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Revolutionizing Higher Education: Vermont State Colleges’ Enterprise Information System

Explore the successful deployment of an innovative Enterprise Information System at Vermont State Colleges, transforming operations and enhancing student services. Learn about challenges faced, core processes reviewed, outcomes, and key enhancements for system collaboration. Contact Linda Hilton and Eric Sakai for more information.

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Revolutionizing Higher Education: Vermont State Colleges’ Enterprise Information System

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  1. Cat Herding in the Green Mountains: An Enterprise Information System for the Vermont State Colleges Linda Hilton, Chief Information Officer Eric Sakai, Director of Learning Technologies

  2. Organizational context Five colleges, 12,000 students • Community College of Vermont • Castleton State College • Johnson State College • Lyndon State College • Vermont Technical College

  3. Challenges • Aging SIS • Paperbound, labor-intensive processes • Poor customer service • Little system collaboration

  4. Core Process Review • Analyze business operations, map processes • Combine process redesign and SIS implementation • RFP, fall ’99

  5. SASI:Student and Administrative Services Initiative • New chancellor and presidents led implementation • Mandates: single data base, uniform business rules, no customization! • Web-based services model • Six inter-institutional implementation teams & central meeting place • Training from vendor, internal project manager • Debate, decisions about common policies/procedures • SASI as lever for broader organizational change

  6. Course catalog consolidation • Necessary for single data base system • Serves student needs • Results: • Streamlined curriculum, fostered collaboration • Elimination of transfer credit within VSC • Increased study options for students (e.g., online) • Increased inter-institutional enrollments

  7. Blackboard integration • Single LMS (Basic) deployment, spring 2000 • Data integration piloted, fall 2003 • Blackboard Enterprise operational, spring 2004 • Web services consolidated in VSC Portal, spring 2004 • Content System implementation, fall 2006

  8. System enhancements • SIS live for fall 2002 • AIS teams established, fall 2003 • VSC Portal operational, spring 2004 • Online application system, fall 2005 • Data warehouse spring, 2006 • Scheduling system development, spring 2006

  9. SIS implementation as lever for organizational change Methodology for system collaboration Applicants in Portal Alums in Portal Help Desk – single point of contact for users Library catalog & online databases Conference & events tools Identity management Security Disaster Recovery E-mail Outcomes & lessons learned

  10. Outcomes & lessons learned • Interplay of business process redesign and system implementation • Challenge of training and documentation on the fly • Data integrity problems • Lack of IT and back-up staffing • Executive buy-in crucial

  11. Questions?

  12. Contact us Linda Hilton Chief Information Officer Vermont State Colleges Linda.hilton@vsc.edu Eric Sakai Director of Learning Technologies Community College of Vermont Eric.sakai@ccv.edu

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