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DAB DA EVENT POST EVENT REVIEW. DAB Communications sub-group. Attribution Queries. I or X codes when animals access the track by jumping the fence. VSTP delays attribution to TOC – Plan should have been verified. Lack of access to crew diagrams.

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dab da event post event review

DAB DA EVENT POST EVENT REVIEW

DAB Communications sub-group

slide2

Attribution Queries

I or X codes when animals access the track by jumping the fence

VSTP delays attribution to TOC – Plan should have been verified

Lack of access to crew diagrams

Fatality due to trespass at a station. – How can attribution determine whether it is a V or X code if there is no CCTV or other investigation?

What is the definition of Day 1?

Is waiting train crew report a valid reason to dispute?

challenges to day to day attribution
Challenges to Day to Day Attribution

Attribution process is too slow to follow

Delay attribution process is too costly

Incidents are not always recorded in real time

An overly involved Network Rail Level 3

Quick/accurate re-attribution by Network Rail after disputes are investigated or resolved

Delays in resolving ‘generic disputes’

Incidents are agreed at level 2 with the lead zone without agreement from the involved zone

Disputes are not responded to on day 1

challenges to day to day attribution4
Challenges to Day to Day Attribution

Resolving sub-threshold delay causing threshold delay can be very time consuming. Taking longer than larger incidents

Cross Route Delays

Inconsistent approach from one area to another

Limits of TRUST reporting 4 reporting points in 2 miles then 6 miles with no intermediate points at all.

challenges to day to day attribution5
Challenges to Day to Day Attribution

Influence on attribution process of financial considerations (Commercial take back)

Delay Attribution as a performance tool (per original intention) Vice as a financial instrument

Same issues with attribution since 2007

challenges to day to day attribution6
Challenges to Day to Day Attribution

Follow up response by Network Rail is often post day 7

Dispute resolution too slow at level 2 &3

Dispute Resolution at level 1. Who are we supposed to speak to at Network Rail to get dispute resolved on Day 1? We dispute the incidents in TRUST but often no more is heard until Level 2 sort out the problem.

challenges to day to day attribution7
Challenges to Day to Day Attribution

Although much improved, the DAG still has gaps in event processing charts

EG. Third Rail

Better communications required to gain accurate information to define prime root cause

Deficiencies within the DAG. i.e. timetable clashes – all NR responsibility, Doesn’t really fulfil learning objectives

Network Knowledge required to cover remotely

challenges to day to day attribution8
Challenges to Day to Day Attribution

Over reliant on ‘principles’ rather than DAG references

Prime cause Vs Root Cause

Rulings/Guide not issued in ‘DAG’ format

DAG is becoming too prescriptive which avoids disputing/ambiguity but can destroy the performance/learning objectives & purpose of DA

challenges to day to day attribution9
Challenges to Day to Day Attribution

Network Rail attribution cover on event days

Lack of ownership and pride in ensuring that the data is correct

Level 1 ‘template’ is over-used

Access to incident headers for TOC staff would reduce the number of phone calls or incidents disputed – just to get the title changed.

Level 2 attribution during times of major disruption is a struggle

challenges to day to day attribution10
Challenges to Day to Day Attribution

Interpretation of passenger connections and or diversions are in the TOCs favour.

A driver’s report no longer appears to be sufficient

A lack of responsibility to investigate or follow up Off network delays – ECS class 5s in particular

top 5 delay attribution barriers
TOP 5 DELAY ATTRIBUTION BARRIERS
  • GETTING IT RIGHT FIRST TIME
  • INDUSTRY CULTURE
  • LACK OF CONSISTENCY IN APPLYING THE DAG
  • TRAINING AND INDUSTRY KNOWLEDGE
  • TIME TAKEN TO RESOLVE DISPUTES
resolving da issues getting it right first time
RESOLVING DA ISSUESGETTING IT RIGHT FIRST TIME
  • Provide the correct process at level1
  • Improve level 2 & 3 efficiency
  • Provide expert training
  • Impart knowledge
  • Share resources
  • Remove or mitigate against the effect of target setting and money on the attribution process
resolving da issues industry culture
RESOLVING DA ISSUESINDUSTRY CULTURE
  • What: Understanding why we have the performance regime and how this is used

Advise on root causes when appropriate

Feel that you are able to challenge appropriately and can execute a difficult discussion

Uncouple objectives from performance targets

  • How: Open and honest joined up briefings

Joint up training involving both Network Rail and Operators to be given – Training on Performance should be incorporated into the Induction training

Bi lateral sessions between operational grades

resolving da issues industry culture14
Who: Assign a champion – project leader

Put together joint performance teams

Share the knowledge with:

Drivers

Signallers

Stations/customer services

IMM staff

Train planners

Fleet technicians

TDA level 1 staff

RESOLVING DA ISSUESINDUSTRYCULTURE

How: Workshops on conflict resolution – professional body.

When: As soon as there is a plan in place, champion targets are set and agreed

resolving da issues industry culture15
RESOLVING DA ISSUESINDUSTRY CULTURE
  • What: Financial targets – delegated authorities
  • What: Perverse incentivisation
      • KPI ‘pots’
      • Responsible Managers
      • Budgets
  • How: Promote a culture where the Responsible Managers form part of the target setting process
  • Who should get involved: Responsible Managers
resolving da issues industry culture16
What: Approach to budget management –

Used as a performance management tool

Personalities – intimidation

Lack of understanding of the DAG

Protecting the company interest – not impartial

Perceptions may not be aligned – was the correct process followed?

How: Education – Reasons for DA

Re-instate previous DA staffing levels

Joint up training

DA boundaries – input from managers who are not directly involved in the process

Improvement of the internal attribution process

Group meetings/sessions – DAB, TOCs, FOCs, Network Rail, Operational staff

RESOLVING DA ISSUESINDUSTRY CULTURE
resolving da issues industry culture17
Who:

Network Rail Route Performance Measurement Managers

Route Performance Managers

Local Operations Managers

Directors

Network Rail Development Specialist

Delay Attribution Managers Group

Operator’s Strategy Managers

Operator’s Performance Managers

Delay Attribution Board

RESOLVING DA ISSUESINDUSTRY CULTURE
resolving da issues industry culture18
RESOLVING DA ISSUESINDUSTRY CULTURE
  • What: Culture bred by targets
  • Knowledge of the purpose of attribution
  • How: Through education, training, cross Industry collaboration
  • Who: Everyone
      • DAB
      • DMAG
      • RPMMG
      • Local line managers
      • Senior managers
  • When: Start now – DAB to coordinate
resolving da issues lack of consistency in applying the dag
RESOLVING DA ISSUESLACK OF CONSISTENCY IN APPLYING THE DAG

DAG is more passenger focused than freight focused!

Commercial deals defeat the purpose of identifying root cause don’t they?

Attribution process is abandoned during periods of extreme perturbation

DAB perceived to be too formal

resolving da issues lack of consistency in applying the dag20
RESOLVING DA ISSUESLACK OF CONSISTENCY IN APPLYING THE DAG
  • What: Interpretation of the DAG – Requests for guidance
      • Lack of process knowledge
          • Forms
          • Jargon
      • Requesting for guidance is seen as last resort – ‘washing dirty linen
  • How: Regional sessions, informal road shows
  • Better sharing of best practice
  • More accountability
  • New delay code for pending report
resolving da issues lack of consistency in applying the dag21
RESOLVING DA ISSUESLACK OF CONSISTENCY IN APPLYING THE DAG
  • What: Standard of incident creation
  • Same quality and depth of incident creation across Routes.
  • How: Use EESIC [Essential Elements of Standard Incident Creation] to create incidents
    • EESIC to be updated and re-issued in June. RPMM’s to make sure that the EESIC is followed.
    • Compliance with the EESIC to be assured through an Audit process
    • Support to be given to the DA process by both Network Rail and the Operators. Transparency of the process and why TDA is important drives performance improvement.
resolving da issues training and industry knowledge
RESOLVING DA ISSUESTRAINING AND INDUSTRY KNOWLEDGE

FAQ question bank

Best Practice

Multiple Choice Questions

Case Studies

resolving da issues training and industry knowledge23
RESOLVING DA ISSUESTRAINING AND INDUSTRY KNOWLEDGE
  • What: Practical hands on interactive training
  • Who:New starters
  • Why: Create a centralised base for all industry partners involved in the DA process
  • How: On-line course on the DAB website using real-time DA attribution examples/scenarios that require the person participating to use the DAG.
  • When: Pass out competent before becoming an attributor and also undertake an annual review
resolving da issues training and industry knowledge24
RESOLVING DA ISSUESTRAINING AND INDUSTRY KNOWLEDGE
  • What: Job specific training before starting the job
  • Why: Need a clear and practical understanding
  • Who: Who is responsible for taking ownership of training on this topic in the industry. – TOCs, FOCs, NR, DAB – We need ownership
  • When: Before initiating the role
resolving da issues training and industry knowledge25
RESOLVING DA ISSUESTRAINING AND INDUSTRY KNOWLEDGE
  • What: Accredited Training Courses
  • Why: This would raise the profile of the role and function of Delay Attribution and DAB
  • How: Roster training and or briefing days for Delay Attribution and Control staff
  • Who: All relevant staff
  • Efficient and effective use of the Workforce Development Specialist (Ian Heath)
resolving da issues training and industry knowledge26
RESOLVING DA ISSUESTRAINING AND INDUSTRY KNOWLEDGE
  • What: General Industry Training to Understand the Railway Better
  • Why: There is a need for more accurate real-time information
  • How: More DAB events
      • Database of industry contacts
      • Lead TDA to prepare brief for others to hear
      • Undertake cab rides, digital route learning information
      • Maps, box diagrams & photographs
      • Area visits and maintenance depot visits
  • When: On going
resolving da issues training and industry knowledge27
RESOLVING DA ISSUESTRAINING AND INDUSTRY KNOWLEDGE
  • What: Systems – Where to find information
  • Why: There is a need for more accurate real-time information
  • How: Learning from colleagues
      • User guides
      • Systems champions on an on-going basis
  • When: On going
  • Note: Issues preventing this- Scarce resources – availability of attributors to be released – budget limitations on RDW identification of who needs additional training and who can help
resolving da issues training and industry knowledge28
RESOLVING DA ISSUESTRAINING AND INDUSTRY KNOWLEDGE
  • What: Generic briefings
  • Why: There is a need for more joint up working
  • How: Joint briefings between Network Rail and Operators
  • When: During the DAG change briefing period
resolving da issues training and industry knowledge29
RESOLVING DA ISSUESTRAINING AND INDUSTRY KNOWLEDGE
  • What: Technical Understanding and Terminology
  • Why: Fundamental to right first time attribution
  • How: Mutual improvement led by an expert
      • Visits to maintenance training facilities
      • Depot visit to understand fleet references
      • Refresher training at specific times e.g. leaf-fall season to renew knowledge of TGAs, one shot sanders etc
resolving da issues training and industry knowledge30
RESOLVING DA ISSUESTRAINING AND INDUSTRY KNOWLEDGE
  • What: Standardisation of the text/freeform box use to be implemented
  • Why: Currently the information can be confusing and inconsistent to people that may not have the same level of knowledge and experience as the person who create the incident
  • How: DAG to have suggestions, definitions a guide for freeform terms to use
      • Provide a link to a jargon buster on the DAB website or to other websites
resolving da issues time taken to resolve disputes
RESOLVING DA ISSUESTIME TAKEN TO RESOLVE DISPUTES

What: Cross route re-attribution

How: Owning the route, lead zone to have other # sign on and responsibility

How: Network Rail Route to communicate and trust each other

What: Needless escalation to level 3

How: Level 2 Network Rail to be given authority and trust and responsibility to deal with the incidents

resolving da issues time taken to resolve disputes32
RESOLVING DA ISSUESTIME TAKEN TO RESOLVE DISPUTES
  • What: It’s not mine, I don’t want it, it will bust my target
  • How: Honest responsible managers wanting to understand issues and engagement in budget setting
  • What: The commercial deal
  • Issues: Not visible, ‘Grandfather rights’, deals are rarely reviewed
  • How: Fully visible commercial deals – with review and break clauses
  • What: Attribution at times of disruption at times of severe perturbation – reduced staff resource
  • How: Identify staff with relevant experience
        • Consider training L2 staff to undertake the task
  • When: During a major incident, Leaf Fall, Severe Weather