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How Public Outreach Has Changed Transportation In Tennessee

How Public Outreach Has Changed Transportation In Tennessee. Luanne Grandinetti , Manager Communications Office Community Relations Division August, 2011. Agency Statistics.

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How Public Outreach Has Changed Transportation In Tennessee

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  1. How Public Outreach Has Changed Transportation In Tennessee Luanne Grandinetti, Manager Communications Office Community Relations Division August, 2011

  2. Agency Statistics More than 8.029 bridges in the state are owned and maintained by TDOT. They are inspected for safety every two years. Due to an active construction program, Tennessee’s roads are consistently ranked in the top five in the nation. TDOT maintains 1,073 miles of interstate and 13,077 miles of state roads.

  3. Public Concerns Surface • Public TDOT Persona • Frustrated Public • Lack of Partnering TDEC MPO’s Counties Development Districts TDOT vs.

  4. Frustration = Change • Accountability • Integrity • Consistency • Communication

  5. Involvement of Public • Brought Special Groups to Table • Changed PI Process/New Plan • Enhanced/Increased Tools for Better Communication • Taking Transportation to Tennessee Initiative

  6. Everyone Welcome at the Table • Environmentalists • Communities • Local Planning Agencies/Govt • Other State Agencies

  7. Taking It To The Streets

  8. Changed PI Process/New Plan • Created Advisory Groups • Context Sensitive Solutions • Increased # Public Meetings Held • Wrote a PI Plan • Increased # Project Managers to take projects from cradle to grave.

  9. Enhanced/Increased Tools for Better Communication • Record-A-Comment • Correspondence Turnaround • Customer Service Survey • Placed CROs in regions • Enhanced Web Information • 511 launch - summer 2006 • Twitter Email:  TDOT.Comments@state.tn.us http://ww2.tdot.state.tn.us/survey Commissioner's OfficeJames K. Polk Building505 Deaderick StreetSuite 700Nashville, TN  37243-0349

  10. Result of Changes • Restored Public Trust • More Thoughtful Process • Internal Attitudes • Multi-Modal • Long Range Planning • More Responsive • More Interactive

  11. “Men make history, and not the other way around. In periods where there is no leadership, society stands still. Progress occurs when courageous, skilled leaders seize the opportunity to change things for the better.” - Harry S. Truman Go

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