Your Connection to the World. Aastra Telecom & Pre-sales Technical Training and Basic Installation Overview Steven Grinsztein Manager, Sales Engineering 978-262-3262 email@example.com www.aastratelecom.com
Agenda Pages Topic 03 – 07 Aastra Company Overview 08 – 19 Aastra’s Enterprise Telephone Solutions 20 – 22 Aastra IP Software 23 – 85 Basic Installation Overview • What’s in the box? • Resources • Hardware Setup • Methodology for setting up the phone • Setting up a line and feature buttons 86 – 90 Additional Options and Features 91 – 95 Enterprise IP Support Process
Aastra Technologies Limited • Aastra Technologies Limited, with its Headquarters in the Canadian city of Concord, Ontario, is a worldwide leading manufacturer of telecommunications systems Aastra Ticker: AAH.TO Toronto Stock Exchange
History 1983 1992 1996 1996-1999 2000-2006 • Technology consulting – aerospace and defense industries • Entry into the telecommunications market – consumer products • IPO on the Toronto Stock Exchange (TSX: AAH ) • Natural growth in sales (from € 3 million to € 60 million) • Growth through acquisitions
Worldwide Acquisitions and Growth; Parts of Nortel Networks, network solutions Nortel, Centrex and ISDN terminals; Aastra Telecom EADS Telecom, Telecom Systems Division Other European PBX assets Ericsson – MD 110 2000 – 2008 Aastra corporate growth
Aastra Pre Sales Support The objective of this presentation today is to educate AT&T on the capabilities of Aastra’s Enterprise IP family of phones. Our goal is to enable AT&T to properly communicate to your customers the capabilities and operation of our solutions. • By attending this class, you will be notified about future technical enhancements and improvements to Aastra’s IP products. • Email: IPtraining@aastra.com to ensure that you are in the database and registered for future consideration. • Pre Sales questions for Aastra • firstname.lastname@example.org • Other courses • Maintenance and Troubleshooting • Sales Training • Competitive Selling • Legacy Aastra Training: http://product-training.aastra.com/ (English)
8004 8009 9216 9316CW 9417CW M5316 M5216 M6320 M5008 M5208 PT470 9110 9116 9120 PT480e Telecom: committed to AT&T’s Centrex network Carrier grade, Dependable, High Quality Devices Analog telephones Digital Centrex DMS 100 Training and Overview Material: http://product-training.aastra.com/
57i CT 57i Aastra 5i Series Security Enhanced security support including HTTPS, SRTP, and TLS Applications Enhanced XML support with higher resolution graphical display and soft white backlighting. Functionalities Flexibility Greater programmable keys, expansion modules support Design New looks, uncompromised quality, same hardware & software architecture $$$$
Aastra 57i IP Phone • Largest Aastra Phone display • 12 softkeys • 6 static programmable up to 10 functions • 6 context sensitive programmable up to 20 functions • Graphical LCD screen • 144 x 128 pixels • White LED backlight • Full-duplex speakerphone • Dual 10/100 switched Ethernet ports • PoE or AC adapter (included) • Headset support (modular connector) • Up to 9 lines support • Integrated XML browser • Supports G.711u/a & G.729 codecs • No wireless option
Aastra 57i Physical Attributes Message Waiting Lamp Navigational keys 6 static softkeys keys with LEDs HAC Handset Large 11 lines backlit LCD screen 6 dynamic context-sensitive softkeys Full duplex Speakerphone 4 Call appearances lines Goodbye Options Speakerphone / headset toggle Hold Redial Mute Volume Control • Modular headset connector • Dual 10/100 switched Ethernet ports • Power over Ethernet (PoE – 802.3af) • AC adapter (included) • Supports desk (4 positions) or wall installation
Aastra 57i CT • Cordless mobility (CT) • Radio transceiver and antennae integrated in phone • WDCT 2.4 GHz ISM band compliant & license free • WDCT link from handset to desktop phone; SIP from desktop phone outward over IP • 300,000 sq. ft. coverage area • Cordless handsets support: • Intercom • Headset • Vibrating Alert • Backlit keypad and LCD • 15 programmable function keys • Supports two simultaneous calls • One on base, one on cordless handset • Environmental and capacity planning • Typical cubicle set up is limited to 15-20 cubicles, with 6/8 CT phones active at any one time • Executive phone with cordless mobility • Same features as 57i • No wireless infrastructure required Up to 4 handsets per base Only one talk path between CT and Base IP telephone at one time.
Aastra 57i CT Physical Attributes Talk/Hold Message Waiting Lamp Large 5 lines backlit LCD screen 2 dynamic context-sensitive softkeys Function key with up to 15 programmable features Mute Goodbye Menu Redial • Base specification similar to 57i – • Built-in antenna and transceiver • AC adapter (included) • 2.5 mm headset connector • Charging Cradle • AC adapter (included) • Belt Clip • Vibrating alert
5i Series Expansion Modules • Scalable to 3 expansion modules per phone • Power: direct from phone • No external power adapter required • Programmable features • Line, speed dial, BLF, BLA, SCA, DND • Up to 50 BLF per phone • 560M expansion module • 60-keys with LED (3 pages of 20) • Self-labeling LCD backlit display • Supported on 57i, 57i CT
Aastra 57i CT withLCD Expansion Module (560M) 20 Buttons per page Buttons can be: Features, Lines, BLF, and/or Shared Call Appearances Page 1, 2 and 3
57i CT 57i Summary 57i & 57iCT Telephones
Marketing resources Individual “Phone sales sheet” Product line matrix http://www.aastratelecom.com/att
AT&T - IP Portfolio • 5i telephone color: Charcoal • CT color: Silver
Your Connection to the World. Aastra IP Phone Software
Capabilities List • Aastra supported Sylantro SIP-B Feature List • See the SylantroSIPB-AastraConfigGuide.pdf for more details • Current Sylantro firmware on the at&t platform is version 184.108.40.206
Future Software Enhancements Current at&t supported Aastra IP phone Firmware release is 2.4.1
Your Connection to the World. Basic Installation Overview What’s in the box?
Included In Box Items 57i • IP Phone • Handset • Ethernet Cable • Handset Cord • Wall Mount Template • Screws/Anchors for Mounting • Telephone Desk Legs • A/C Power Adapter • Installation Guide
Included In Box Items 57i CT • IP Phone • Handset • Ethernet Cable • Handset Cord • Wall Mount Template • Screws/Anchors for Mounting • Telephone Desk Legs • A/C Power Adapter • Installation Guide • 57i CT handset • CT charging cradle • CT A/C Power Adapter • CT Battery • CT Belt Clip
Included in box items if Cordless Telephone (CT) purchased separately • Cordless Telephone • Charging Cradle for Handset • Power Adapter • Belt Clip • Battery
Included In Box Items 560M • 560M Expansion Module with attached cord • Foot stand • Phone mounting and wall mounting screws
Optional Accessories • PoE Injector • Additional Ethernet Cable • A/C Power Adapter
Your Connection to the World. Resources www.aastratelecom.com/att
Reference material • Product Sell Sheet • Sell sheet per phone • General overview, product specifications, etc. • Installation Guide • Installation guide per phone • Basic “set up” methodology • User Guide • User guide per phone • How to use the phone • Has references to other call control platforms • Administration Guide (aka “the kitchen sink”) • One for the total 5i family • 800+ pages • All inclusive resource • Firmware • Latest and previous releases • Release Notes • XML Developer Tool Kit • Instructions and tools for developing Aastra XML applications • Note 5i family guide only
Basic Installation Overview Hardware set up
Making the Connection: PoE All models support 802.3af PoE compatible devices.
Making the Connection: Handset • Turn the phone over and locate the handset jack marked • Insert one end of handset cord into the jack until it clicks into place. • Then route the handset cord through the groove as shown in the illustration. • Attach the handset to the other end of the handset cord.
Making the Connection: Headset • Turn the phone over and locate the headset jack marked • Insert the headset cord into the jack until it clicks into place. • Then route the headset cord through the groove as shown in the illustration.
Making the Connection: Desk Installation • There are two (2) legs with four (4) different viewing angles • Legs can be reversed • For a higher viewing angle, use the second and third slots from the top. For a lower viewing angle, use the first and second slots from the top • Then, simply push the stand towards the phone until it snaps into place
Making the Connection: Wall Installation • The IP phone has two pre-drilled wall mounting holes on the back of the phone • Anchors and screws included
560M Making the Connection: Expansion Modules • Connecting the 560M Expansion Modules to your Phone • Connect the RJ-45 cable from the EM to the RJ-45 port on the back of your phone • Install the 2 provided screws • Note: Install additional modules as applicable. You must attach any additional module to the right side of an existing module.
Making the Connection: 57iCT Cordless Telephone • Battery Installation • The handset is powered by a nickel metal hydride battery pack. • Remove the cover of the battery compartment from the bottom of the handset • Place the battery pack in the battery compartment with the connector wires pointing towards the bottom of the handset • Connect the battery terminal wire to the charging pins within the battery compartment • Slide the cover of the battery compartment from the bottom of the handset until it locks into place • Charging Cradle • Plug the modular cord of the power adapter into the jack on the bottom of the cradle. • Plug the other end of the power adapter into a non-switched AC outlet.
Physically Connecting the Phone • Power up the phone using AC or PoE. • All models support 802.3af PoE compatible devices • Telephone will “boot” • Default / Basic config • Configuration Server info loaded; i.e. TFTP, FTP, HTTP • Initial firmware boot - 2 minute boot time • Telephone ready for “customer specific” information loaded
Your Connection to the World. Basic Installation Overview Methodology for setting up the phone
Setting up the Phone • There are 3 methods of programming the phone. • 1. Phone UI • Admin • User • 2. WEB UI • Admin • User • 3. Configuration Files • Admin only NOTE:There are specific parameters you can configure using only the IP Phone UI, or only the Web UI, or only the Configuration Files, or a combination of any of these methods.
Configuration Files “Rules” - Important • Configuration File Precedence • Aastra IP phones can accept two sources of configuration data: • aastra.cfg/<mac>.cfgfrom aConfiguration server • Phone User Interface (UI) or Web UI changes • Configuration changes hierarchy: • Web UI or Phone UI – first priority (override all others) • Configuration files – second level priority • Factory default options – third level priority • Hierarchy changes will override lower priority levels • For example: • Configuration file sets a button to be Call Forwarding • Change is made using Web UI to change CF to DND • DND can not be changed by the config file method; WebUI is higher priority
Setting parameters on the Telephone • What are the options? • Global list of options • Admin Guide reference: • Appendix A: Configuration Parameters • Experience…
Setting up the Phone – Phone UI • 1. Phone UI – The IP Phone User Interface (UI) provides an easy way to access features and functions for using and configuring the IP phone • An Administrator can configure all features and functions available on the phone • A User can configure a subset of these features and functions • The user typically sets up personalized phone settings such as ring tones, display contrast, audio levels, speed dials, etc. • The Administrator can enter “Administrator Mode” which is password protected to set up parameters like configuration server, network settings, SIP settings, etc. • Phone UI Access • On the telephone press the “Options” button to enter Options list • Default Administrator password is “22222”
Setting up the Phone – Phone UI Options • Phone UI – Using the IP Phone UI, you can access the “Options Menu” 1. Call Forward 2. Preferences • 1. Tones • 2. Contrast Level • 3. Speeddial Edit • 4. Live Dialpad • 5. Set Audio • 6. Time and Date • 7. Language • 8.Handset Pairing (57iCT Only) 3. Phone Status • 1. IP & MAC Addresses • 2. LAN Port • 3. PC Port • 4. Firmware Info • 5 Error Messages 4. User Password 5. Administrator Menu 6. Restart Phone 7. Phone Lock