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ISO 9000/9001. Omer Azmon Anna Brjezovskaia VelimirLesikov Eduardo Borjas Darius Vincent Salim. Software Process Improvement Initiative. Preview of ISO 9000/9001. What is ISO? General Background Who Uses ISO 9000/9001 Motivation for ISO 9000/9001 Goals for ISO 9001

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iso 9000 9001

ISO 9000/9001

Omer Azmon

Anna Brjezovskaia

VelimirLesikov

Eduardo Borjas

Darius Vincent Salim

Software Process Improvement Initiative

preview of iso 9000 9001
Preview of ISO 9000/9001
  • What is ISO?
  • General Background
  • Who Uses ISO 9000/9001
  • Motivation for ISO 9000/9001
  • Goals for ISO 9001
  • Features of ISO 9001
  • Comparison With Other SPI Initiatives
  • Team Opinions
  • Q & A Session
what is iso
What is ISO?
  • ISO stands for the “International Organization for Standardization”.
  • Central Secretariat is located in Geneva, Switzerland.
  • A network of the national standards institutes of 162 countries with one member (one vote) per country.
  • A non-governmental organization that forms a bridge between the public and private sector.
  • Standards are developed by technical committees.
  • Certifications are performed by an independent third party registrar company accredited by a national accreditation body.
general background
General Background
  • ISO 9000 describes fundamentals of quality management systems, which form the subject of the ISO 9000 family, and defines related terms.
  • ISO 9000 is 1 of the over 17,500 standards, which were published by the ISO. It first came out in 1987, the latest standard was published in 2005.
  • ISO 9001 specifies requirements for a quality management system. It first came out in 1994, the latest standard was published in 2008.
who uses iso 9000 9001
Who Uses ISO 9000/9001
  • ISO 9001 is used from certified companies, most of the time it involves two major positions in the company:
    • Consultant - that prepares the documentation
    • The company's management and staff to guarantee that the new system is properly documented and the documentation is properly implemented.
  • Used by small companies mainly because of a need from their corporate partners which are looking for better quality and standardizing methods.
motivation for iso 9000 9001
Motivation for ISO 9000/9001
  • Started in England during WWII for quality management of weapons manufacturers
  • Into the 1970’s many organizations (Ford, British Ministry of Defense) had their own quality management systems
  • The problem then became that there was no single standard for quality in England
  • From there it became first a British standard, then a European standard, and ultimately an international standard
goals for iso 9001
Goals for ISO 9001
  • ISO 9001:2008 specifies requirements for a quality management system where an organization:
    • needs to demonstrate its ability to consistently provide product that meets customer and applicable statutory and regulatory requirements, and
    • aims to enhance customer satisfaction through the effective application of the system, including processes for continual improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements.

Source: International Organization for Standardization (http://www.iso.org)

goals for iso 9001 continued
Goals for ISO 9001 (continued)
  • Reduce waste and increase productivity
  • Improve employee awareness, morale and motivation
  • Raise profits
  • Improve marketing
  • Increase customer satisfaction
  • Create a more effective and efficient operation
  • Decreased variation, increased consistency and predictability of operations
features of iso 9001
Features of ISO 9001
  • Say It.
    • Document/define
    • Processes
  • Do It.
    • Implementation
  • Prove It.
    • Objective evidence (records, audits & responses)
  • Maintain It & Improve It!
    • Ongoing management commitment
    • Adequate resources
    • Continual improvement of the system
features of iso 9001 continued
Features of ISO 9001 (continued)
  • 1 Scope
  • 2 Normative Reference
  • 3 Terms and Definitions
  • 4 Quality Management System
  • 5 Management Responsibility
  • 6 Resource Management
  • 7 Product Realization
  • 8 Measurement, Analysis and Improvement
features of iso 9001 scope
Features of ISO 9001Scope
  • Demonstrate consistent conformance to customer & regulatory requirements
  • Address customer satisfaction through:
    • Effective system
    • Based on continual improvement & preventive actions
  • Application
    • Define in quality manual
features of iso 9001 normative reference
Features of ISO 9001 :Normative Reference
  • “normative” means that it is included as an auditable requirement.
  • ISO 9000 Quality Management Systems - Fundamentals and Vocabulary
features of iso 9001 terms and definitions
Features of ISO 9001Terms and Definitions
  • ISO 9000:2000 Quality Management Systems - Fundamentals and Vocabulary
  • Supplier  Organization Customer
  • Product = Result of a process (Hardware, software, services)
features of iso 9001 quality management system
Features of ISO 9001Quality Management System
  • Establish, implement, document, maintain and continually improve the QMS processes.
    • Identify processes and sequence
    • Determine effectiveness
    • Monitor, measure, analyze, and implement actions
  • Documentation includes: procedures, quality policy, instructions, quality manual, data and records
  • Control of documents and records
features of iso 9001 management responsibility
Features of ISO 9001Management Responsibility
  • Management Commitment
  • Customer Focus
  • Quality Policy
  • Business Planning and Objectives
  • Responsibility, Communication and Authority
  • Management Reviews
features of iso 9001 resource management
Features of ISO 9001Resource Management
  • Provide Resources
  • Human Resources
    • Training, awareness & competency
    • Personnel assignment
  • Work Environment
  • Infrastructure
features of iso 9001 product realization
Features of ISO 9001Product Realization
  • Planning for Product Realization
  • Customer-related Processes (Product requirements & communication)
  • Purchasing (Supplier evaluation, purchasing requirements, verification)
  • Design/Development (Planning, inputs, outputs, reviews, verification, validation & change control)
features of iso 9001 measurement analysis and improvement
Features of ISO 9001Measurement, Analysis and Improvement
  • Monitoring, Planning, and Measurement
    • Customer satisfaction
    • Internal audits
    • Process & Product monitoring/measurement
  • Analysis of Data
  • Improvement
    • Constant Improvement
    • Preventive Action
    • Corrective Action
comparison with other spi initiatives
Comparison With Other SPI Initiatives
  • CMMI - ISO 9000 is more basic. The documentation involves fewer details and it has to be constantly improved for further product updates - in comparison to CMMI, where further process improvements are already covered when documentation and specifications are created.
  • Six Sigma - ISO 9000 is using documentation as continuous quality assurance, rather then data.
team opinions
Team Opinions
  • Positives
    • Democratic
    • Internationally Used
    • Easy To Implement
    • Good Starting Point
    • If Used Correctly Will Lead To Consistent Quality Products
  • Negatives
    • Doesn’t Necessarily Lead To A Quality Product
    • Can Lead To Just An “Empty” Plaque On The Wall
    • Not Software Specific Like ISO/IEC 90003:2004
thank you
Thank You

Omer Azmon

Anna Brjezovskaia

VelimirLesikov

Eduardo Borjas

Darius Vincent Salim