Booking an Appointment in CHCS December 17, 2012 Implementation and Training Directorate Delois Klemm, Director 703-882-3918; firstname.lastname@example.org Ronald Anderson, Deputy Director, Garrison Products 703-882-3950; email@example.com
Physician Menu Type “MCP”; ENTER Type “MCP”; ENTER
Managed Care Program Menu (MCP) Type “HMCP”; ENTER
Health Care Finder Menu (HMCP) Type “BHCF”; ENTER
When prompted to select the patient’s name, use one of the following: • Type in the First letter of the last name and the last four of the Sponsor’s SSN. ENTER • Type in the last name,first name (with no spaces). ENTER • Type in the last name. ENTER
If the patient is part of a family, CHCS will ask you to verify the sponsor’s name. It should be defaulted to the correct sponsor; ENTER
Option 1: DEERS Ineligible Patient If you get this screen and the patient is not an emergent/urgent case, refer the patient to DEERS. ENTER to exit the appointment module. If the patient is an emergent/urgent case, type “Y”; ENTER
Option 1 Cont… Type in the Override Code; ENTER If you don’t know the correct code to use, type “??”; ENTER to view a list
Defaulted to booking the appointment; ENTER Type in other letter options for other functions.
Use F11 to select all to narrow your search, or individually select specific criteria with the END key; ENTER
You must select at least Access to Care Category. Here, we’ve also selected Provider. Type in the Provider’s name; ENTER
Type “??” to view a list; ENTER or Type in the desired appt. type; ENTER
Option 1: Select from the list Use END key to select the desired appt; ENTER If you want to view more appointments, ENTER
Option 2: View all Appointments ENTER to view all appointments for this provider.
Defaulted to Book Appt; ENTER
ENTER. For Appointment Comment, type your Three (3) initials; ENTER. Type Reason for Appointment; ENTER.
ENTER if everything is correct, type “A” to cancel or “E” to make changes.
Defaulted to No; ENTER If “Yes”, type “Y”; ENTER and fill out follow-on screen.