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Transcription Support Solution. Phone: +91-712-2249801 Email: info@zetasoftech.com. Case Study – Transcription Services. Our Solution Our Methodology Zeta Advantage Case study- Business, Medical and legal Transcription. Our Transcription Solution. Information received In Dictation

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    Presentation Transcript
    1. Transcription Support Solution Phone: +91-712-2249801 Email: info@zetasoftech.com

    2. Case Study – Transcription Services • Our Solution • Our Methodology • Zeta Advantage • Case study- • Business, Medical and legal Transcription

    3. Our Transcription Solution • Information received In • Dictation • Notes • Documents • Call Notes • Tagged With Some Identifier • Sent As WAV File Or Email Attachment • Transcribed/Typed • Delivered

    4. Our Transcription Solution • Transcription Process At Zeta Softech › Accurately Transcribe • ASCII • Text • Any Other Format › Sort, Prepare & Assemble File Records & Charts › Follow Up ON Escalations To client › Quality Assurance Checks › Collect, Tabulate & Generate Reports

    5. Our Process US

    6. The Case Study- Medical Transcription • 10000 Lines a Day Opportunity • Team Composition › 20 People › 5 Proofers › 3 Editors › 1 Supervisor • Team Profiles › Experienced Transcribers › Onsite Supervision

    7. The Case Study- Medical Transcription • This is a case study of Transcribing for Psychiatry, GI, Neurology, Orthopedic for the patients of the same hospital. • The project was for a well known Regional 100-bed psychiatric hospital and outpatient center for children, adolescents and adults. • Hospital with the most respected behavioral health specialists in Southern Indiana. • Lot of steady work was sent after completion of this project especially in Psychiatry & Neurology.

    8. Medical Transcription Process Flow

    9. Zeta Advantage – HIPAA Compliance • We Accept Contractual Obligations To Comply With HIPAA • We signed NDAs Between › Hospital/Surgery – Ourselves › Ourselves – Our Staff • We Can Put In Place Optional Tripartite NDAs › Hospital/Surgery – Ourselves – Our Staff • Our Information Security were reviewed and accepted through Site Visits And Online Checks

    10. Zeta Advantage – Our Info security • Technological Measures • › Access Controls - Premises • Thumb • Access Cards • › CCTV • › Access Controls - Data • Internet & Email Restricted Access • Removable Drives Disabled • Recording Devices Controlled • Printing Disabled • › Secured VPN Tunnel (3DES Encrypted) For Server Connectivity • › Secure FTP Server With A Confidential Login • › Desktop Monitoring Software • › Firewall • › Diversity, Redundancy & Disaster Recovery Planning • Link Infrastructure • Robust Backups Regime

    11. Zeta Advantage – Our Info Security • Administrative Measures › 24*7 Manual Guards › Training On Information Security To All Staff • Users only entitled to use their own specific log-in details • Hard-to-guess and frequently changed passwords • Desktop Locking › Audits • Record Keeping Measures › Information Security Policy › Internet & Email Usage Policy › Link Uptime Log › Virus Attack/Breach Log › Desktop Monitoring Log › CCTV Log › Access System Uptime Log

    12. Questions & Contacts Ms. Malathi Swaminath – MD/CEO Malathi@zetasoftech.com Mr. Ricky Chopra – Vice President, International Business Development Ricky.chopra@zetasoftech.com Zeta Softech Pvt. Ltd. 105, IT Tower, Parsodi, Nagpur – 440 022 India Phone: +91-712-2249801/2240594 www.zetasoftech.com