Assertion & Conflict Resolution. Passive Behavior. When I take the other person’s rights into account and not my own. Don’t express your true feelings Always agrees Apologetic Avoids confrontation Based on compliance Handles Conflict by doing nothing. Aggressive Behavior.
Conflict: When two people disagree on an issue.
Conflict Resolution: A communication skill that encourages a better understanding of the other person’s point of view, helping to resolve conflicts in a positive way.
Win-Win Conflict Resolution: A belief that everyone can win by co-operation and avoiding competition and comparing
Blame other people and things to cover weaknesses and failures
Transfer emotion to someone or something else (Take it out on . . .)
Recognize problem and strive to solve it
Place too much value on an object or person
Use a substitute method to achieve the goal
Revert back to a less mature stage of development (Act like a 2 year old)
Emotion is expressed by a physical symptom or complaint (Head ache, ulcers, etc.
Explain weakness or failures by giving socially accepted excuses.
Imagine accomplishing or being better than reality
Stop trying to solve problems because risk or failure is to high
Conflict over similarities and/or differences
Conflict over the rules or laws of the situation or over something you feel you are entitled to
Conflict over behavior associated with a position.
Challenges over something important to you.
I will not play at tug o' war
I'd rather play at hug o' war,
Where everyone hugs
Instead of tugs
Where everyone giggles
And rolls on the rug,
Where everyone kisses
And everyone grins
And everyone cuddles
And everyone wins.
10. Refuse to fight dirty
11. Resist giving the silent treatment
12. Focus on the issue and deal in the present.
13. Call for “time – out” if necessary
14. Use humor not sarcasm
15. Always go for closure/resolution
have needs met