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Needs Assessment Survey (Mock up)

Needs Assessment Survey (Mock up). 1) Put an X by the following courses you have attended. Supervisor County Trainer County Child Support line staff. Getting Started Getting Started Clerical Case Management Financial Basics Enforcement Basics Legal Process Basics Intake Basics

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Needs Assessment Survey (Mock up)

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  1. Needs Assessment Survey(Mock up)

  2. 1) Put an X by the following courses you have attended. • Supervisor • County Trainer • County Child Support line staff Getting Started Getting Started Clerical Case Management Financial Basics Enforcement Basics Legal Process Basics Intake Basics Paternity and Establishment Basics

  3. Supervisor • County Trainer • County Child Support line staff 2) How much did CSED training help you learn the skills you needed during your first six months on the job? (Rate 1-4) 1 None 2 Very little 3 Some 4 Very Much

  4. Supervisor • County Trainer • County Child Support line staff 3) If you have staff who attended the basics classes, how much did CSED training help them learn the skills they needed during their first six months on the job? Rate 1-4, with 1 being none and 4 being very much 1 None 2 Very little 3 Some 4 Very Much

  5. Supervisor • County Trainer • County Child Support line staff 4) What areas were not covered in our basic training that should have been, (e.g. any critical knowledge or skills)? Short answer reply box

  6. Supervisor • County Trainer • County Child Support line staff 5) What areas were covered in the basic training that were not necessary at the basic level? Short answer reply box

  7. Supervisor • County Trainer • County Child Support line staff 6) What critical knowledge or skills are we missing in our basic new worker training? Short answer reply box

  8. Supervisor • County Trainer • County Child Support line staff 7) Do you use the following resources to do your job?– Yes, No, Huh? Yes No Huh? User Documentation on DHS-SIR Participant Guides provided in class Participant Guides on DHS-SIR Job aids on DHS-SIR County created job aids and procedures <F1> help on PRISM County messages Help Desk

  9. Supervisor • County Trainer • County Child Support line staff 8) What sources do you find the most useful?1 Most useful2 second most useful3 third most useful •User Documentation on DHS-SIR •Participant Guides provided in class •Participant Guides on DHS-SIR •Job aids on DHS-SIR •County created job aids and procedures •F1 help •County messages •Help Desk

  10. Supervisor • County Trainer • County Child Support line staff 9) Does county policy allow you to travel to attend training? Yes with no restrictions Yes if required training Yes within _____ miles Other restrictions please explain Not allowed to travel for training Short answer reply box

  11. Supervisor • County Trainer • County Child Support line staff 10) Do you have new child support staff in the last 2 years that you have not sent to training? If yes, explain No Yes, Please explain Short answer reply box

  12. Supervisor • County Trainer • County Child Support line staff 11) Do you know where to find available classes,workshops, and online courses? No Yes

  13. Supervisor • County Trainer • County Child Support line staff 12) Do you know how to request classes and workshops that aren't currently on the schedule? No Yes

  14. For questions 13-16, please check with your county technical staff (if necessary)

  15. Supervisor • County Trainer • County Child Support line staff 13) Do child support workers have access to a computer with the following technical capabilities or hardware? double monitors sound card access to headphones or speakers live streaming video (e.g. military video last August) flash player 7 or higher authorware web player power point viewer recorded online video - eg. Distribution videos, or military video from DHS SIR Yes | No

  16. Supervisor • County Trainer • County Child Support line staff 14) Does your county block social networking sites? (Facebook, MySpace, YouTube, etc) No Yes

  17. Supervisor • County Trainer • County Child Support line staff 15) Does your county have a process to unblock any blocked sites if needed for valid training purposes? No Yes

  18. Supervisor • County Trainer • County Child Support line staff 16) Does your county have access to high speed internet? Yes No Would you be able to obtain high speed internet if needed for training purposes? No Yes

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