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ISO 9000

EPSON STAMPING. ISO 9000. 1. EPSON STAMPING. AIM OF TRAINING. To promote awareness and understanding of ISO 9000 standards and its requirements among staff. To communicate our Quality Policy and Objectives for ensuring its understanding at all levels.

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ISO 9000

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  1. EPSON STAMPING ISO 9000 1

  2. EPSON STAMPING AIM OF TRAINING • To promote awareness and understanding of ISO 9000 standards and its requirements among staff. • To communicate our Quality Policy and Objectives for ensuring its understanding at all levels. • To explain how we will achieve our quality policies and objectives. • To educate all the staff to perform their activities in accordance with the documented procedures. 2

  3. EPSON STAMPING INTRODUCTION WHAT IS ISO 9000 ? • ISO 9000 describes fundamentalsof quality management systems, and specifies theterminologyfor quality management systems. 3

  4. EPSON STAMPING ISO 9000 : 1994 • ISO 9001, Quality systems • Model for quality assurance indesign / development, • production, installation and servicing • ISO 9002, Quality systems • Model for quality assurance inproduction, installation • and servicing • ISO 9003, Quality systems • Model for quality assurance infinal inspection and test ISO 9004, Quality management & quality system elements - Guidelines 4

  5. 5 EPSON STAMPING GENERIC COMPARISON OF ISO 9001 : 1994 TO ISO 9003 : 1994

  6. EPSON STAMPING GENERIC COMPARISON OF ISO 9001 : 1994 TO ISO 9003 : 1994 6

  7. 7 EPSON STAMPING ISO 9000 : 2000 • ISO 9001, Quality management systems • Specifies requirements for demonstrating an organization’s • capability to provide products that meet customer and • applicable regulatory requirements. • (Revision of ISO 9001 : 1994, ISO 9002 : 1994 and • ISO 9003 : 1994) ISO 9004, Quality management systems - Guidelines for performance improvements 7

  8. EPSON STAMPING ISO 9001 : 2000 5 Clauses : 4.0 Quality Management System 5.0 Management Responsibility 6.0 Resource Management 7.0 Product Realization 8.0 Measurement, Analysis and Improvement 8

  9. EPSON STAMPING 4 Quality Management system • The organization shall establish, document, implement, • maintain and continually improve its quality management • system in accordance with ISO 9001 requirements. 9

  10. EPSON STAMPING Document Hierarchy Quality Manual Level 1 2 Quality Procedure 3 Work Instruction 4 Data 10

  11. Level 1 QM EPSON STAMPING Document Hierarchy (Cont’d) Level 1 : Quality Manual Explanation of overall quality system of Stamping Division. 11

  12. Level 2 QP EPSON STAMPING Document Hierarchy (Cont’d) Level 2 : Quality Procedure Conventions relating to operation methods and responsibilities related to carry out some specific task or operation. 12

  13. Level 3 EPSON STAMPING Document Hierarchy (Cont’d) Level 3 : Work Instruction Describes conditions, criteria, methods, procedures and responsibilities related to carry out some specific task or operation. WI 13

  14. Level 4 EPSON STAMPING Document Hierarchy (Cont’d) Level 4 : Data Type of records, forms, cards, etc. 14

  15. EPSON STAMPING Why the need for Documentation? • It describes the management system. • It provides a positive means of communicating company’s policy and requirements. • It defines process control and provides for quality control. • It ensures continuity of the system through controlled changes. • It provides the basis for auditing. • What is written carries authority and provide record for reference. 15

  16. EPSON STAMPING 5 Management Responsibility 5.1 Management commitments • Top management shall provide evidence of its commitment by: • a) communicating the importance of meeting customer • requirements • b) establishing Quality Policy and Quality Objectives • c) conducting management reviews 16

  17. EPSON STAMPING 5 Management Responsibility 5.2 Customer focus • Top management shall ensure that customer needs and • expectations are determined, converted into requirements • and fulfilled with the aim of achieving customer satisfaction. 17

  18. QUALITY POLICY EPSON STAMPING 5 Management Responsibility 5.3 Quality policy • Top management shall ensure that the Quality Policy: • a) includes a commitment to meeting requirements and to • continual improvement • b) is communicated and understood • c) is reviewed for continuing suitability 18

  19. QUALITY EPSON STAMPING Quality policy ofSingapore EPSON • QUALITY ASSURANCE We buildqualityinto our product in every process by all the staff performing to their maximum capacity. 19

  20. CUSTOMER SATISFACTION EPSON STAMPING Quality policy ofSingapore EPSON • CUSTOMER FIRST Customer satisfaction is our first priority in our activities and we constantly improve to achieve it. 20

  21. EPSON STAMPING Quality policy ofSingapore EPSON • FACT CONTROL We act on the decision from realities principle : “Go to the real location, Look at the real thing, and Consider the real circumstances.” 21

  22. EPSON STAMPING 5 Management Responsibility 5.4 Planning • Quality objectives : Top management shall ensure that • Quality objectives are established at relevant functions within • the organization. The objectives shall be measurable and • consistent with the Quality Policy. 22

  23. LOT PASSING RATE = Definition : No. of Lots Passed X 100 % No. of Lots Inspected EPSON STAMPING SEP STAMPING QUALITY OBJECTIVES • To attain aLOT PASSING RATEof • 98 % OR HIGHERin the Fiscal Year 2000. 23

  24. Definition : PROCESS YIELD RATE = Total GOOD Quality Parts (k) X 100 % Total Quantity Produced (k) EPSON STAMPING SEP STAMPING QUALITY OBJECTIVES • To attain a PROCESS YIELD RATE of • 99.5 % OR HIGHER in the Fiscal Year • 2000. 24

  25. Definition : Total F-Cost X 100 % Total Sales EPSON STAMPING SEP STAMPING QUALITY OBJECTIVES • To attain aDIE SET MAKING F-COST • of 3 % OR LOWER in the Fiscal Year 2000. DIE SET MAKING F-COST = 25

  26. EPSON STAMPING 5 Management Responsibility 5.4 Planning • Quality planning Top management shall ensure that the resources needed to achieve the quality objectives are identified and planned. 26

  27. QM EPSON STAMPING 5 Management Responsibility 5.5 Administration • Responsibility and authority • Management representative • Internal communication • Quality manual • Control of document • Control of quality records 27

  28. EPSON STAMPING 5 Management Responsibility 5.6 Management review • Management review shall be conducted at planned • intervals to ensure its continuing suitability, adequacy • & effectiveness. 28

  29. EPSON STAMPING 6 Resource Management 6.1 Provision of resources • The organization shall determine and provide • the resources needed: • a) to implement and improve the processes. • b) to address customer satisfaction. • These resources include people, suppliers, information, • infrastructure, work environment & financial resources. 29

  30. GREAT JOB EPSON STAMPING 6 Resource Management 6.2 Human resources 6.2.1 Assignment of personnel • The assigned personnel shall be competent on the basis • of applicable education, training, skills and experience. 30

  31. EPSON STAMPING 6 Resource Management 6.2 Human resources 6.2.2 Training, awareness and competency • The organization shall : • a) identify competency needs for personnel • performing activities affecting quality ; b) Provide training to satisfy these needs ; 31

  32. EPSON STAMPING 6 Resource Management 6.2 Human resources 6.2.2 Training, awareness and competency (cont...) • The organization shall : c) Evaluate the effectiveness of the training provided ; d) Maintain appropriate qualifications & training records. 32

  33. EPSON STAMPING 6 Resource Management 6.3 Facilities The organization shall provide and maintain the facilities to ensure that the facilities continue to meet operational needs. • Equipment • Workspace • Communication • Hardware • & software • Transport 33

  34. EPSON STAMPING 6 Resource Management 6.4 Work environment The work environment is a combination of human and physical factors. These factors influence motivation, satisfaction and performance of people, potentially enhancing the performance of the organization. 34

  35. EPSON STAMPING 6 Resource Management 6.4 Work environment (cont...) Examples ofhuman factorsaffecting the work environment include : • creative work methodologies and opportunities for • greater involvement of all people • safety rules and guidance, including use of • protective equipment • special facilities for people in the organization 35

  36. EPSON STAMPING 6 Resource Management 6.4 Work environment (cont...) Examples of physical factors affecting the work environment include : • light • vibration • pollution • noise • hygiene • heat • cleanliness • air flow • humidity 36

  37. EPSON STAMPING 7 PRODUCT REALIZATION 7.1 Planning of realization processes Product realization is that sequence of processes required to achieve the product. SECONDARY PROCESSES QA INSPECTION START CUSTOMER REQUIREMENTS INSPECTION DELIVERY DESIGN OF DIE-SET MASS PRODUCTION END DIE-SET ASSEMBLY FIRST ARTICLE 37

  38. EPSON STAMPING 7 PRODUCT REALIZATION 7.1 Planning of realization processes (cont...) In planning the processes for realization of product, the organization shall determine: • quality objectives for the product • the need to provide resources and facilities • verification and validation activities, and the criteria for • acceptability • records to provide confidence of conformity of the processes • and resulting product 38

  39. EPSON STAMPING 7 PRODUCT REALIZATION 7.2 Customer-related processes 7.2.1 Identification of customer requirements • product requirements • availability, delivery and support 7.2.2 Review of product requirements • conducted prior to acceptance of an order to ensure: 7.2.3 Customer communication • contract review 39

  40. EPSON STAMPING 7 PRODUCT REALIZATION 7.3 Design and / or development 7.3.1 Design and / or development planning The planning shall determine: • stages of design processes • review, verification and validation activities • responsibilities and authorities 40

  41. EPSON STAMPING 7 PRODUCT REALIZATION 7.3 Design and / or development 7.3.2 Design and / or development inputs 41

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