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  1. Sitting for theCertified RecordsManager (CRM)Exam Parts 1 – 5 with Scott Murchison CRM

  2. Part 1Management Principles

  3. Part 1Management Principles & RIM • Principles of Management • Human Resources • Methodologies • Financial Considerations • Planning • RIM Program Components • Directing and Monitoring a RIM Program • Ethics • Global Concerns of RIM Programs

  4. Part 1Management Principles & RIM Sample Question 1 The management function concerned with the assigning of tasks to various individuals or groups within the organization is: • planning • influencing • controlling • prioritizing • organizing

  5. Part 1Management Principles & RIM Sample Question 1 The management function concerned with the assigning of tasks to various individuals or groups within the organization is: • planning • influencing • controlling • prioritizing • organizing

  6. Part 1Management Principles & RIM Sample Question 2 According to _____, the right to give orders and the power to exact obedience is authority. • Frank • Fayol • Gantt • Taylor • Maslow

  7. Part 1Management Principles & RIM Sample Question 2 According to _____, the right to give orders and the power to exact obedience is authority. • Frank • Fayol • Gantt • Taylor • Maslow

  8. Part 1Management Principles & RIM Sample Question 3 Traditionally, an organization chart: • shows the customer at the top of the chart. • is like a square. • is a pyramid form. • is a depiction of an informal structure. • is shaped like a circle.

  9. Part 1Management Principles & RIM Sample Question 3 Traditionally, an organization chart: • shows the customer at the top of the chart. • is like a square. • is a pyramid form. • is a depiction of an informal structure. • is shaped like a circle.

  10. Part 1Management Principles & RIM Sample Question 4 One of the primary disadvantages of reaching decisions through consensus is it: • involves false information. • increases employee commitment to the decision. • involves time-consuming discussions. • often the manager must make the decision. • requires only two people to agree.

  11. Part 1Management Principles & RIM Sample Question 4 One of the primary disadvantages of reaching decisions through consensus is it: • involves false information. • increases employee commitment to the decision. • involves time-consuming discussions. • often the manager must make the decision. • requires only two people to agree.

  12. Part 1Management Principles & RIM Sample Question 5 _____ is the process of screening applicants in order to choose the best persons for a job. • Interviewing • Applying • Hiring • Selection • Legislating

  13. Part 1Management Principles & RIM Sample Question 5 _____ is the process of screening applicants in order to choose the best persons for a job. • Interviewing • Applying • Hiring • Selection • Legislating

  14. Part 1Management Principles & RIM Sample Question 6 Performance appraisals can best be described as: • a one-time evaluation of an individual’s productivity. • a continuing activity that provides feedback to organization members. • a method of developing organizational goals. • an activity without any potential weaknesses. • subjective evaluations of work habits.

  15. Part 1Management Principles & RIM Sample Question 6 Performance appraisals can best be described as: • a one-time evaluation of an individual’s productivity. • a continuing activity that provides feedback to organization members. • a method of developing organizational goals. • an activity without any potential weaknesses. • subjective evaluations of work habits.

  16. Part 1Management Principles & RIM Sample Question 7 A job _____ is a written description of the personal qualifications needed to perform a job adequately. • resume • agreement • procedure • application • specification

  17. Part 1Management Principles & RIM Sample Question 7 A job _____ is a written description of the personal qualifications needed to perform a job adequately. • resume • agreement • procedure • application • specification

  18. Part 1Management Principles & RIM Sample Question 8 Part-time, temporary, or contract employees whose work schedules dependent primarily on employer needs are a_____ workforce. • free-reign • flextime • diverse • contingent • full-time

  19. Part 1Management Principles & RIM Sample Question 8 Part-time, temporary, or contract employees whose work schedules dependent primarily on employer needs are a_____ workforce. • free-reign • flextime • diverse • contingent • full-time

  20. Part 1Management Principles & RIM Sample Question 9 A _____ is a temporary endeavor undertaken to create a unique product, service, or result. • project • matrix • work plan • schedule • proposal

  21. Part 1Management Principles & RIM Sample Question 9 A _____ is a temporary endeavor undertaken to create a unique product, service, or result. • project • matrix • work plan • schedule • proposal

  22. Part 1Management Principles & RIM Sample Question 10 A resource plan includes resources needed to develop a RIM program including personnel, supplies, materials and: • schedules. • deliverables. • facilities. • logistics. • procedures.

  23. Part 1Management Principles & RIM Sample Question 10 A resource plan includes resources needed to develop a RIM program including personnel, supplies, materials and: • schedules. • deliverables. • facilities. • logistics. • procedures.

  24. Part 1Management Principles & RIM Sample Question 11 The process of comparing the cost of an activity with the expected benefit or revenue that results from performing the activity is: • financial planning. • non-linear programming. • break-even point analysis • accountability. • cost-benefit analysis.

  25. Part 1Management Principles & RIM Sample Question 11 The process of comparing the cost of an activity with the expected benefit or revenue that results from performing the activity is: • financial planning. • non-linear programming. • break-even point analysis • accountability. • cost-benefit analysis.

  26. Part 1Management Principles & RIM Sample Question 12 A benchmark is a point of reference by which something can be: • documented. • forecasted. • decided. • measured. • organized.

  27. Part 1Management Principles & RIM Sample Question 12 A benchmark is a point of reference by which something can be: • documented. • forecasted. • decided. • measured. • organized.

  28. Part 1Management Principles & RIM Sample Question 13 Investment payback period is the period of time required for the return on an investment to _____ the sum of the original investment. • repay • invest • double • triple • ignore

  29. Part 1Management Principles & RIM Sample Question 13 Investment payback period is the period of time required for the return on an investment to _____ the sum of the original investment. • repay • invest • double • triple • ignore

  30. Part 1Management Principles & RIM Sample Question 14 A request for proposal (RFP) is, issued early in a _____ process, as an invitation presented for suppliers to submit a proposal on a specific commodity or service. • procurement • scheduling • disposal • budget • audit

  31. Part 1Management Principles & RIM Sample Question 14 A request for proposal (RFP) is, issued early in a _____ process, as an invitation presented for suppliers to submit a proposal on a specific commodity or service. • procurement • scheduling • disposal • budget • audit

  32. Part 1Management Principles & RIM Sample Question 15 _____ is a disciplined effort to produce fundamental decisions that shape and guide what an organization is, what it does and why it does it. • Workflow design • Strategic planning • Change management • Financial control • Disposal processing

  33. Part 1Management Principles & RIM Sample Question 15 _____ is a disciplined effort to produce fundamental decisions that shape and guide what an organization is, what it does and why it does it. • Workflow design • Strategic planning • Change management • Financial control • Disposal processing

  34. Part 1Management Principles & RIM Sample Question 16 The SWOT analysis in strategic planning matches internal organizational strengths and weaknesses with external _____ and threats. • opportunities • obligations • operations • offices • ownerships

  35. Part 1Management Principles & RIM Sample Question 16 The SWOT analysis in strategic planning matches internal organizational strengths and weaknesses with external _____ and threats. • opportunities • obligations • operations • offices • ownerships

  36. Part 1Management Principles & RIM Sample Question 17 All of the following are RIM program responsibilities, except: • determining how long information should be retained. • managing inactive records. • protecting vital records. • complying with laws and regulations. • marketing company products.

  37. Part 1Management Principles & RIM Sample Question 17 All of the following are RIM program responsibilities, except: • determining how long information should be retained. • managing inactive records. • protecting vital records. • complying with laws and regulations. • marketing company products.

  38. Part 1Management Principles & RIM Sample Question 18 The Generally Accepted Recordkeeping Principles (The Principles) were created by ARMA and include all of the following principles, except: • accountability. • protection. • compliance. • usability. • transparency.

  39. Part 1Management Principles & RIM Sample Question 18 The Generally Accepted Recordkeeping Principles (The Principles) were created by ARMA and include all of the following principles, except: • accountability. • protection. • compliance. • usability. • transparency.

  40. Part 1Management Principles & RIM Sample Question 19 The ICRM Code of Ethics was established to require that Certified Records Managers maintain high professional: • grades. • records. • behaviors. • standards. • programs.

  41. Part 1Management Principles & RIM Sample Question 19 The ICRM Code of Ethics was established to require that Certified Records Managers maintain high professional: • grades. • records. • behaviors. • standards. • programs.

  42. Part 1Management Principles & RIM Sample Question 20 The global standard for RIM is ______. • DOD 5015.2 • ISO 9000 • AS 4390 • ISO 4220 • ISO 15489

  43. Part 1Management Principles & RIM Sample Question 20 The global standard for RIM is ______. • DOD 5015.2 • ISO 9000 • AS 4390 • ISO 4220 • ISO 15489

  44. Part 2Creation & Use

  45. Part 2Creation and Use • Creating Records and Information • Information Capture and Use • Legal Compliance • Risk Assessments • Information Security • Electronic Communications • RIM-Related Business Activities

  46. Part 2Creation and Use Sample Question 1 A primary goal of managing records creation is to: • eliminate the need for paper records. • require that only official records are created. • require that only official records are kept. • assure policies and activities are documented accurately. • conduct an inventory.

  47. Part 2Creation and Use Sample Question 1 A primary goal of managing records creation is to: • eliminate the need for paper records. • require that only official records are created. • require that only official records are kept. • assure policies and activities are documented accurately. • conduct an inventory.

  48. Part 2Creation and Use Sample Question 2 _____ establishes that a record is what it purports to be and has not been tampered with or corrupted since its creation. • Usability • Transparency • Authenticity • Reliability • Integrity

  49. Part 2Creation and Use Sample Question 2 _____ establishes that a record is what it purports to be and has not been tampered with or corrupted since its creation. • Usability • Transparency • Authenticity • Reliability • Integrity

  50. Part 2Creation and Use Sample Question 3 Enterprise content management systems were designed to manage ______ data. • structured • unstructured • reliable • fixed • database