Ch. 12 Motivation. Defined – the desire to satisfy an unmet need. Expectations? Self-Fulfilling Prophecy? Performance equation? Content/Process/Reinforcement theories. Content theories A. Maslow’s Hierarchy. physiological, safety, social, esteem, self-actualization
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1. Motivation-hygiene theory
2. Two-factor theory
- What’s this?
Inconsistency between my beliefs/feelings and behaviors.
- By comparison to others
Distort inputs/outcomes of self/other
Change relevant other
Motorola people get 40 hours training/year;
Anderson consulting gives new employees 3 weeks of professional training prior to starting their jobs. After this, 138 hours per year!
Diamond International surveyed and found that employees were not rewarded for doing a good job. They instituted the 100 Club to reward certain levels of performance. Productivity boosted 14.2%!
1. give employees appropriate training and encouragement;
2. communicate credible link between performance and outcome;
3. individual differences must be considered.