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Philosophies Regarding Quality – Juran and Crosby ( Contd …). Prepared by: Bhakti Joshi Date: December 13, 2012. Ishikawa’s (additional) tool for Quality Improvement. Quality improvement takes one step ahead An extension of Deming’s principle: Plan-Do-Check-Act model

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philosophies regarding quality juran and crosby contd

Philosophies Regarding Quality – Juran and Crosby (Contd…)

Prepared by: Bhakti Joshi

Date: December 13, 2012

ishikawa s additional tool for quality improvement
Ishikawa’s (additional) tool for Quality Improvement
  • Quality improvement takes one step ahead
  • An extension of Deming’s principle: Plan-Do-Check-Act model
    • Under “Plan” – Determine goals and targets; Determine methods of reaching targets; Engage in education and training
    • Under“Do” – Implement work
    • Under“Check” – Check the effects of implementation
    • Under“Act” – Take appropriate action
ishikawa s fishbone diagram
Ishikawa’s – Fishbone Diagram

Management

Materials

Methods

Lack of knowledge on procurement process

Lack of interaction and communication

Lack of Training and creativity

Effect

  • Material wastes
  • Losses in savings and finance
  • Constrained human relationships

Lack of skills and Knowledge

Lack of Innovation

Workers

Machines

ishikawa s fishbone diagram1
Ishikawa’s – Fishbone Diagram
  • Cause- Effect diagram
  • Specify direct effects to the business in terms of long-term sustainability
  • Identify all sources across business processes
  • Find specific variations
  • Act towards reducing or removing variations