Role of R&D Institutions in Consumer Protection. P. Pushpangadan National Botanical Research Institute (Council of Scientific &Industrial Research), Rana Pratap Marg, Lucknow, India 15.1.2006 NBRI Auditorium. Consumer. A consumer is a user of goods and services
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National Botanical Research Institute
(Council of Scientific &Industrial Research),
Rana Pratap Marg, Lucknow, India
Goods means goods as defined in the Sale of goods Act, 1930. Under the Act, goods means every kind of movable property other than actionable claims and money and includes stocks and shares, growing crops, grass and things attached to or forming part of the land which are agreed to be severed before sale or under the contract of sale.
Service is defined to mean service of any description which is made available to potential users and includes the provision of facilities in connection with banking, financing,insurance, transport, processing, supply of electrical or other energy, board or lodging or both,housing construction, entertainment, amusement or the purverying of news or other information but does not include the rendering of any service free of charge or under a contract of personal service.
With the coming of WTO, goods from different countries in the world began to pour the markets of the Third World and the consumers’ interest are not adequately protected.
The preamble to the Act states that the Act is legislated to provide for better protection of the interests of consumers and for that purpose to make provision for the establishment of consumer councils and other authorities for the settlement of consumer’s disputes and for matters connected therewith.
The Right to be protected against marketing of goods and services which are hazardous to life and property
The right to be informed about the quality, quantity, potency, purity, standard and price of goods, or services so as to protect the consumer against unfair trade practices.
The right to be assured, wherever possible,access to variety of goods and services at competitive prices
The right to be heard and be assured that consumers’ interests will receive due consideration at appropriate forums
The right to seek redressal against unfair trade practices or restrictive trade practices or unscrupulous exploitation of consumers
The right to consumer education