DEED WorkForce Center Reception and Resource Area Certification Program. Module 2 Unit 4: Business Services. Unit Competency Statement and Learning Objectives. Competency Statement:
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DEEDWorkForce CenterReception and Resource Area Certification Program
Unit 4: Business
Understand how to leverage the relationship between Business Services, WFC staff and job seekers.
Business Service overview
Working with employers
Responding to increasing business concerns with staying globally competitive, our Commissioner requested more workforce development resources to assist small- to medium-sized businesses (2004).
Result: Redirected 1/3 of federal Wagner Peyser resources to create Business Services Specialists (BSS) team.
BSS expansion of existing Employer Services: targeted outreach to key industries, expand business use of public workforce system, connect all business to local and regional resources.
Provide workforce development solutions
to businesses and connect businesses to local
business assistance networks.
Save time and money…
services to businesses since 2005
Over 80% of today’s jobs
are NOT advertised
Approximately 40 BSS are located at offices throughout the state.
BSS provide practical business solutions for finding and hiring new employees, retaining employees, accessing training resources, and general human resource information.
Scenario: Employer walks into the WFC, what do you do?
The WorkForce Center is viewed as an economical and valued resource.
Phones, email and fax
Information on starting a
Speak to job seekers or job club
Federal Bonding Program information
What is it?
An employer stationed at WFC to recruit job seekers.
What is your role in this process:
First, these activities should be coordinated with the BSS and site representative.
Find out what the protocol is at your site.
Offer a conference room and possibly an interviewing space.
Get the message out about EOD event.
Inform job seekers about the EOD event.
Most importantly, welcome employers when they arrive and direct them where they need to go.
Inquire about services
Repeat what you heard
Direct employers to BSS,
ensure employers that a BSS
will contact them within 24
How do you connect job seekers to employers?
“Individual commitment to a group effort - that is what makes a team work, a company work, a society work, a civilization work.”
- Vince Lombardi
1. a working together: the act of working together with one or more people in order to achieve something (Encarta online).
By promoting employer activities, Business Services and job seekers workforce development efforts are unified.
about topic of interest to groups
Posting jobs on bulletin boards and MinnesotaWorks.net are important activities for making connections
training for Module 2, Unit 4.
Learning Objective 1: Business Service Overview
Learning Objective 2: Working with Employers
Learning Objective3: Connections