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Sitting for the Certified Records Manager (CRM) Exam. Parts 1 – 5 with Scott Murchison CRM. Part 1 Management Principles. Part 1 Management Principles & RIM. Principles of Management Human Resources Methodologies Financial Considerations Planning. RIM Program Components

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Sitting for the certified records manager crm exam

Sitting for theCertified RecordsManager (CRM)Exam

Parts 1 – 5

with

Scott Murchison CRM


Part 1 management principles
Part 1Management Principles


Part 1 management principles rim
Part 1Management Principles & RIM

  • Principles of Management

  • Human Resources

  • Methodologies

  • Financial Considerations

  • Planning

  • RIM Program Components

  • Directing and Monitoring a RIM Program

  • Ethics

  • Global Concerns of RIM Programs


Part 1 management principles rim1
Part 1Management Principles & RIM

Sample Question 1

The management function concerned with the assigning of tasks to various individuals or groups within the organization is:

  • planning

  • influencing

  • controlling

  • prioritizing

  • organizing


Part 1 management principles rim2
Part 1Management Principles & RIM

Sample Question 1

The management function concerned with the assigning of tasks to various individuals or groups within the organization is:

  • planning

  • influencing

  • controlling

  • prioritizing

  • organizing


Part 1 management principles rim3
Part 1Management Principles & RIM

Sample Question 2

According to _____, the right to give orders and the power to exact obedience is authority.

  • Frank

  • Fayol

  • Gantt

  • Taylor

  • Maslow


Part 1 management principles rim4
Part 1Management Principles & RIM

Sample Question 2

According to _____, the right to give orders and the power to exact obedience is authority.

  • Frank

  • Fayol

  • Gantt

  • Taylor

  • Maslow


Part 1 management principles rim5
Part 1Management Principles & RIM

Sample Question 3

Traditionally, an organization chart:

  • shows the customer at the top of the chart.

  • is like a square.

  • is a pyramid form.

  • is a depiction of an informal structure.

  • is shaped like a circle.


Part 1 management principles rim6
Part 1Management Principles & RIM

Sample Question 3

Traditionally, an organization chart:

  • shows the customer at the top of the chart.

  • is like a square.

  • is a pyramid form.

  • is a depiction of an informal structure.

  • is shaped like a circle.


Part 1 management principles rim7
Part 1Management Principles & RIM

Sample Question 4

One of the primary disadvantages of reaching decisions through consensus is it:

  • involves false information.

  • increases employee commitment to the decision.

  • involves time-consuming discussions.

  • often the manager must make the decision.

  • requires only two people to agree.


Part 1 management principles rim8
Part 1Management Principles & RIM

Sample Question 4

One of the primary disadvantages of reaching decisions through consensus is it:

  • involves false information.

  • increases employee commitment to the decision.

  • involves time-consuming discussions.

  • often the manager must make the decision.

  • requires only two people to agree.


Part 1 management principles rim9
Part 1Management Principles & RIM

Sample Question 5

_____ is the process of screening applicants in order to choose the best persons for a job.

  • Interviewing

  • Applying

  • Hiring

  • Selection

  • Legislating


Part 1 management principles rim10
Part 1Management Principles & RIM

Sample Question 5

_____ is the process of screening applicants in order to choose the best persons for a job.

  • Interviewing

  • Applying

  • Hiring

  • Selection

  • Legislating


Part 1 management principles rim11
Part 1Management Principles & RIM

Sample Question 6

Performance appraisals can best be described as:

  • a one-time evaluation of an individual’s productivity.

  • a continuing activity that provides feedback to organization members.

  • a method of developing organizational goals.

  • an activity without any potential weaknesses.

  • subjective evaluations of work habits.


Part 1 management principles rim12
Part 1Management Principles & RIM

Sample Question 6

Performance appraisals can best be described as:

  • a one-time evaluation of an individual’s productivity.

  • a continuing activity that provides feedback to organization members.

  • a method of developing organizational goals.

  • an activity without any potential weaknesses.

  • subjective evaluations of work habits.


Part 1 management principles rim13
Part 1Management Principles & RIM

Sample Question 7

A job _____ is a written description of the personal qualifications needed to perform a job adequately.

  • resume

  • agreement

  • procedure

  • application

  • specification


Part 1 management principles rim14
Part 1Management Principles & RIM

Sample Question 7

A job _____ is a written description of the personal qualifications needed to perform a job adequately.

  • resume

  • agreement

  • procedure

  • application

  • specification


Part 1 management principles rim15
Part 1Management Principles & RIM

Sample Question 8

Part-time, temporary, or contract employees whose work schedules dependent primarily on employer needs are a_____ workforce.

  • free-reign

  • flextime

  • diverse

  • contingent

  • full-time


Part 1 management principles rim16
Part 1Management Principles & RIM

Sample Question 8

Part-time, temporary, or contract employees whose work schedules dependent primarily on employer needs are a_____ workforce.

  • free-reign

  • flextime

  • diverse

  • contingent

  • full-time


Part 1 management principles rim17
Part 1Management Principles & RIM

Sample Question 9

A _____ is a temporary endeavor undertaken to create a unique product, service, or result.

  • project

  • matrix

  • work plan

  • schedule

  • proposal


Part 1 management principles rim18
Part 1Management Principles & RIM

Sample Question 9

A _____ is a temporary endeavor undertaken to create a unique product, service, or result.

  • project

  • matrix

  • work plan

  • schedule

  • proposal


Part 1 management principles rim19
Part 1Management Principles & RIM

Sample Question 10

A resource plan includes resources needed to develop a RIM program including personnel, supplies, materials and:

  • schedules.

  • deliverables.

  • facilities.

  • logistics.

  • procedures.


Part 1 management principles rim20
Part 1Management Principles & RIM

Sample Question 10

A resource plan includes resources needed to develop a RIM program including personnel, supplies, materials and:

  • schedules.

  • deliverables.

  • facilities.

  • logistics.

  • procedures.


Part 1 management principles rim21
Part 1Management Principles & RIM

Sample Question 11

The process of comparing the cost of an activity with the expected benefit or revenue that results from performing the activity is:

  • financial planning.

  • non-linear programming.

  • break-even point analysis

  • accountability.

  • cost-benefit analysis.


Part 1 management principles rim22
Part 1Management Principles & RIM

Sample Question 11

The process of comparing the cost of an activity with the expected benefit or revenue that results from performing the activity is:

  • financial planning.

  • non-linear programming.

  • break-even point analysis

  • accountability.

  • cost-benefit analysis.


Part 1 management principles rim23
Part 1Management Principles & RIM

Sample Question 12

A benchmark is a point of reference by which

something can be:

  • documented.

  • forecasted.

  • decided.

  • measured.

  • organized.


Part 1 management principles rim24
Part 1Management Principles & RIM

Sample Question 12

A benchmark is a point of reference by which

something can be:

  • documented.

  • forecasted.

  • decided.

  • measured.

  • organized.


Part 1 management principles rim25
Part 1Management Principles & RIM

Sample Question 13

Investment payback period is the period of time required for the return on an investment to _____ the sum of the original investment.

  • repay

  • invest

  • double

  • triple

  • ignore


Part 1 management principles rim26
Part 1Management Principles & RIM

Sample Question 13

Investment payback period is the period of time required for the return on an investment to _____ the sum of the original investment.

  • repay

  • invest

  • double

  • triple

  • ignore


Part 1 management principles rim27
Part 1Management Principles & RIM

Sample Question 14

A request for proposal (RFP) is, issued early in a _____ process, as an invitation presented for suppliers to submit a proposal on a specific commodity or service.

  • procurement

  • scheduling

  • disposal

  • budget

  • audit


Part 1 management principles rim28
Part 1Management Principles & RIM

Sample Question 14

A request for proposal (RFP) is, issued early in a _____ process, as an invitation presented for suppliers to submit a proposal on a specific commodity or service.

  • procurement

  • scheduling

  • disposal

  • budget

  • audit


Part 1 management principles rim29
Part 1Management Principles & RIM

Sample Question 15

_____ is a disciplined effort to produce fundamental decisions that shape and guide what an organization is, what it does and why it does it.

  • Workflow design

  • Strategic planning

  • Change management

  • Financial control

  • Disposal processing


Part 1 management principles rim30
Part 1Management Principles & RIM

Sample Question 15

_____ is a disciplined effort to produce fundamental decisions that shape and guide what an organization is, what it does and why it does it.

  • Workflow design

  • Strategic planning

  • Change management

  • Financial control

  • Disposal processing


Part 1 management principles rim31
Part 1Management Principles & RIM

Sample Question 16

The SWOT analysis in strategic planning matches internal organizational strengths and weaknesses with external _____ and threats.

  • opportunities

  • obligations

  • operations

  • offices

  • ownerships


Part 1 management principles rim32
Part 1Management Principles & RIM

Sample Question 16

The SWOT analysis in strategic planning matches internal organizational strengths and weaknesses with external _____ and threats.

  • opportunities

  • obligations

  • operations

  • offices

  • ownerships


Part 1 management principles rim33
Part 1Management Principles & RIM

Sample Question 17

All of the following are RIM program responsibilities, except:

  • determining how long information should be retained.

  • managing inactive records.

  • protecting vital records.

  • complying with laws and regulations.

  • marketing company products.


Part 1 management principles rim34
Part 1Management Principles & RIM

Sample Question 17

All of the following are RIM program responsibilities, except:

  • determining how long information should be retained.

  • managing inactive records.

  • protecting vital records.

  • complying with laws and regulations.

  • marketing company products.


Part 1 management principles rim35
Part 1Management Principles & RIM

Sample Question 18

The Generally Accepted Recordkeeping Principles (The Principles) were created by ARMA and include all of the following principles, except:

  • accountability.

  • protection.

  • compliance.

  • usability.

  • transparency.


Part 1 management principles rim36
Part 1Management Principles & RIM

Sample Question 18

The Generally Accepted Recordkeeping Principles (The Principles) were created by ARMA and include all of the following principles, except:

  • accountability.

  • protection.

  • compliance.

  • usability.

  • transparency.


Part 1 management principles rim37
Part 1Management Principles & RIM

Sample Question 19

The ICRM Code of Ethics was established to require that Certified Records Managers maintain high professional:

  • grades.

  • records.

  • behaviors.

  • standards.

  • programs.


Part 1 management principles rim38
Part 1Management Principles & RIM

Sample Question 19

The ICRM Code of Ethics was established to require that Certified Records Managers maintain high professional:

  • grades.

  • records.

  • behaviors.

  • standards.

  • programs.


Part 1 management principles rim39
Part 1Management Principles & RIM

Sample Question 20

The global standard for RIM is ______.

  • DOD 5015.2

  • ISO 9000

  • AS 4390

  • ISO 4220

  • ISO 15489


Part 1 management principles rim40
Part 1Management Principles & RIM

Sample Question 20

The global standard for RIM is ______.

  • DOD 5015.2

  • ISO 9000

  • AS 4390

  • ISO 4220

  • ISO 15489


Part 2 creation use
Part 2Creation & Use


Part 2 creation and use
Part 2Creation and Use

  • Creating Records and Information

  • Information Capture and Use

  • Legal Compliance

  • Risk Assessments

  • Information Security

  • Electronic Communications

  • RIM-Related Business Activities


Part 2 creation and use1
Part 2Creation and Use

Sample Question 1

A primary goal of managing records creation is to:

  • eliminate the need for paper records.

  • require that only official records are created.

  • require that only official records are kept.

  • assure policies and activities are documented accurately.

  • conduct an inventory.


Part 2 creation and use2
Part 2Creation and Use

Sample Question 1

A primary goal of managing records creation is to:

  • eliminate the need for paper records.

  • require that only official records are created.

  • require that only official records are kept.

  • assure policies and activities are documented accurately.

  • conduct an inventory.


Part 2 creation and use3
Part 2Creation and Use

Sample Question 2

_____ establishes that a record is what it purports to be and has not been tampered with or corrupted since its creation.

  • Usability

  • Transparency

  • Authenticity

  • Reliability

  • Integrity


Part 2 creation and use4
Part 2Creation and Use

Sample Question 2

_____ establishes that a record is what it purports to be and has not been tampered with or corrupted since its creation.

  • Usability

  • Transparency

  • Authenticity

  • Reliability

  • Integrity


Part 2 creation and use5
Part 2Creation and Use

Sample Question 3

Enterprise content management systems were

designed to manage ______ data.

  • structured

  • unstructured

  • reliable

  • fixed

  • database


Part 2 creation and use6
Part 2Creation and Use

Sample Question 3

Enterprise content management systems were

designed to manage ______ data.

  • structured

  • unstructured

  • reliable

  • fixed

  • database


Part 2 creation and use7
Part 2Creation and Use

Sample Question 4

Data migration may occur when hardware and/or software become:

  • usable.

  • transparent.

  • obsolete.

  • formatted.

  • magnetic.


Part 2 creation and use8
Part 2Creation and Use

Sample Question 4

Data migration may occur when hardware and/or software become:

  • usable.

  • transparent.

  • obsolete.

  • formatted.

  • magnetic.


Part 2 creation and use9
Part 2Creation and Use

Sample Question 5

A _____ classifies information into logical

categories that allow users to readily browse

through content.

  • network

  • query

  • taxonomy

  • database

  • emulator


Part 2 creation and use10
Part 2Creation and Use

Sample Question 5

A _____ classifies information into logical

categories that allow users to readily browse

through content.

  • network

  • query

  • taxonomy

  • database

  • emulator


Part 2 creation and use11
Part 2Creation and Use

Sample Question 6

Workflow applications tend to be targeted at _____ type work environments.

  • transaction

  • executive

  • marketing

  • facility

  • content


Part 2 creation and use12
Part 2Creation and Use

Sample Question 6

Workflow applications tend to be targeted at _____ type work environments.

  • transaction

  • executive

  • marketing

  • facility

  • content


Part 2 creation and use13
Part 2Creation and Use

Sample Question 7

Legislative and regulatory recordkeeping mandates require the RIM manager to work closely with the _____ department.

  • finance

  • Information technology

  • marketing

  • insurance

  • legal


Part 2 creation and use14
Part 2Creation and Use

Sample Question 7

Legislative and regulatory recordkeeping mandates require the RIM manager to work closely with the _____ department.

  • finance

  • Information technology

  • marketing

  • insurance

  • legal


Part 2 creation and use15
Part 2Creation and Use

Sample Question 8

A litigation hold requires a suspension of:

  • retention schedule development.

  • file plan implementation.

  • software conversions.

  • disposal actions.

  • data migration.


Part 2 creation and use16
Part 2Creation and Use

Sample Question 8

A litigation hold requires a suspension of:

  • retention schedule development.

  • file plan implementation.

  • software conversions.

  • disposal actions.

  • data migration.


Part 2 creation and use17
Part 2Creation and Use

Sample Question 9

Evidence _____ is the intentional or unintentional destruction of documents that may be relevant to legal proceedings.

  • tampering

  • discovery

  • spoliation

  • classification

  • infringement


Part 2 creation and use18
Part 2Creation and Use

Sample Question 9

Evidence _____ is the intentional or unintentional destruction of documents that may be relevant to legal proceedings.

  • tampering

  • discovery

  • spoliation

  • classification

  • infringement


Part 2 creation and use19
Part 2Creation and Use

Sample Question 10

Which of the following is considered a security

breach?

  • Opening an e-mail from home computer.

  • Data migration in the system life cycle.

  • Intentional spoliation.

  • Bank account numbers are sold.

  • Deletion of cookies.


Part 2 creation and use20
Part 2Creation and Use

Sample Question 10

Which of the following is considered a security

breach?

  • Opening an e-mail from home computer.

  • Data migration in the system life cycle.

  • Intentional spoliation.

  • Bank account numbers are sold.

  • Deletion of cookies.


Part 2 creation and use21
Part 2Creation and Use

Sample Question 11

_____ is a crime in which an imposter obtains key pieces of personal information in order to impersonate someone else.

  • Spoliation

  • Impersonation

  • Identity theft

  • Robbery

  • Arson


Part 2 creation and use22
Part 2Creation and Use

Sample Question 11

_____ is a crime in which an imposter obtains key pieces of personal information in order to impersonate someone else.

  • Spoliation

  • Impersonation

  • Identity theft

  • Robbery

  • Arson


Part 2 creation and use23
Part 2Creation and Use

Sample Question 12

_____is the conversion of data into a form, called a cipher text, that cannot be easily understood by unauthorized people.

  • Encryption

  • Migration

  • Consolidation

  • Automation

  • Authentication


Part 2 creation and use24
Part 2Creation and Use

Sample Question 12

_____is the conversion of data into a form, called a cipher text, that cannot be easily understood by unauthorized people.

  • Encryption

  • Migration

  • Consolidation

  • Automation

  • Authentication


Part 2 creation and use25
Part 2Creation and Use

Sample Question 13

_____ is a published global standard for information security that provides a template for development of a comprehensive program.

  • ISO15489

  • ISO 9220

  • AIIM 4783

  • ISO 17799

  • AIIM 6220


Part 2 creation and use26
Part 2Creation and Use

Sample Question 13

_____ is a published global standard for information security that provides a template for development of a comprehensive program.

  • ISO15489

  • ISO 9220

  • AIIM 4783

  • ISO 17799

  • AIIM 6220


Part 2 creation and use27
Part 2Creation and Use

Sample Question 14

In an email system, unsolicited and unwanted

messages are known as ____.

  • spam.

  • archives.

  • junk mail.

  • emulators.

  • websites.


Part 2 creation and use28
Part 2Creation and Use

Sample Question 14

In an email system, unsolicited and unwanted

messages are known as ____.

  • spam.

  • archives.

  • junk mail.

  • emulators.

  • websites.


Part 2 creation and use29
Part 2Creation and Use

Sample Question 15

A/An _____ is a private Internet network established within an organization behind a firewall for use by employees.

  • repository

  • LAN

  • extranet

  • website

  • intranet


Part 2 creation and use30
Part 2Creation and Use

Sample Question 15

A/An _____ is a private Internet network established within an organization behind a firewall for use by employees.

  • repository

  • LAN

  • extranet

  • website

  • intranet


Part 2 creation and use31
Part 2Creation and Use

Sample Question 16

Instant messages can be captured in record form on an IM server only if:

  • the RIM manager approves.

  • the messages are classified as records.

  • special software is installed.

  • e-mail is installed.

  • the content is finalized.


Part 2 creation and use32
Part 2Creation and Use

Sample Question 16

Instant messages can be captured in record form on an IM server only if:

  • the RIM manager approves.

  • the messages are classified as records.

  • special software is installed.

  • e-mail is installed.

  • the content is finalized.


Part 2 creation and use33
Part 2Creation and Use

Sample Question 17

Directives should be distributed to:

  • all employees.

  • all departments.

  • top executives first.

  • the employees who need the information.

  • everyone who requests them.


Part 2 creation and use34
Part 2Creation and Use

Sample Question 17

Directives should be distributed to:

  • all employees.

  • all departments.

  • top executives first.

  • the employees who need the information.

  • everyone who requests them.


Part 2 creation and use35
Part 2Creation and Use

Sample Question 18

Approval cycle times can be significantly reduced by using e-forms, routing via e-mail and digital____.

  • form numbers.

  • instructions.

  • form titles.

  • statements.

  • signatures.


Part 2 creation and use36
Part 2Creation and Use

Sample Question 18

Approval cycle times can be significantly reduced by using e-forms, routing via e-mail and digital____.

  • form numbers.

  • instructions.

  • form titles.

  • statements.

  • signatures.


Part 2 creation and use37
Part 2Creation and Use

Sample Question 19

To achieve more efficient postal delivery, an

organization can:

  • eliminate Saturday deliveries.

  • use e-mail.

  • pre-sort outgoing mail.

  • use third class postage.

  • use standardized mailboxes.


Part 2 creation and use38
Part 2Creation and Use

Sample Question 19

To achieve more efficient postal delivery, an

organization can:

  • eliminate Saturday deliveries.

  • use e-mail.

  • pre-sort outgoing mail.

  • use third class postage.

  • use standardized mailboxes.


Part 2 creation and use39
Part 2Creation and Use

Sample Question 20

_____ is a printing and photocopying technique that works on the basis of electrostatic charges.

  • Calligraphy

  • Microphotography

  • Xerography

  • Imaging

  • Hybrid


Part 2 creation and use40
Part 2Creation and Use

Sample Question 20

_____ is a printing and photocopying technique that works on the basis of electrostatic charges.

  • Calligraphy

  • Microphotography

  • Xerography

  • Imaging

  • Hybrid


Part 3 rim systems storage and retrieval
Part 3RIM Systems, Storage and Retrieval


Part 3 systems storage retrieval
Part 3Systems, Storage & Retrieval

  • Basic Concepts

  • Filing Systems

  • File System Design

  • Indexing and Retrieval

  • File Conversions

  • Records Storage Facilities

  • Records Center Operations

  • Commercial Records Centers


Part 3 systems storage retrieval1
Part 3Systems, Storage & Retrieval

Sample Question 1

Records that continue to be used with sufficient frequency to justify keeping them in the office of creation are _____ records.

  • stable

  • inactive

  • active

  • reference

  • business


Part 3 systems storage retrieval2
Part 3Systems, Storage & Retrieval

Sample Question 1

Records that continue to be used with sufficient frequency to justify keeping them in the office of creation are _____ records.

  • stable

  • inactive

  • active

  • reference

  • business


Part 3 systems storage retrieval3
Part 3Systems, Storage & Retrieval

Sample Question 2

A technique to provide automated access to data from media that must be mounted before being read is _____ storage.

  • offline

  • centralized

  • decentralized

  • active

  • nearline


Part 3 systems storage retrieval4
Part 3Systems, Storage & Retrieval

Sample Question 2

A technique to provide automated access to data from media that must be mounted before being read is _____ storage.

  • offline

  • centralized

  • decentralized

  • active

  • nearline


Part 3 systems storage retrieval5
Part 3Systems, Storage & Retrieval

Sample Question 3

A patient’s medical record is an example of a _____ file.

  • reference

  • convenience

  • history

  • case

  • correspondence


Part 3 systems storage retrieval6
Part 3Systems, Storage & Retrieval

Sample Question 3

A patient’s medical record is an example of a _____ file.

  • reference

  • convenience

  • history

  • case

  • correspondence


Part 3 systems storage retrieval7
Part 3Systems, Storage & Retrieval

Sample Question 4

The _____ used to store computer data could be in the form of disk or tape.

  • media

  • folder

  • network

  • botnet

  • container


Part 3 systems storage retrieval8
Part 3Systems, Storage & Retrieval

Sample Question 4

The _____ used to store computer data could be in the form of disk or tape.

  • media

  • folder

  • network

  • botnet

  • container


Part 3 systems storage retrieval9
Part 3Systems, Storage & Retrieval

Sample Question 5

_____ filing was developed for large name files where surnames may sound alike but have spelling variations.

  • Alphabetic

  • Geographic

  • Hierarchical

  • Chronologic

  • Phonetic


Part 3 systems storage retrieval10
Part 3Systems, Storage & Retrieval

Sample Question 5

_____ filing was developed for large name files where surnames may sound alike but have spelling variations.

  • Alphabetic

  • Geographic

  • Hierarchical

  • Chronologic

  • Phonetic


Part 3 systems storage retrieval11
Part 3Systems, Storage & Retrieval

Sample Question 6

Microfiche and microfilm jackets are considered _____ media.

  • electronic

  • physical

  • unitized

  • direct

  • roll


Part 3 systems storage retrieval12
Part 3Systems, Storage & Retrieval

Sample Question 6

Microfiche and microfilm jackets are considered _____ media.

  • electronic

  • physical

  • unitized

  • direct

  • roll


Part 3 systems storage retrieval13
Part 3Systems, Storage & Retrieval

Sample Question 7

For permanent storage of microfilm, boxes must be chemically stable and free of:

  • ink.

  • coloring.

  • labels.

  • acid.

  • redox.


Part 3 systems storage retrieval14
Part 3Systems, Storage & Retrieval

Sample Question 7

For permanent storage of microfilm, boxes must be chemically stable and free of:

  • ink.

  • coloring.

  • labels.

  • acid.

  • redox.


Part 3 systems storage retrieval15
Part 3Systems, Storage & Retrieval

Sample Question 8

Which of the following is an advantage of centralized file rooms?

  • Users are located close to the records.

  • There are no misfiles.

  • Duplication is minimized.

  • Employees will not keep personal records.

  • Records are always color-coded.


Part 3 systems storage retrieval16
Part 3Systems, Storage & Retrieval

Sample Question 8

Which of the following is an advantage of centralized file rooms?

  • Users are located close to the records.

  • There are no misfiles.

  • Duplication is minimized.

  • Employees will not keep personal records.

  • Records are always color-coded.


Part 3 systems storage retrieval17
Part 3Systems, Storage & Retrieval

Sample Question 9

_____ filing is considered an indirect access system.

  • Alphabetic

  • Subject

  • Chronologic

  • Numeric

  • Geographic


Part 3 systems storage retrieval18
Part 3Systems, Storage & Retrieval

Sample Question 9

_____ filing is considered an indirect access system.

  • Alphabetic

  • Subject

  • Chronologic

  • Numeric

  • Geographic


Part 3 systems storage retrieval19
Part 3Systems, Storage & Retrieval

Sample Question 10

When considering converting a manual paper filing system to a digital imaging system, _____ could be a deciding factor.

  • network traffic

  • color-coding

  • folder size

  • document size

  • reference activity


Part 3 systems storage retrieval20
Part 3Systems, Storage & Retrieval

Sample Question 10

When considering converting a manual paper filing system to a digital imaging system, _____ could be a deciding factor.

  • network traffic

  • color-coding

  • folder size

  • document size

  • reference activity


Part 3 systems storage retrieval21
Part 3Systems, Storage & Retrieval

Sample Question 11

A methodology to evaluate different methods or strategies by estimating the ratio of all expenses to benefits is a:

  • strategic business plan.

  • SWOT analysis.

  • conversion.

  • cost-benefit analysis.

  • data migration.


Part 3 systems storage retrieval22
Part 3Systems, Storage & Retrieval

Sample Question 11

A methodology to evaluate different methods or strategies by estimating the ratio of all expenses to benefits is a:

  • strategic business plan.

  • SWOT analysis.

  • conversion.

  • cost-benefit analysis.

  • data migration.


Part 3 systems storage retrieval23
Part 3Systems, Storage & Retrieval

Sample Question 12

_____ is a backfile conversion method where records are only digitized when needed.

  • Day forward

  • Reference scanning

  • Scan-on-demand

  • Complete digitization

  • Service digitization


Part 3 systems storage retrieval24
Part 3Systems, Storage & Retrieval

Sample Question 12

_____ is a backfile conversion method where records are only digitized when needed.

  • Day forward

  • Reference scanning

  • Scan-on-demand

  • Complete digitization

  • Service digitization


Part 3 systems storage retrieval25
Part 3Systems, Storage & Retrieval

Sample Question 13

Mobile shelving systems increase storage density by drastically reducing _____ space.

  • shelf

  • folder

  • reference

  • cabinet

  • aisle


Part 3 systems storage retrieval26
Part 3Systems, Storage & Retrieval

Sample Question 13

Mobile shelving systems increase storage density by drastically reducing _____ space.

  • shelf

  • folder

  • reference

  • cabinet

  • aisle


Part 3 systems storage retrieval27
Part 3Systems, Storage & Retrieval

Sample Question 14

A _____ is a sealed room-size storage enclosure incorporated into a structure.

  • safe

  • file room

  • vault

  • records center

  • shelter


Part 3 systems storage retrieval28
Part 3Systems, Storage & Retrieval

Sample Question 14

A _____ is a sealed room-size storage enclosure incorporated into a structure.

  • safe

  • file room

  • vault

  • records center

  • shelter


Part 3 systems storage retrieval29
Part 3Systems, Storage & Retrieval

Sample Question 15

_____ folders hang from rails built into or installed into file drawers.

  • Side-tab

  • Color-coded

  • Accordion

  • Manila

  • Suspended


Part 3 systems storage retrieval30
Part 3Systems, Storage & Retrieval

Sample Question 15

_____ folders hang from rails built into or installed into file drawers.

  • Side-tab

  • Color-coded

  • Accordion

  • Manila

  • Suspended


Part 3 systems storage retrieval31
Part 3Systems, Storage & Retrieval

Sample Question 16

A records center is a specially designed, warehouse-type facility that provides high-density storage for records that are:

  • never used.

  • retrieved frequently.

  • used infrequently.

  • permanent.

  • vital.


Part 3 systems storage retrieval32
Part 3Systems, Storage & Retrieval

Sample Question 16

A records center is a specially designed, warehouse-type facility that provides high-density storage for records that are:

  • never used.

  • retrieved frequently.

  • used infrequently.

  • permanent.

  • vital.


Part 3 systems storage retrieval33
Part 3Systems, Storage & Retrieval

Sample Question 17

Most records centers provide a _____ area where records may be examined by authorized persons.

  • disposal

  • staging

  • vault

  • reference

  • stack


Part 3 systems storage retrieval34
Part 3Systems, Storage & Retrieval

Sample Question 17

Most records centers provide a _____ area where records may be examined by authorized persons.

  • disposal

  • staging

  • vault

  • reference

  • stack


Part 3 systems storage retrieval35
Part 3Systems, Storage & Retrieval

Sample Question 18

Most records centers use _____ shelving or pallet rack units to store containers.

  • steel

  • plastic

  • wooden

  • mobile

  • lateral


Part 3 systems storage retrieval36
Part 3Systems, Storage & Retrieval

Sample Question 18

Most records centers use _____ shelving or pallet rack units to store containers.

  • steel

  • plastic

  • wooden

  • mobile

  • lateral


Part 3 systems storage retrieval37
Part 3Systems, Storage & Retrieval

Sample Question 19

A new document or file placed within an existing stored container of records is a/an:

  • refile.

  • backfile.

  • interfile.

  • chron file.

  • reading file.


Part 3 systems storage retrieval38
Part 3Systems, Storage & Retrieval

Sample Question 19

A new document or file placed within an existing stored container of records is a/an:

  • refile.

  • backfile.

  • interfile.

  • chron file.

  • reading file.


Part 3 systems storage retrieval39
Part 3Systems, Storage & Retrieval

Sample Question 20

Storage termination costs in a commercial records center are also referred to as _____ fees:

  • filing

  • destruction

  • exit

  • delivery

  • contract


Part 3 systems storage retrieval40
Part 3Systems, Storage & Retrieval

Sample Question 20

Storage termination costs in a commercial records center are also referred to as _____ fees:

  • filing

  • destruction

  • exit

  • delivery

  • contract


Part 4 records appraisal retention protection and disposition
Part 4Records Appraisal, Retention, Protection and Disposition


Part 4 appraisal retention protection disposition
Part 4Appraisal, Retention, Protection & Disposition

  • Records Inventory

  • Records Appraisal

  • Retention Schedule Creation

  • Schedule Implementation

  • Schedule Administration

  • Vital Records Program

  • Business Continuity

  • Archives


Part 4 appraisal retention protection disposition1
Part 4Appraisal, Retention, Protection & Disposition

Sample Question 1

A records _____ is a group of logically related

records that support a specific business or

administrative operation.

  • inventory

  • retention schedule

  • series

  • center

  • assessment


Part 4 appraisal retention protection disposition2
Part 4Appraisal, Retention, Protection & Disposition

Sample Question 1

A records _____ is a group of logically related

records that support a specific business or

administrative operation.

  • inventory

  • retention schedule

  • series

  • center

  • assessment


Part 4 appraisal retention protection disposition3
Part 4Appraisal, Retention, Protection & Disposition

Sample Question 2

The records _____ is a process of surveying the

records in an office, typically at the series level.

  • inventory

  • analysis

  • appraisal

  • classification

  • recovery


Part 4 appraisal retention protection disposition4
Part 4Appraisal, Retention, Protection & Disposition

Sample Question 2

The records _____ is a process of surveying the

records in an office, typically at the series level.

  • inventory

  • analysis

  • appraisal

  • classification

  • recovery


Part 4 appraisal retention protection disposition5
Part 4Appraisal, Retention, Protection & Disposition

Sample Question 3

The _____ should be the principal contact for all records inventory activity within their respective office areas.

  • finance auditor

  • corporate lawyers

  • CIO

  • archivist

  • departmental coordinator


Part 4 appraisal retention protection disposition6
Part 4Appraisal, Retention, Protection & Disposition

Sample Question 3

The _____ should be the principal contact for all records inventory activity within their respective office areas.

  • finance auditor

  • corporate lawyers

  • CIO

  • archivist

  • departmental coordinator


Part 4 appraisal retention protection disposition7
Part 4Appraisal, Retention, Protection & Disposition

Sample Question 4

Legal retention criteria may be defined by _____ that mandate retention periods of records for a specific period of time.

  • judges

  • attorneys

  • laws

  • criteria

  • archivists


Part 4 appraisal retention protection disposition8
Part 4Appraisal, Retention, Protection & Disposition

Sample Question 4

Legal retention criteria may be defined by _____ that mandate retention periods of records for a specific period of time.

  • judges

  • attorneys

  • laws

  • criteria

  • archivists


Part 4 appraisal retention protection disposition9
Part 4Appraisal, Retention, Protection & Disposition

Sample Question 5

A/an _____ retention schedule specifies retention periods for designated records series, regardless of the program units where the records are maintained.

  • departmental

  • approved

  • committee

  • legal

  • general


Part 4 appraisal retention protection disposition10
Part 4Appraisal, Retention, Protection & Disposition

Sample Question 5

A/an _____ retention schedule specifies retention periods for designated records series, regardless of the program units where the records are maintained.

  • departmental

  • approved

  • committee

  • legal

  • general


Part 4 appraisal retention protection disposition11
Part 4Appraisal, Retention, Protection & Disposition

Sample Question 6

Typical reviewers and approvals of the new retention schedule may include the legal department, chief financial officer and a/an:

  • safety officer.

  • archivist.

  • CEO.

  • CIO.

  • marketing director.


Part 4 appraisal retention protection disposition12
Part 4Appraisal, Retention, Protection & Disposition

Sample Question 6

Typical reviewers and approvals of the new retention schedule may include the legal department, chief financial officer and a/an:

  • safety officer.

  • archivist.

  • CEO.

  • CIO.

  • marketing director.


Part 4 appraisal retention protection disposition13
Part 4Appraisal, Retention, Protection & Disposition

Sample Question 7

A certificate of _____ documents the disposal of specific records in conformity with an approved retention schedule.

  • evidence

  • authenticity

  • transfer

  • inventory

  • destruction


Part 4 appraisal retention protection disposition14
Part 4Appraisal, Retention, Protection & Disposition

Sample Question 7

A certificate of _____ documents the disposal of specific records in conformity with an approved retention schedule.

  • evidence

  • authenticity

  • transfer

  • inventory

  • destruction


Part 4 appraisal retention protection disposition15
Part 4Appraisal, Retention, Protection & Disposition

Sample Question 8

A hold order is a communication directing the halt of scheduled _____ of any records subject to potentially relevant litigation or audit.

  • retention

  • destruction

  • migration

  • conversion

  • transfer


Part 4 appraisal retention protection disposition16
Part 4Appraisal, Retention, Protection & Disposition

Sample Question 8

A hold order is a communication directing the halt of scheduled _____ of any records subject to potentially relevant litigation or audit.

  • retention

  • destruction

  • migration

  • conversion

  • transfer


Part 4 appraisal retention protection disposition17
Part 4Appraisal, Retention, Protection & Disposition

Sample Question 9

Vital records are _____ information.

  • important

  • useless

  • mission-critical

  • permanent

  • evidential


Part 4 appraisal retention protection disposition18
Part 4Appraisal, Retention, Protection & Disposition

Sample Question 9

Vital records are _____ information.

  • important

  • useless

  • mission-critical

  • permanent

  • evidential


Part 4 appraisal retention protection disposition19
Part 4Appraisal, Retention, Protection & Disposition

Sample Question 10

A risk analysis is also referred to as a risk:

  • statement.

  • schedule.

  • measure.

  • assessment.

  • determination.


Part 4 appraisal retention protection disposition20
Part 4Appraisal, Retention, Protection & Disposition

Sample Question 10

A risk analysis is also referred to as a risk:

  • statement.

  • schedule.

  • measure.

  • assessment.

  • determination.


Part 4 appraisal retention protection disposition21
Part 4Appraisal, Retention, Protection & Disposition

Sample Question 11

Dispersal of electronic records often includes

application and system _____ necessary to access the records.

  • documentation

  • tapes

  • software

  • stamps

  • drives


Part 4 appraisal retention protection disposition22
Part 4Appraisal, Retention, Protection & Disposition

Sample Question 11

Dispersal of electronic records often includes

application and system _____ necessary to access the records.

  • documentation

  • tapes

  • software

  • stamps

  • drives


Part 4 appraisal retention protection disposition23
Part 4Appraisal, Retention, Protection & Disposition

Sample Question 12

A vital records master plan will list the record title, the responsible department and the method of:

  • destruction.

  • filing.

  • storage.

  • protection.

  • delivery.


Part 4 appraisal retention protection disposition24
Part 4Appraisal, Retention, Protection & Disposition

Sample Question 12

A vital records master plan will list the record title, the responsible department and the method of:

  • destruction.

  • filing.

  • storage.

  • protection.

  • delivery.


Part 4 appraisal retention protection disposition25
Part 4Appraisal, Retention, Protection & Disposition

Sample Question 13

In the testing phase of the business continuity plan, simulated scenarios of _____ are executed.

  • disasters

  • protection

  • audits

  • discovery

  • conversions


Part 4 appraisal retention protection disposition26
Part 4Appraisal, Retention, Protection & Disposition

Sample Question 13

In the testing phase of the business continuity plan, simulated scenarios of _____ are executed.

  • disasters

  • protection

  • audits

  • discovery

  • conversions


Part 4 appraisal retention protection disposition27
Part 4Appraisal, Retention, Protection & Disposition

Sample Question 14

Disaster recovery planning includes procedures to recover from and _____ the impact of an unexpected interruption of operations.

  • observe

  • multiply

  • stage

  • soften

  • mitigate


Part 4 appraisal retention protection disposition28
Part 4Appraisal, Retention, Protection & Disposition

Sample Question 14

Disaster recovery planning includes procedures to recover from and _____ the impact of an unexpected interruption of operations.

  • observe

  • multiply

  • stage

  • soften

  • mitigate


Part 4 appraisal retention protection disposition29
Part 4Appraisal, Retention, Protection & Disposition

Sample Question 15

Preservation _____is/are information about an

object used to protect the object from harm,

deterioration or destruction.

  • techniques

  • indexes

  • values

  • metadata

  • entries


Part 4 appraisal retention protection disposition30
Part 4Appraisal, Retention, Protection & Disposition

Sample Question 15

Preservation _____is/are information about an

object used to protect the object from harm,

deterioration or destruction.

  • techniques

  • indexes

  • values

  • metadata

  • entries


Part 4 appraisal retention protection disposition31
Part 4Appraisal, Retention, Protection & Disposition

Sample Question 16

Evidential value is the quality of records that provides information about the _____, functions, and activities of the creator.

  • age

  • charter

  • origin

  • name

  • research


Part 4 appraisal retention protection disposition32
Part 4Appraisal, Retention, Protection & Disposition

Sample Question 16

Evidential value is the quality of records that provides information about the _____, functions, and activities of the creator.

  • age

  • charter

  • origin

  • name

  • research


Part 4 appraisal retention protection disposition33
Part 4Appraisal, Retention, Protection & Disposition

Sample Question 17

A _____ is a tool that facilitates discovery of information within a collection of archival records.

  • newsletter

  • master retention schedule

  • roster

  • finding aid

  • certificate of destruction


Part 4 appraisal retention protection disposition34
Part 4Appraisal, Retention, Protection & Disposition

Sample Question 17

A _____ is a tool that facilitates discovery of information within a collection of archival records.

  • newsletter

  • master retention schedule

  • roster

  • finding aid

  • certificate of destruction


Part 4 appraisal retention protection disposition35
Part 4Appraisal, Retention, Protection & Disposition

Sample Question 18

All of the following are considered to be preservation methods and techniques, except:

  • emulation.

  • microfilming.

  • conversion.

  • encapsulation.

  • honeycombing.


Part 4 appraisal retention protection disposition36
Part 4Appraisal, Retention, Protection & Disposition

Sample Question 18

All of the following are considered to be preservation methods and techniques, except:

  • emulation.

  • microfilming.

  • conversion.

  • encapsulation.

  • honeycombing.


Part 4 appraisal retention protection disposition37
Part 4Appraisal, Retention, Protection & Disposition

Sample Question 19

A manuscript repository is an institution that collects historically valuable records of:

  • local or state governments.

  • federal governments.

  • united nations.

  • individuals or families.

  • private corporations.


Part 4 appraisal retention protection disposition38
Part 4Appraisal, Retention, Protection & Disposition

Sample Question 19

A manuscript repository is an institution that collects historically valuable records of:

  • local or state governments.

  • federal governments.

  • united nations.

  • individuals or families.

  • private corporations.


Part 4 appraisal retention protection disposition39
Part 4Appraisal, Retention, Protection & Disposition

Sample Question 20

The purpose of _____ is to preserve the original software environment in which digital data of long-term value were created.

  • migration

  • emulsion

  • emulation

  • digitization

  • conversion


Part 4 appraisal retention protection disposition40
Part 4Appraisal, Retention, Protection & Disposition

Sample Question 20

The purpose of _____ is to preserve the original software environment in which digital data of long-term value were created.

  • migration

  • emulsion

  • emulation

  • digitization

  • conversion


Part 5 technology equipment and supplies
Part 5Technology, Equipment and Supplies


Part 5 technology equipment and supplies1
Part 5Technology, Equipment and Supplies

  • System Lifecycle

  • Architecture and Infrastructure

  • Lifecycle Management

  • Imaging Technology

  • Program, Software and Applications


Part 5 technology equipment and supplies2
Part 5Technology, Equipment and Supplies

Sample Question 1

The _____ phase of the system development life cycle verifies that the system works and meets all of the business requirements.

  • development

  • planning

  • analysis

  • implementation

  • testing


Part 5 technology equipment and supplies3
Part 5Technology, Equipment and Supplies

Sample Question 1

The _____ phase of the system development life cycle verifies that the system works and meets all of the business requirements.

  • development

  • planning

  • analysis

  • implementation

  • testing


Part 5 technology equipment and supplies4
Part 5Technology, Equipment and Supplies

Sample Question 2

A _____ plan is a step-by-step guideline defining how the organization will recover from a disaster or extended disruption of its business.

  • workflow

  • business process

  • systems lifecycle development

  • business continuity

  • strategic


Part 5 technology equipment and supplies5
Part 5Technology, Equipment and Supplies

Sample Question 2

A _____ plan is a step-by-step guideline defining how the organization will recover from a disaster or extended disruption of its business.

  • workflow

  • business process

  • systems lifecycle development

  • business continuity

  • strategic


Part 5 technology equipment and supplies6
Part 5Technology, Equipment and Supplies

Sample Question 3

The central processing unit (CPU) is the actual

hardware that interprets and executes _____

instructions.

  • software

  • communications

  • recordkeeping

  • web

  • retention


Part 5 technology equipment and supplies7
Part 5Technology, Equipment and Supplies

Sample Question 3

The central processing unit (CPU) is the actual

hardware that interprets and executes _____

instructions.

  • software

  • communications

  • recordkeeping

  • web

  • retention


Part 5 technology equipment and supplies8
Part 5Technology, Equipment and Supplies

Sample Question 4

A _____ computer is a small, portable, fully functional, battery-powered computer.

  • desktop

  • calculator

  • mainframe

  • notebook

  • docking


Part 5 technology equipment and supplies9
Part 5Technology, Equipment and Supplies

Sample Question 4

A _____ computer is a small, portable, fully functional, battery-powered computer.

  • desktop

  • calculator

  • mainframe

  • notebook

  • docking


Part 5 technology equipment and supplies10
Part 5Technology, Equipment and Supplies

Sample Question 5

_____ are tiny files hidden inside an internet browser that can disclose to others what PC-users are doing on their computers.

  • Datamarts

  • Spam

  • Cookies

  • Portals

  • Blackberries


Part 5 technology equipment and supplies11
Part 5Technology, Equipment and Supplies

Sample Question 5

_____ are tiny files hidden inside an internet browser that can disclose to others what PC-users are doing on their computers.

  • Datamarts

  • Spam

  • Cookies

  • Portals

  • Blackberries


Part 5 technology equipment and supplies12
Part 5Technology, Equipment and Supplies

Sample Question 6

A/An _____ is an organized collection of information accessed according to the use of logical structure information.

  • index

  • database

  • system

  • portal

  • dictionary


Part 5 technology equipment and supplies13
Part 5Technology, Equipment and Supplies

Sample Question 6

A/An _____ is an organized collection of information accessed according to the use of logical structure information.

  • index

  • database

  • system

  • portal

  • dictionary


Part 5 technology equipment and supplies14
Part 5Technology, Equipment and Supplies

Sample Question 7

The original application and format used to create an electronic record is its _____ format.

  • native

  • proprietary

  • mirror

  • official

  • online


Part 5 technology equipment and supplies15
Part 5Technology, Equipment and Supplies

Sample Question 7

The original application and format used to create an electronic record is its _____ format.

  • native

  • proprietary

  • mirror

  • official

  • online


Part 5 technology equipment and supplies16
Part 5Technology, Equipment and Supplies

Sample Question 8

A process performed by special computer software for scrambling plain text and other digital information is:

  • emulation.

  • migration.

  • encryption.

  • preservation.

  • mirroring.


Part 5 technology equipment and supplies17
Part 5Technology, Equipment and Supplies

Sample Question 8

A process performed by special computer software for scrambling plain text and other digital information is:

  • emulation.

  • migration.

  • encryption.

  • preservation.

  • mirroring.


Part 5 technology equipment and supplies18
Part 5Technology, Equipment and Supplies

Sample Question 9

_____ classify information into logical categories that allow users to readily browse through content.

  • Repositories

  • Purges

  • Taxonomies

  • Platforms

  • Databases


Part 5 technology equipment and supplies19
Part 5Technology, Equipment and Supplies

Sample Question 9

_____ classify information into logical categories that allow users to readily browse through content.

  • Repositories

  • Purges

  • Taxonomies

  • Platforms

  • Databases


Part 5 technology equipment and supplies20
Part 5Technology, Equipment and Supplies

Sample Question 10

_____ retrieval is the ability of a recordkeeping system to consistently deliver to its users exactly the information they request.

  • Marginal

  • Relevant

  • Search

  • Precise

  • Qualitative


Part 5 technology equipment and supplies21
Part 5Technology, Equipment and Supplies

Sample Question 10

_____ retrieval is the ability of a recordkeeping system to consistently deliver to its users exactly the information they request.

  • Marginal

  • Relevant

  • Search

  • Precise

  • Qualitative


Part 5 technology equipment and supplies22
Part 5Technology, Equipment and Supplies

Sample Question 11

A software program that runs on a new computer and allows it to operate like an old computer is a/an:

  • intranet.

  • spreadsheet.

  • taxonomy.

  • database.

  • emulator.


Part 5 technology equipment and supplies23
Part 5Technology, Equipment and Supplies

Sample Question 11

A software program that runs on a new computer and allows it to operate like an old computer is a/an:

  • intranet.

  • spreadsheet.

  • taxonomy.

  • database.

  • emulator.


Part 5 technology equipment and supplies24
Part 5Technology, Equipment and Supplies

Sample Question 12

All of the following are records destruction methods, except:

  • incineration.

  • shredding.

  • maceration.

  • pulverization.

  • redacting.


Part 5 technology equipment and supplies25
Part 5Technology, Equipment and Supplies

Sample Question 12

All of the following are records destruction methods, except:

  • incineration.

  • shredding.

  • maceration.

  • pulverization.

  • redacting.


Part 5 technology equipment and supplies26
Part 5Technology, Equipment and Supplies

Sample Question 13

_____ measures the ability of microfilm equipment and photographic materials to render fine detail within an image.

  • Reduction

  • Redaction

  • Resolution

  • Magnification

  • Archiving


Part 5 technology equipment and supplies27
Part 5Technology, Equipment and Supplies

Sample Question 13

_____ measures the ability of microfilm equipment and photographic materials to render fine detail within an image.

  • Reduction

  • Redaction

  • Resolution

  • Magnification

  • Archiving


Part 5 technology equipment and supplies28
Part 5Technology, Equipment and Supplies

Sample Question 14

All of the following are benefits of implementing an imaging system, except:

  • convenient remote access.

  • elimination of indexing activity.

  • reduced photocopying.

  • version control.

  • improved productivity.


Part 5 technology equipment and supplies29
Part 5Technology, Equipment and Supplies

Sample Question 14

All of the following are benefits of implementing an imaging system, except:

  • convenient remote access.

  • elimination of indexing activity.

  • reduced photocopying.

  • version control.

  • improved productivity.


Part 5 technology equipment and supplies30
Part 5Technology, Equipment and Supplies

Sample Question 15

_____ means that information has not been altered.

  • Security

  • Availability

  • Accountability

  • Integrity

  • Confidentiality


Part 5 technology equipment and supplies31
Part 5Technology, Equipment and Supplies

Sample Question 15

_____ means that information has not been altered.

  • Security

  • Availability

  • Accountability

  • Integrity

  • Confidentiality


Part 5 technology equipment and supplies32
Part 5Technology, Equipment and Supplies

Sample Question 16

The _____ component of a decision support system performs the function of storing and maintaining the information you want to use.

  • user interface

  • organizational

  • external

  • model management

  • data management


Part 5 technology equipment and supplies33
Part 5Technology, Equipment and Supplies

Sample Question 16

The _____ component of a decision support system performs the function of storing and maintaining the information you want to use.

  • user interface

  • organizational

  • external

  • model management

  • data management


Part 5 technology equipment and supplies34
Part 5Technology, Equipment and Supplies

Sample Question 17

Enterprise content management refers to the

technologies, tools and methods used to create, capture, process, store and preserve _____content.

  • structured

  • unstructured

  • procedure

  • structured

  • financial


Part 5 technology equipment and supplies35
Part 5Technology, Equipment and Supplies

Sample Question 17

Enterprise content management refers to the

technologies, tools and methods used to create, capture, process, store and preserve _____content.

  • structured

  • unstructured

  • procedure

  • structured

  • financial


Part 5 technology equipment and supplies36
Part 5Technology, Equipment and Supplies

Sample Question 18

A _____ defines all the steps or business rules, from beginning to end, required for a business process.

  • wiki

  • website

  • workflow

  • system

  • database


Part 5 technology equipment and supplies37
Part 5Technology, Equipment and Supplies

Sample Question 18

A _____ defines all the steps or business rules, from beginning to end, required for a business process.

  • wiki

  • website

  • workflow

  • system

  • database


Part 5 technology equipment and supplies38
Part 5Technology, Equipment and Supplies

Sample Question 19

_____ allows users to communicate in real time between computers without a record of the conversation.

  • E-mail

  • Snailmail

  • Voice mail

  • Instant messaging

  • Spam


Part 5 technology equipment and supplies39
Part 5Technology, Equipment and Supplies

Sample Question 19

_____ allows users to communicate in real time between computers without a record of the conversation.

  • E-mail

  • Snailmail

  • Voice mail

  • Instant messaging

  • Spam


Part 5 technology equipment and supplies40
Part 5Technology, Equipment and Supplies

Sample Question 20

A _____ is a Web site in the form of a journal in which you post entries in chronological order and often allow viewers to add comments.

  • wiki

  • portal

  • podcast

  • broadcast

  • blog


Part 5 technology equipment and supplies41
Part 5Technology, Equipment and Supplies

Sample Question 20

A _____ is a Web site in the form of a journal in which you post entries in chronological order and often allow viewers to add comments.

  • wiki

  • portal

  • podcast

  • broadcast

  • blog