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Team Leader Training

Team Leader Training. Lesson One. Introduction. Lesson One - Objectives. 1.0 Review the TERT Deployment process 1.1 Outline the events in each phase of the deployment process 1.2 Discuss the role of the team leader during each phase

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Team Leader Training

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  1. Team Leader Training

  2. Lesson One Introduction

  3. Lesson One - Objectives 1.0 Review the TERT Deployment process 1.1 Outline the events in each phase of the deployment process 1.2 Discuss the role of the team leader during each phase 2.0 Explain the purpose of the APCO/NENA ANSI Standard For TERT Deployment 2.1 Review the ANSI Standard 2.2 Locate several TERT deployment issues and recommended actions in the ANSI Standard

  4. Deployment Process • Pre-Deployment Departure & En-Route • Team Building • Travel to Deployment Area • Preliminary Work Plan Development • Final Team Review • Deployment • Information Exchange with Receiving Agency • Team Briefing • Team Leader Responsibilities • Logistics and Operational Needs • Personnel Management • Departure Planning • Pre-Deployment Planning • Coordination with State TERT Coordinator and Others • Team Member Identification • Team Member Communication • Departure Planning and Logistics • Post-Deployment • Demobilization Requirements • After-action Reports • Administrative Paperwork • Post-deployment Departure • Replacement Briefings • Review Logistics • Continued Personnel Management

  5. Team Leader Roles in the Deployment Process Activity 1.0

  6. APCO / NENA ANSI Standard For TERT Deployment Activity 1.1 6

  7. Lesson Two Deployment Preparation

  8. Lesson Two - Objectives 3.0 Recognize the importance of a deployment resource number and proper authorization for deployment 4.0 List the essential information topics of the deployment that must be discussed with the TERT state coordinator 5.0 Discuss how to prepare team members for deployment. 5.1 Identify what should be initially communicated to team members 5.2 Explain the purpose of meeting with the entire team at the assembly area 6.0 Review the transportation logistics necessary for deployment

  9. Information Gathering • Working Conditions • Purpose of deployment • Anticipated duration • Weather/Environmental Conditions • Security • Equipment • Receiving agency contact • Transportation logistics

  10. Preparation of Team Members • Initial Member Communication • Assembly Area Communication • Transportation and Logistics

  11. Lesson Three Deployment Departure

  12. Lesson Three - Objectives 7.0 Engage in different team building exercises 7.1 Review the purpose of team building 7.2 Select from a range of team building exercises 8.0 Review the team member considerations in developing a preliminary work plan 9.0 Discuss the final review of team member expectations, responsibilities, and deployment information

  13. Team Building • Overview • Contracts • Exercises

  14. Development of a Preliminary Work Plan The work plan should consider: • The shifts the member typically works • The work experience of the member • The preferences of the members

  15. Final Review • A reminder of why the team members are being deployed • The need for professionalism follow a “chain-of-command” • Reporting problems during deployment • The need to have the resource number and proper ID • Follow all rules, policies, and regulations • Buddy system • Completing paperwork • Ensuring the team manifest is accurate • Updates

  16. Lesson Four Deployment

  17. Lesson Four - Objectives 10.0 Discuss the initial responsibilities of the team leader upon arrival in the deployment area 10.1 Identify the communication points that should be discussed with the receiving TERT coordinator 10.2 Review the purpose and scope of the team member briefing

  18. Lesson Four - Objectives 11.0 Describe the responsibilities of the team leader during deployment 11.1 List the logistical responsibilities of the team leader 11.2 Review the operational responsibilities of the team leader 11.3 Develop a strategy to solve a hypothetical team member personnel problem 11.4 List the potential signs of stress or emotional issues in team members 11.5 Discuss the planning required to return from a deployment area 18

  19. Identifying and Communicating with the Receiving Agency • TERT Package Information • Establishment of Team Boundaries and Responsibilities • Outline of Team Needs/Resources • Expectations • Work Plans • Transition Plans • Communication Plans • Updates

  20. Logistical Needs • Lodging • Meals • Shift length • Resources to perform the assigned job • Resources for emotional support • Additional responsibilities

  21. Operational Needs • Continually evaluating, planning, and adapting • Meet with the team members • Communicating with home state TERT Coordinator • Ask for assistance

  22. Personnel Management • On-going documentation • Personnel Issues

  23. Activity 4.0 John, a deployed TERT team member, comes to you and states that last night he was directed by the supervisor of his shift, to do a lot of data entry in his “down time”. The volume of in-coming and out-going calls has decreased and the supervisor has assigned him to the data entry. This involves typing in call and response information for periods when the 911 system was being upgraded. This is a considerable amount of data entry, John doesn’t object to helping when there is nothing else to do, but the on-site personnel have not been assigned this additional responsibility. His concern is that everyone should be doing this, not just him and that this task is not within the scope of the deployment.

  24. Identification of Stress and Emotional Issues • A change in attitude • Withdrawal from others • Wide range of other issues • Inappropriate emotional response • Loss of appetite • Over desire to sleep or rest • Fear of making a mistake • Inability to rest • Feeling overwhelmed • Many emotions all at once

  25. Departure Planning • Brief the replacement team • Review the logistics to return home • Brief the entire team • Complete the TERT member deployment Review

  26. Lesson Five Post-Deployment

  27. Lesson Five - Objectives 12.0 Describe TERT response demobilization requirements 13.0 Identify the three components of an after-action report

  28. After Action Reporting • Deployment Description • Deployment Reports • Opportunities for Improvement

  29. Characteristics of a Good AAR • Avoids giving a critique or lecture • Facilitate discussing by asking leading questions • Let participants describe what happened in their own words • Discuss how it happened, why it happened, and how it could be done better • Focus the discussion so important tactical lessons are made explicit • Relates tactical events to subsequent results • Avoids detailed examination of events not directly related to major training objectives • Cuts off excuses by participants for inappropriate tactical actions

  30. Lesson Six Conclusion

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