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Customer Experience – Value Lists, Categories & Process Automation for Today and Tomorrow  . Session ID #: PBAV212-2 Isauro Martinez-Cairo 11/09/11. Invensys Enterprise Control Offerings. Corporate Systems. Industry Solutions Services: Consulting, Project Execution, Learning,

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customer experience value lists categories process automation for today and tomorrow

Customer Experience – Value Lists, Categories & Process Automation for Today and Tomorrow 

Session ID #: PBAV212-2

Isauro Martinez-Cairo

11/09/11

Invensys proprietary & confidential

invensys enterprise control offerings
Invensys Enterprise Control Offerings

Corporate Systems

Industry Solutions

Services:

Consulting, Project

Execution,

Learning,

Operational Improvement, Maintenance & Support

Partner Ecosystem

Corporate

Software Applications

Invensys and Third Party

Manufacturing / Production Operations

Automation

Invensys and Third Party

Enterprise Control System

IT

Platform

Integration and

Collaboration Platform

where the offerings we will discuss fit within the infusion enterprise control system
Where The Offerings We Will Discuss Fit Within TheInFusion Enterprise Control System

Execution

Integration & Collaboration

Platform

Enterprise Asset Management

Mobile Workforce Management

Manufacturing Execution

Systems

Batch

Performance

Software Applications

Enterprise Manufacturing Intelligence

Asset Performance

Performance Measurement

and Reporting

Enterprise

Integration

Visualization

Quality

Optimization

Workflow

Advanced Process Control

Simulation / Optimization

Design

Operator Training

Third-Party Offerings

Open Device

Integration

Web Portal

Control

Automation

Software Applications

DCS

PAC

SCADA

HMI

Application

Toolkit

Safety

Turbomachinery Control

Safety Instrumented Systems

General Purpose Safety

Historian

Measurement &

Instrumentation

Recorders

Instrumentation

Controllers

our customer s challenges
Our Customer’s Challenges…
  • Responding to market dynamics
  • Driving higher levels of quality/consistency
  • Managing compliance & regulation
  • Coordinating with suppliers & vendors
  • Reducing operating costs
  • Managing global operations
  • Increasing operational excellence

Global pressure to improve safety, compliance, quality, productivity and cost are forcing companies to evaluate and improve their business processes.

slide6

What is ArchestrA Workflow Software?

  • ArchestrA Workflow Software is an application that enables companies to automate processes that include people, operational, and business systems.
  • ArchestrA Workflow Software enables companies to Model, Execute, Analyze and Improve work processes to drive higher levels of collaboration, productivity, and innovation.
example bpm scenario
Example BPM Scenario…

BPM

Maintenance event occurs at shop-floor

Event automatically captured and context prepared

Workflow

Initiated

Communication with context sent to Maintenance

Maintenance notified ( SMS, Email )

Supervisor notified

( SMS, Email )

Communication shared with Supervisor

Maintenance performs inspection and submits report

Decision to HOLD production

Concurrent communication with Production Scheduler & EAM Application

N

Y

Production continues

Maintenance order created in EAM app.

Scheduler updates production schedule

Maintenance Tech. receives maintenance order on mobile device

Communication with Maintenance Tech.

Maintenance order closed in EAM app.

Concurrent communication with Production Operator & EAM Application

Maintenance Tech. completes order

Production Operator notified to start production

management of change process
Management of Change Process
  • Management of Change is a process for evaluating and controlling modifications to a facility (design, operation, organization, or other activities) prior to implementation
  • The rationale for MOC is to make certain that new hazards are not being introduced and that safety of employees, the public or the environment is not compromised unknowingly
  • In the US, OSHA has regulations that govern how changes are to be made and documented. The main requirement is that a thorough review of a proposed change be performed by a multi-disciplinary team to ensure that as many possible viewpoints are used to minimize the chances of missing a hazard.
changes examples
Changes (examples)
  • Process Equipment
  • Process Control
  • Safety Systems
  • Site Infrastructure
  • Operations & Technology
  • Preventive Maintenance
  • Procedures
  • Material Inspections
  • Staff
what are production manufacturing business processes
What are Production/Manufacturing Business Processes?
  • Generic definition of a process…
  • A process is a series of steps or tasks aimed at accomplishing a defined, business objective

In Production environments, most processes are…

  • Embedded in commercial and custom applications, and
  • People-driven processes that are required to fill the “white space” between the existing applications
what are production manufacturing business processes1
What are Production/Manufacturing Business Processes?
  • In Production environments, a process could be…
  • Releasing a new recipe to the plant floor
  • Approving the release of a new product
  • Starting-up or shutting-down a production process
  • Resolving a quality issue within a production process
  • Responding to an emergency maintenance request
  • Staging raw materials in a production area
  • Responding to an adverse alarm condition
  • Collecting environmental data
  • Etc.
archestra workflow orchestrates people applications into effective processes
ArchestrA Workflow Orchestrates People & Applications into Effective Processes…

Enterprise Apps:

  • ERP
  • PLM
  • SCM
  • CRM
  • APS

Production Apps:

  • Maintenance
  • Quality
  • LIMS
  • MES
  • Scheduling
  • Simulation
  • Optimization
  • Control
  • Microsoft:
  • Exchange, Word, SharePoint, SQL, InfoPath, BizTalk, Visio

ArchestrA

Workflow

People:

  • Quality Assurance
  • R&D
  • Maintenance
  • Operations
  • Engineering
  • EH&S
  • Facilities
slide14

What is ArchestrA Workflow Software?

ArchestrA Workflow Software

Custom

Enterprise Console

Mobile Phones

Outlook

PDA

Desktop

Messenger

Microsoft .NET

Microsoft SQL

slide15

ArchestrA Workflow

BPM Watches the Processes involved in Manufacturing …

TimeEvents

Machine Status

Operator Data Entry

Process Values

Business Transactions

Business Systems

Machines

Operators

Process Control

slide16

And initiates (triggers) otherProcesses …

ArchestrA Workflow

BusinessTransactions

… using a language that THEY understand

OperatorInstructions

MachineCommands

Setpoints/Process Values

slide17

Model

Model the Process – Create Processes, Forms, & Reports

Execute

Execute the Process – Manage & Escalate Tasks, Coordinate Resources

Analyze

Analyze the Process - Find Bottlenecks, Get Alerts

Improve

Improve the Process – Continuous Improvement

ArchestrA Workflow Software“Key Elements”

archestra workflow software model
ArchestrA Workflow SoftwareModel
  • Process Designer
  • Intuitive, visual modeling environment
  • Out-of-the-box configurable workflow activities for common workflow tasks
  • Processes can be imported from Microsoft Visio
  • Supports complex branching and decision trees
  • BPMN (Business Process Modeling Notation) compliant
  • Forms Designer
  • Model complex forms to collect or visualize data
  • WYSIWYG editor enables end-users to create new forms or maintain existing forms
  • Forms can be linked to, or initiate, workflows
  • Supports use of Microsoft InfoPath® forms
archestra workflow software execute
ArchestrA Workflow SoftwareExecute
  • Workflow Execution
  • Workflow task execution is seamlessly integrated with Invensys applications
  • End-users interact with workflow tasks via Wonderware InTouch, web browser, smartphones, PDA, email, voice and IM
  • Sophisticated human workflow management, calendar management and task escalation
  • Comprehensive Microsoft Outlook integration
  • Extensive 3rd party application integration capabilities

Multiple Communication Channels

archestra workflow software analyze
ArchestrA Workflow SoftwareAnalyze
  • Business Activity Monitoring (BAM)
  • Out-of-the-box activity reporting and activity monitoring views
  • Associate workflows with BAM events
  • Customizable Key Performance Indicators (KPIs)
  • Standard out-of-the-box performance analysis
  • Visibility to workflow instances and genealogy
  • Proactive alerts of business exceptions and KPIs
archestra workflow software connectors accelerators
ArchestrA Workflow SoftwareConnectors & Accelerators
  • ArchestrA System Platform Connector
  • Extends standard objects in IDE with a workflow tab to configure workflow events
  • Provides seamless integration of workflow design and administrative activities from within the IDE
  • Provides ArchestrA graphic templates for task delivery and response
  • Wonderware MES Connector
  • Provides configurable workflow activity to transact with MES middleware, as well as retrieve data
  • Enables MES middleware events to invoke workflows
  • Wonderware IntelaTrac Connector
  • Provides configurable IntelaTrac Action to invoke workflows
  • Provides configurable workflow activity to invoke IntelaTrac web services
archestra workflow software connectors accelerators1
ArchestrA Workflow SoftwareConnectors & Accelerators
  • SAP Connector
  • Provides configurable workflow activity that reads/writes information from/to SAP
  • Exchanges data with SAP using standard RFCs/BAPIs
  • BizTalk Connector
  • Invokes workflows from BizTalk orchestrations for human workflow integration
  • Invokes BizTalk orchestrations from workflows for advanced system integration
  • SharePoint Accelerator
  • Provides advanced workflow capability that seamlessly integrates SharePoint with your manufacturing processes