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Seaports. Performance Management Studies. Introduction. The objectives of Seaport Performance Management & Operations Studies are generally twofold : (1.) To identify the strengths and weaknesses of the current port management and operations.

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Seaports l.jpg

Seaports

Performance Management Studies


Introduction l.jpg
Introduction

  • The objectives of Seaport Performance Management & Operations Studies are generally twofold :

    (1.) To identify the strengths and weaknesses of the current

    port management and operations.

    (2.) To Identify opportunities for performance improvement of

    port management and operations.

  • As a former Port Director with over 25 years of maritime experience, Charles Towsley, President, Maritime Directions Management Corp. is uniquely qualified to assist Business Performance Consulting in pursuing and undertaking these studies.


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Topics of Discussion

  • Port Performance Management and Operations Studies are grouped into the following Eight Categories:

  • MISSION & SCOPE

  • Organization Structure & Reporting Relationships

  • Activities, Roles & Responsibilities

  • Staffing Levels & Compensation

  • Business Processes & Workflows

  • Costs & Service Levels

  • Communications

  • Performance Measurement & Management Reporting


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Port Performance Overview

The following activities and analysis are undertaken during the studies:

  • Interviews with Port Commissioners, Port Director, and all senior port

    management staff

  • Formal and informal interviews and follow-up discussions with many

    additional port employees

  • Review previous studies and surveys (internal and external to port)

  • Profile port financial and operating performance, including the

    development of comparisons to other ports

  • Perform a high-level review of cargo trends

  • Develop comprehensive organizational charts and distribution of

    functional responsibility


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Port Performance (continued)

  • Evaluate departmental cost and staffing trends

  • Evaluate organization efficiency and span of control

  • Complete a confidential employee perception survey

  • Profile port productivity based on workload and staffing

    statistics

  • Develop purchasing process workflow diagrams

  • Undertake external interviews

  • Develop and present Conclusions and Recommendations

    with regard to port management and operations

    Review Draft findings with port management and Commissioners, as required, and provide Final Report & deliverables


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Next Steps

This brief overview of Port Performance Management & Operations Studies is based upon the experience of Maritime Directions Management Corp.

I would be pleased to explore with you the opportunity we may have to market and undertake such management studies for the Maritime port industry.

Charles Towsley, President, Maritime Directions

5225 Collins Ave. Suite #816, Miami Beach, Fl. 33140

(786) 202-1610 E-Mail: [email protected]