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Sam Vines Campus IT Support Team Leader

Sam Vines Campus IT Support Team Leader. IT Services – what do we provide?. Access King’s suite Email Software Printing Network Telephony Audiovisual Services Emergency Text Messaging Service Support and advice. Access King’s Suite. Access King’s Campus Desktop (AKCD)

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Sam Vines Campus IT Support Team Leader

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  1. Sam Vines Campus IT Support Team Leader

  2. IT Services – what do we provide? • Access King’s suite • Email • Software • Printing • Network • Telephony • Audiovisual Services • Emergency Text Messaging Service • Support and advice

  3. Access King’s Suite • Access King’s Campus Desktop (AKCD) Any Student Computing Facility within the College • Access King’s Global Desktop (AKGD) Available anywhere! https://desktop.kcl.ac.uk Both provide access to software and file store

  4. Web Print Service Print from anywhere to a printer on campus using “Web Print.” Available from: https://printing.kcl.ac.uk/

  5. King’s email service • Check your King’s email regularly • You have a 10Gb mailbox • Manage your emails • Remember email etiquette • Subject line • Proper prose! • Make a signature

  6. Where are the Student Computing Facilities? • Both the IoP and WEC Libraries • Computer Room B in the IoP’s Main Building. This has 24 x 7 access • Laptop Loan Service • Use your own throughout the College by connecting to a wireless service (covers all teaching and learning spaces) • AccessKings (most secure) • KingsWireless (least secure) • Eduroam More info and configuration guidelines available at: http://www.kcl.ac.uk/onespace/it/network/wireless

  7. Your account: k11XXXXX

  8. Lock IT up! IT security and you • Do not share your usernames and passwords • Use good passwords • Beware of phishing emails • Use anti-virus software – free from ITS Remember: King’s or any reputable organisation, will NEVER ask for your username and password in an email – Lock IT up!

  9. Data Security • Don’t share your usernames and passwords • Patch your machines (operating system and applications) • Keep your anti-virus software up to date • Be cautious about opening attachments or following links • Ensure encrypted USB sticks are FIPS 140-2 compliant. ITS recommend IronKey – available from the Library • Secure your mobile devices • Staff members can make use of the ITS encryption service

  10. Getting help • ITS Service Desk (08:00-18:00 Monday to Friday): • 020 7848 2430 • itservicedesk@kcl.ac.uk • OneSpace IT Support Pages: • https://onespace.kcl.ac.uk/its • ITS Computing Helpdesk at the IoP (W2.04, 09:00-12, 13:00-16:00 Monday to Friday) • Enquiries Desks • Follow us on Twitter: @KingsITsystems

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