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Focused Review of a Sentinel Event

Focused Review of a Sentinel Event

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Focused Review of a Sentinel Event

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  1. Focused Review of aSentinel Event Root Cause Analysis

  2. Determination the Need for Focused Review • When something goes wrong, the appropriate clinical experts are in consultation • Administration • Physician leadership • Nursing leadership • Risk Management • Quality Management

  3. Determination of Need for Focused Review continued • It is determined that the event meets the definition for sentinel events • NQF 27 Adverse Event Criteria • JCAHO Minimum Criteria • The event is a near miss (good catch) • the event has resulted or could have resulted in patient harm • Problems keep repeating

  4. NQF Adverse Events • Surgical Events • Product or Device Events • Patient Protection Events • Care Management Events • Environmental Events • Criminal Events

  5. JCAHO Minimum Events • Events resulting in an unanticipated death or major permanent loss of function, not related to the natural course of the patient’s illness or underlying condition

  6. JCAHO Minimum Events • Event is one of the following (even if the outcome was not death or major permanent loss of function unrelated to the natural course of the patient’s illness or underlying condition) • Suicide of any individual receiving care, treatment or services in a staffed around-the-clock care setting or within 72 hours of discharge • Unanticipated death of a full-term infant • Abduction of any individual receiving care, treatment or services • Discharge of an infant to the wrong family • Rape • Hemolytic transfusion reaction involving administration of blood or blood products having major blood group incompatibilities • Surgery on the wrong individual or wrong body part • Unintended retention of a foreign object in an individual after surgery or other procedure

  7. JCAHO Minimum Events • Unanticipated death or major permanent loss of function associated with a health care-acquired infection • Severe neonatal hyperbilirubinemia (bilirubin >30 milligrams/deciliter) • Prolonged fluoroscopy with cumulative dose >1500 rads to a single field, or any delivery of radiotherapy to the wrong body region or >25% above the planned radiotherapy dose

  8. Other events where RCA could be considered • Near Misses • Repeated problems • Events which have resulted in patient harm, or could have resulted in patient harm • “Risk thereof”

  9. Safety Assessment Code • Assists to prioritize safety related problems • Applies resources (time) where they have the greatest opportunity to improve safety • A tool intended to prioritize safety events yet not take the place of judgment • Based on 2 dimensions

  10. Safety Assessment Code Severity: • Based on actual and potential risk – “worst case” • Needs to have consistent definition • Should be determined first

  11. Safety Assessment Code • Catastrophic • Death or major permanent loss of function not related to natural course of illness or underlying condition • Major • Permanent lessening of bodily function not related to natural course of illness or underlying condition • Moderate • Increased length of stay or level of care • Minor • No injury, no increased length of stay or level of care

  12. Safety Assessment Code Probability: • More subjective, greater chance of variation • Should be reflective of the facility • Categories • Frequent • Occasional • Uncommon • Remote

  13. Safety Assessment Matrix Frequency Adapted from:

  14. Sentinel Event Focused Review Algorithm The RCA is conducted and an action plan is established It is determined that a focused review should be conducted Manager schedules the RCA to be conducted within 30 days of the event RCA documents are reviewed by medical staff in the Department Meeting (includes action plan) Measurement plan is implemented; the action plan is evaluated for effectiveness The action plan is facilitated by the manager

  15. Root Cause Analysis • Participating in a RCA is an opportunity to learn • Opportunity for staff to tell their story • Emphasis is on improving the system and not correcting the individuals

  16. Root Cause Analysis • Systematic process for identifying the most basic causal factor or factors for an undesirable event or problem • Focus is on process and systems, not individuals • Frequently ask “why “ • Confidential • Conduct within 45 days

  17. Root Cause Analysis • Who • What • When • Where • Why

  18. Goals of a Root Cause Analysis • Mechanism for reporting Sentinel Events • Investigating and evaluating causative factors • Initiation of performance improvement • Action plan development to prevent recurrence

  19. Goals of a Root Cause Analysis Understand the sequence of events • Flow chart • Cause and Effect Diagram Chronological details can be done before to save time Reviewing literature can help the team to differentiate between what they may or may not have within their control

  20. RCA Team • Multidisciplinary : • Key staff and departments directly and indirectly involved in the event • Physicians, nurses and managers • Performance Improvement Staff

  21. Key Aspects • CONFIDENTIAL • Safe protected environment • Quality Management v.s. Risk Management • Gain better insight into processes involved in the event • Frequently asks “why” • Peer Review • MN Statute §§ 145.61 • QM acts as a facilitator

  22. Key Elements of RCA • Details of the event • Human factors • Staffing • Communication • Education • Equipment • Environmental • Uncontrollable external factors • Other factors

  23. Triage Questions • Helps team understand event • Assures thoroughness of investigation • Human factors/Communication • Human factors/Training • Human factors fatigue/scheduling • Environment/Equipment • Rules/Policies/Procedures • Barriers

  24. RCA Reporting Tools • Root Cause Analysis Summary • Root Cause Analysis Corrective Action Plan • Confidential under MN Statute §§ 145.61

  25. Root Cause Analysis Summary To be thorough, a RCA must include: • Determination of human and other factors • Determine related processes and systems • Analysis of underlying causes and effects – series of why’s • Identification of risks and their potential contributions

  26. Determining the Root Cause • 5 Rules of Causation • Causal statements must clearly show the “cause and effect” relationship • Negative descriptors are not used in a causal statement • Each human error must have a preceding cause • Each procedural deviation must have a preceding cause • Failure to act is only causal when there was a pre-existing duty to act

  27. Questions?

  28. Focused Review of aSentinel Event Developing a Corrective Action Plan

  29. Corrective Action Plan • Historically the weakest link to the process • Often RCA teams conclude solutions based on: • Recognition of warning signs • Training/education • Asking clinicians to “be more careful” • Creates challenges for the RCA team

  30. Corrective Action Plan • Strong actions: • Physical plant changes • New device with usability testing prior to purchase • Forcing functions • Simplifying process – remove unnecessary steps • Standardize process/equipment • Leadership is actively involved

  31. Corrective Action Plan • Intermediate actions: • Decrease workload • Software enhancements/modifications • Eliminate/reduce distraction • Checklists/cognitive aids/triggers/prompts • Eliminate look alike and sound alike • Read back • Enhanced documentation/communication • redundancy

  32. Corrective Action Plan • Weak actions: • Double checks • Warnings/labels • New policies/procedures/memorandums • Training/education • Additional study

  33. Corrective Action Plan • Do the Actions meet the following: • Address the root cause and contributing factors • Specific • Easily understood and implemented • Developed by process owners • Measurable

  34. CorrectiveAction Plan • Identifies opportunities for improvement • Assigns responsibility for actions • Target dates are set for completion • Looks at follow up for effectiveness by using a measurement plan

  35. Measure of Effectiveness Why Measure? • Confirmation that what we wanted to accomplish did in fact occur • Measures effectiveness of action, not the completion of the action • “All improvement will require change, but not all change will result in improvement” G. Langley, et al • “In God we trust. All other bring data” W.E Deming

  36. How will we know that the change results in improvement? Measurement answers the question • Quality improvement measurement is for learning, not judgment, not research • All measures have limitations • Measurement should be used to guide improvement and test changes • Focus on the changes made in the action plans

  37. Outcome Measures Reflect cumulative impact of multiple processes “Big picture” Are we doing the right thing Are we getting the results we want Did we influence the health of the patient Reflect the health state of a patient resulting from our care Further investigation is needed to understand what processes need to be changed Outcome Measures How many falls on this unit? How many pressure ulcers occurred on this unit? How many wrong site surgery events did we have? How many medication errors occurred on this unit What to Measure

  38. Process Measures Reflect current condition of our processes Are they still working for us Are we using them Are we using the accurately Determine if processes are functioning effectively and efficiently Used to assess adherence to recommendations in clinical practice Able to identify specific areas of care that may require improvement Process Measures How many patients had the tool to assess for risk of falls How many patients with a Braden score of 6 had a WOC nurse consult How many times was the pause for cause observed correctly How many nurses matched the patient’s ID band to the MAR What to Measure

  39. Complex and untimely Chart abstraction Financial reports Data obtained from existing databases and systems Guide change, indicate progress, timely Tally sheets Checklists Questionnaires Feedback interviews Observation Daily reviews How to Measure

  40. Measure of Effectiveness Measurement Plan • Measures effectiveness of action, not the completion of the action • Defined numerator/denominator • Defined sampling plan and time frame • Realistic performance threshold • Plan for when initial measure did not meet threshold

  41. Measure of Effectiveness Measurement Plan Examples • % patients with risk assessment tool used – Randomly sample 10 patients/month for 3 months. If goal of 90% not reached, discuss with staff to determine barriers and make necessary changes, then re-audit. • % Pause for Cause observed to be correctly done by OR staff – Randomly observe 10 surgeries/month for 3 months. If goal of 90% not reached, discuss with staff to determine barriers and make necessary changes, then re-audit.

  42. Spread the Success/knowledge • Share with staff and Administration • Need to go beyond “share at staff meeting” - action is not sustained • Collaborate with other units and sites • Report sent to Medical Department for review/comments

  43. HealthEast Root Cause Analysis IMPROVEMENT ACTION PLAN ACTION PLAN OWNER(s):

  44. Questions?

  45. Thank You! Rosemary Emmons RN,BSN HealthEast Quality Management 651-232-3392 phone 651-864-2535 pager 651-232-4435 fax