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Digital Society SA: National e-Strategy for Focused e-Government

This presentation outlines the Digital Society SA's National e-Strategy and e-Government Strategy and Roadmap, aligned with current policies. It focuses on the purpose, aim, ecosystem, pillars, interventions, and action plans of the strategies, highlighting the importance of a national e-Government strategy and recommending key strategies and implementation plans.

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Digital Society SA: National e-Strategy for Focused e-Government

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  1. Digital Society SA [National e-Strategy] Focusing on e-Government Presentation to the Portfolio CommitteeMr. Robert NkunaDirector-GeneralFebruary 2018 Building a better life for all through an enabling and sustainable world class information and communication technologies environment.

  2. Presentation Outline • Introduction: Digital Society SA (National e-Strategy) and e-Government Strategy and Roadmap • Alignment with current policies • Purpose and Aim of the Strategies • National e-Strategy Ecosystem • Focus Pillars • Interventions • Action Plans • Why a National e-Government Strategy • Key strategy recommendations • National e-Government strategic approach • National e-Government strategy implementation plan and approach • Implementation Roadmap • APP Status • High level implementation plan • Way forward • Strategy Map • Q &A Building a better life for all through an enabling and sustainable world class information and communication technologies environment.

  3. Introduction Digital Society SA [National e-Strategy] & e-Government Strategy and Roadmap • National e-Strategy and e-Government Strategy and Roadmap were developed as mandated by the Electronic Communications and Transactions Act No25 of 2002, the National Development Plan as well as the National Integrated ICT Policy White Paper. • The National e-Strategy and e-Government Strategy and Roadmap were presented at the Economic Sectors, Employment and Infrastructure Development (ESEID) Cabinet Committee on 25 October 2017, ESEID Cluster on 11 October 2017, which were preceded by the public consultation process that commenced on 07 May 2017 and successfully concluded on 09 June 2017. • The National e-Strategy and e-Government Strategy and Roadmap were approved by Cabinet on 01 November 2017, respectively. Building a better life for all through an enabling and sustainable world class information and communication technologies environment.

  4. Alignment with Current Policies • National Development Plan affirmsthat ‘a single cohesive National e-Strategy is essential to ensure the diffusion of ICTs in all areas of society and the economy’. • The National e-Strategy is aligned with various policies within the ICT and related sectors such as: • National Integrated ICT Policy White Paper • ICT RDI Roadmap • Industry Policy Action Plan (IPAP) Building a better life for all through an enabling and sustainable world class information and communication technologies environment.

  5. Purpose & Aim of the e-Strategies • The purpose of developing the National e-Strategy is to articulate the vision for the development of an inclusive information society and knowledge economy for the country that is based on the needs of the citizens, business and public sector. • Provide a well-coordinated and integrated roadmap that will guide all ICT initiatives by Government and Private sector. • The National e-Strategy must be viewed as an overarching framework, with a common agenda that directs and guide all ICT interventions. • Aims to transform South Africa into a full digital society via diffusion, uptake and usage of ICTs by the whole society. • Enables South Africa’s transition to the 4th Industrial Revolution. • Set out a framework for the establishment of the Digital Transformation Committee and 4th Industrial Revolution Commission. • The National e-Strategy provides a high level strategic direction on using ICTs in the development of the Digital Society and transforming to the Digital industrial revolution. Building a better life for all through an enabling and sustainable world class information and communication technologies environment.

  6. National e-Strategy Ecosystem The National e-Strategy builds an ecosystem of the following issues: • Enabling Policies • Availability of ICT Infrastructure • Universal Access to affordable use devices and quality services • Building trust and security within the ICT environment • Digital Content development • Development of local intellectual property and knowledge to drive innovation • Massive skills development within the society Building a better life for all through an enabling and sustainable world class information and communication technologies environment.

  7. Focus Pillars Building a better life for all through an enabling and sustainable world class information and communication technologies environment.

  8. Pillars 1 Interventions Pillar 1: ICT Sector Interventions • Interventions • Rollout of Broadband to connect 40 000 Government sites, local services industry by empowering SMMEs • Rationalise State Broadband and IT companies • Accelerate Digital Terrestrial Broadcasting • Introduction of enabling digital platforms to support widespread connectivity • Finalise the ICT SMME Development Strategy • Finalise the National e-Government Strategy • Purpose • Opening the ICT sector by introducing competition • Cross-cutting issues such as infrastructure, applications and digital identity Building a better life for all through an enabling and sustainable world class information and communication technologies environment.

  9. Pillars 1 Interventions (Cont…) Pillar 1: ICT Sector Interventions • Interventions • Ensure reasonable pricing model within the value-chain of Broadband industry • Identify future use of scarce radio frequency spectrum through a concrete study • Capacitate Cyber Security Hubs to have national impact and awareness • Implement the National e-Skills Plan • Undertake strategic development to design local intellectual property • Undertake strategic research and development processes to inform policy development as well as strategies for policy implementation • Ensure allocation of Spectrum to increases efficiency ,competition and remove entry barriers • Purpose • Opening the ICT sector by introducing competition • Cross-cutting issues such as infrastructure, applications and digital identity • Align the ICT strategy with the 9-Point Plan Building a better life for all through an enabling and sustainable world class information and communication technologies environment.

  10. Pillars 2: Interventions Pillar 2: Sectoral Interventions • Interventions • Smart farming • Smart industry • Smart communities • e-Learning interventions and satellite technology, tourism smart technology, smart city, DOA, SIEM • Industry 4.0 • ICT SMME Strategy, Digital Mall (e-Commerce) • Online Job Opportunities, ICT Training Programmes • ICT Smart transportation, Water, Sanitation and Technologies • Purpose • Uptake and usage of ICTs in other sectors Building a better life for all through an enabling and sustainable world class information and communication technologies environment.

  11. Confidential Pillars 3: Interventions Pillar 3: Digital Industrial Revolution • Interventions Focus On: • Establish the Digital Industrial Revolution Commission for future coordinated planning • Technologies that can be transferred to local industry to improve efficiencies in the delivery of services, in the ICT sector as well as in other sectors. • Technologies that enable the South African industry, with specific focus on SMMEs to develop applications and content that is relevant to majority of South Africans and extend to the whole continent. • Embrace Technologies that disrupt industries and as a result create new markets and industries. • Purpose • Develop comprehensive Framework and Action Plans to enable transition towards the Digital Industrial Revolution Building a better life for all through an enabling and sustainable world class information and communication technologies environment.

  12. Pillars 1: Action Plans Building a better life for all through an enabling and sustainable world class information and communication technologies environment.

  13. Pillars 1: Action Plans Building a better life for all through an enabling and sustainable world class information and communication technologies environment.

  14. Pillars 2: Action Plans Building a better life for all through an enabling and sustainable world class information and communication technologies environment.

  15. Pillars 3: Action Plans Building a better life for all through an enabling and sustainable world class information and communication technologies environment.

  16. WHY A NATIONAL e-GOVERNMENT STRATEGY Rising public service costs and backlogs in service delivery National e-Government Domains Fragmentation of e-government initiatives and uncoordinated implementation thereof Problem Statement Government-to-Citizen (G2C) ICT to enable Citizen convenience and participation (e.g. SARS e-Filing, DoL Unemployment Fund submission (UFiling), DHA Identity Tracking , Info Portals (Gateway, Web sites)) Duplication of processes, large-scale system incompatibilities and inefficiencies lack of easy access to government services • Increasingly digitally demanding citizens and demands for digital transformation stakeholders Government-to-Government (G2G) ICT to improve internal efficiency and admin of Government e.g. Fin Accounting (BAS), Logistics, HR (PERSAL), Crime Administration (CAS), Population Register (NPR), Social Pension (SOCPEN), Health Admin (HIS, PaaB, Pharm), Education (NSC, ANA), Transport (eNatis) Vision Digitizing Government Services To deliver integrated electronic services Government-to-Business (G2B) ICT to serve Private Business, Industry and Trade (e.g. CIPC Companies Register, Electronic Payments, SARS Customs) To harmonize legislative framework for e-government services Strategic Objectives To create and manage reliable, accessible and cost effective e-services Develop capacity and skills programme that will ensure sufficient service delivery To establish institutional mechanism for coordination of e-government services • Empowering underserved communities using ICT SECRET Building a better life for all through an enabling and sustainable world class information and communication technologies environment

  17. KEY STRATEGY RECOMMENDATIONS • A programme approach guided by a common visionand strategy needs to be adopted for implementation of e-Government across all levels of government. This approach will enable cost savings in terms of sharing the core and support infrastructure, enable interoperability through standards, etc.; • Need for a central structure to be established aimed at driving the whole of government approach towards digitizing of government services (Inter-Ministerial Digital Transformation Committee); • Establish legal and regulatory framework that supports the adoption and implementation of e-Government; • Development of an e-Government Central Portal; • Funding: implementation of this Strategy will require additional funding for transversal programmes. An e-Government Investment Framework is to be developed in consultation with National Treasury; • DTPS in collaboration with SITA and the Inter-Ministerial Digital Transformation Committee shall formulate plans for the required e-Government infrastructure and the delivery of e-Services to realize an inter-operable government; • The DTPS will work with StatsSA to establish mechanisms to track the impact of interventions adopted; and • DTPS and DPSA to champion the coordination of e-Government programmes and in collaboration with respective departments to raise public awareness of e-Services to increase the take-up. SECRET Building a better life for all through an enabling and sustainable world class information and communication technologies environment

  18. NATIONAL E-GOVERNMENT • STRATEGIC APPROACH National e-Government Model Proposed National e-Government Governance Model SECRET Building a better life for all through an enabling and sustainable world class information and communication technologies environment.

  19. NATIONAL E-GOVERNMENT STRATEGY IMPLEMENTATION PLAN Confidential SECRET Building a better life for all through an enabling and sustainable world class information and communication technologies environment.

  20. NATIONAL E-GOVERNMENT STRATEGY IMPLEMENTATION PLAN (CONT..) SECRET SECRET Building a better life for all through an enabling and sustainable world class information and communication technologies environment.

  21. NATIONAL E-GOVERNMENT STRATEGY IMPLEMENTATION PLAN (CONT..) SECRET SECRET Building a better life for all through an enabling and sustainable world class information and communication technologies environment.

  22. Confidential IMPLEMENTATION APPROACH SITA as the e-Government strategy technical executor has developed a business model that seeks to address how e-Services will be planned, build, and test and deployed or acquired from the market. • In-house development of e-Services – SITA through its organisational restructuring and market positioning strategy has formed a department that is solely focused on applications development in which there is a dedicated section that is executing e-Government services. The formation of applications development resulted from dramatic growth and transformation of ICT industry globally and locally. • The aim is also to retain software development lifecycle skillsets within the company and equip employees. • SITA has capacitated the regional offices to have their own Applications Development units, allowing for Provincial demand (including demand from the respective municipalities) to be addressed by the capacity in the SITA regional offices, instead of directing the entire demand to the SITA head office Building a better life for all through an enabling and sustainable world class information and communication technologies environment.

  23. Confidential IMPLEMENTATION APPROACH (CONT..) • Innovation and Creativity • SITA has embarked on a journey to encourage and identify innovation and creativity through initiatives such as Hackathons and Rapid Application development. These initiatives are part of the SITA culture and have been adopted in order to fast-track delivery of software solutions. The main participants of these initiatives include learners, employees, SMMEs, citizens and other. SITA has developed an Ideation Centre Portal that allows participants to submit their innovative ideas that are targeted to solve socio-economic problems. SITA’s Hackathons Building a better life for all through an enabling and sustainable world class information and communication technologies environment.

  24. Confidential IMPLEMENTATION APPROACH (CONT..) • Partner Delivery • SITA has partnered with Innovation Hub, CSIR, YouthLab, GirlCode, Universities and envisage obtaining more partnerships with other Government institutions such as institutions of higher learning for sharing of skills, solutions and expertise. • Establishment of Tender 1563 for a pool of industry players specialising in Applications Development with the aim of enabling quicker and easier access to technical capacity and to augment SITA applications development team. • Through this tendering engagement model SITA aims to encouraging SMME economic inclusion • Encouraging localisation for provincial economic stimulation (appointing service providers within the province for demand emanating from the same province) Building a better life for all through an enabling and sustainable world class information and communication technologies environment.

  25. Confidential IMPLEMENTATION APPROACH (CONT..) • SITA owns IP • SITA aims to own the Intellectual Property of software solutions on behalf of government for e-Services acquired from 3rd party suppliers where necessary. This is to prevent vendor lock-in and dependence on vendor products that may create barriers to market for other vendors and results in unfair monopolies. • To acquire other e-Government enabling software solutions from 3rd party vendors, SITA has adopted an agile procurement approach by introducing g-Commerce solution: • The g-Commerce solution is a fully integrated source-to-pay solution that is aimed at modernising and automating procurement functions within Government departments and other organs of State. • SITA with the Department of National Treasury, SITA has developed standard business processes for procurement in Government and configured the g-Commerce solution to be a fully integrated and automated source-to-pay solution configured for Government procurement. • The g-Commerce platform provides an e-catalogue portal for transversal contracts to improve efficiency, reduce long turnaround times and leverage economies of scale. Building a better life for all through an enabling and sustainable world class information and communication technologies environment.

  26. Confidential IMPLEMENTATION APPROACH (CONT..) SITA’s approach to deliver on e-Government strategy Building a better life for all through an enabling and sustainable world class information and communication technologies environment.

  27. Confidential IMPLEMENTATION ROADMAP: List of e-Services Accessible Via e-Government Portal Building a better life for all through an enabling and sustainable world class information and communication technologies environment.

  28. Confidential IMPLEMENTATION ROADMAP (CONT..): List of e-Services in development for 2017/2018/2019 Building a better life for all through an enabling and sustainable world class information and communication technologies environment.

  29. Confidential IMPLEMENTATION ROADMAP (CONT..): List of e-Services in development for 2017/2018/2019 Building a better life for all through an enabling and sustainable world class information and communication technologies environment.

  30. Confidential IMPLEMENTATION ROADMAP (CONT..): List of e-Services in development for 2017/2018/2019 Building a better life for all through an enabling and sustainable world class information and communication technologies environment.

  31. Confidential IMPLEMENTATION ROADMAP (CONT..): List of e-Services in development for 2017/2018/2019 Building a better life for all through an enabling and sustainable world class information and communication technologies environment.

  32. Confidential IMPLEMENTATION ROADMAP (CONT..) List of e-Services in development for 2017/2018/2019 Building a better life for all through an enabling and sustainable world class information and communication technologies environment.

  33. Confidential APP Status • Quarter 4 Target • National e-Strategy implementation plan developed and finalised. • e-Government Strategy implementation plan developed and finalised. Building a better life for all through an enabling and sustainable world class information and communication technologies environment.

  34. Confidential High Level Implementation Plan of National e-Strategy • Engagement with key role players on the implementation plan. • Completing high level implementation plan by end of Quarter 4. • Develop the National Awareness Plan for the e-Strategies (Provincial, Local & Public Entities). Building a better life for all through an enabling and sustainable world class information and communication technologies environment.

  35. Confidential High Level Implementation Plan of e-Government Strategy and Roadmap Roadmap • Ongoing engagement with SITA. • DTPS and SITA to engage DPSA as a key strategic partner. • Cluster approach engagements (Security, Economic, Social, Governance). Building a better life for all through an enabling and sustainable world class information and communication technologies environment.

  36. Confidential Way Forward • End of March 2018 – Complete and finalise the implementation plans for the e-Strategies. • APP 2018/19 – Development of the National e-Services Portal. Building a better life for all through an enabling and sustainable world class information and communication technologies environment.

  37. STRATEGY MAP (4) STRATEGIC GOAL 3 An Inclusive Information Society and Knowledge Economy driven through a comprehensive e-Strategy and access to Government services STRATEGIC OBJECTIVE: 3.1 Develop and Implement a National e-Strategy that will give priority to e-Government Services • 2018/19 PRIORITIES • Development of National Digital Skills Strategy • Development of SAPO e-Commerce platform - focused on e-Mall • Development of e-Services Portal and uploading of e-Services from selected Government Departments Making South Africa a Global Leader in Harnessing ICTs for Socio-economic Development

  38. Confidential Thank you Building a better life for all through an enabling and sustainable world class information and communication technologies environment.

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