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APIs for Enhanced Voice Channel: Trends and Perspectives

Discover insights on voice channel transformation, NLU, ASR, mobile opportunities, and more. Insights from industry leaders at Opus Research and Internet2Go. Learn about the importance of APIs and what to expect from API providers. Contact Dan Miller for more information.

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APIs for Enhanced Voice Channel: Trends and Perspectives

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  1. There’s an API for That?!!! Prepared by Opus Research/Internet2Go Presented by: Dan Miller, Sr. Analyst

  2. Mixed Messages about “Voice” • The voice channel is a commodity • Zero growth for network operators • Source of friction in contact centers • NLU and ASR called “expensive” • Not so for mobile • Supports search, games, messaging, social activity • More fun-and-games • Music and motion • Ultimately ID management and authentication and verification

  3. Transformation at Alcatel Lucent

  4. Even MSFT is getting more accessible

  5. What do you look for from an API provider • Source code • Sample applications • Blogs, forums, assistance from SMEs (subject matter experts) • Stats on usage and who’s doing what • What else? Attendee poll

  6. Contact How to Reach Us • Dan Millerdmiller@opusresearch.net415.904.7666 www.opusresearch.net Twitter: @opusresearch www.internet2go.net @dnm54 www.voicebiocon.com

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