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Public Space Cleaner: Superior Performance Standards and Deep Cleaning Tasks

Learn about the key responsibilities of a public space cleaner, from vacuuming to responding to unusual guest situations. Brush up on safety procedures, teamwork, and deep cleaning tasks to maintain a pristine environment.

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Public Space Cleaner: Superior Performance Standards and Deep Cleaning Tasks

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  1. Chapter 13, Section 1 Getting to Know the Public Space Cleaner

  2. Superior Performance Standards • Thoroughly vacuum al carpeting. • Make sure carpets and free of stains and holes. • Make sure walls and baseboards are free of stains, tears, and marks. • Clean air vents and grills. • Clean public rest rooms • Practice teamwork at all times. • Be alert to safety procedures at all times. • Wash your hand after taking a break.

  3. How might a public space cleaner respond to these unusual guest situations? • The public space cleaner will ask if the guest wants medical attention. If so, he or she will call the PBX operator and explain the situation right away. • If the public space cleaner needs to clean up vomit, he or she will wear gloves, goggles, and aprons, and follow the other bloodborne pathogen safety procedures. • Sick guest

  4. How might a public space cleaner respond to these unusual guest situations? • If the public space cleaner sees a guest who has had too much to drink, he or she will call the PBX operator, the manager on duty, or a security staff member and tell him or her what was seen and where the guest is. • Intoxicated guest

  5. How might a public space cleaner respond to these unusual guest situations? • The public space cleaner will go to a safe place and telephone a manager or security department employee for help. • Suspicious guest

  6. Deep Cleaning Tasks • Shampoo carpets • Remove soil and stains from wall coverings and baseboards. • Wash windows, casements, and shades. • Dust high and hard-to-reach areas. • Clean vents and fans. • Vacuum under furniture that requires heavy moving. • Clean and vacuum drapes. • Clean carpet edges. • Strip and wax hard floors. • Remove gum from the underside of chairs and tables. • Polish brass. • Clean fabric on furniture. • Wash lamp shades

  7. Section 13.1 Quiz • True/False: When a public space cleaner sees an intoxicated guest, he or she should call the bartender right away to make sure the guest isn’t served any more alcohol. • True/False: When tasks take an entire shift to do, supervisors may ask public space cleaners to perform only deep-cleaning assignments that day.

  8. Section 13.1 Quiz • 3. Which of the following is most likely considered a deep cleaning task? • Vacuuming the lobby • Cleaning vents • Dusting the elevator

  9. Section 13.1 • 4. Phillipe is vacuuming a guestroom hallway when he sees a guest stumble and then vomit on the carpet. What is the first thing he should do? • Ask if the guest wants medical attention. • Put on gloves and clean the vomit. • Call security.

  10. Section 13.1 • 5. Which employee cleans all areas of the property except guestrooms? • Steward • Guestroom attendant • Public space cleaner

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