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Knowledge-based asset management for WaveRiders. Team B1 Fotini Savva Jarrett Robbins Oritseweyinmi Barber Natnicha Tangkijngamvong Mohammad Waseem Sandouk Shijun Ji. Contents. Vision & Strategy Knowledge management strategy EFQM requirements How do we get there?

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knowledge based asset management for waveriders

Knowledge-based asset management for WaveRiders

Team B1


Jarrett Robbins

Oritseweyinmi Barber


Mohammad Waseem Sandouk



Vision & Strategy

Knowledge management strategy

EFQM requirements

How do we get there?

Asset management strategy

Facilities management

Security management

Health & safety management

Environmental management

Life-cycle management


Resource Utilization

vision strategy
Vision & Strategy

Vision: To bring the most technologically advanced and reliable security and fun to European and UK waters

Strategy: develop excellence in Waveriders through application of the EFQM excellence model criteria

knowledge management strategy
Knowledge management strategy
  • Where are we now?
    • No formal KMIS in use
    • Knowledge is transferred informally (verbal interactions and on the job learning)
    • No system on ground to support OL
    • KM is gaining increasing popularity in industries across Britain/Europe?
    • Technological advances are leading to more advanced KM tools
km efqm requirements 4e
KM: EFQM requirements (4e)

Provide Leader’s with info for decision making that allows them to predict future performance

Transform data into info and then into knowledge that can be shared

Provide access to info for employees and stakeholders while ensuring security of company data

Establish networks to identify opportunities in the environment

Use data on current performance and process capabilities to identify opportunities

km where do we want to be
KM: Where do we want to be?

Transform tacit into explicit knowledge

Create a culture that enables and encourages OL

Develop a structured KM system

km how do we get there
KM: How do we get there?

Employ KM Tools: KM Information System, Skill Management, Intranet etc.

Employ KM Model

Improve availability and accessibility to knowledge

Create culture of knowledge sharing

Invest in Data Security

km integrated strategic km model
KM: Integrated strategic KM Model





km phases of km activity
KM: Phases of KM Activity
  • Detect and Discover
    • Existing knowledge within Waveriders
  • Organize and Assess
    • Knowledge Assets within the company
  • Invest
    • In structures and systems that will enable KM activities
  • Divest
    • Organizational Knowledge should be reviewed at intervals to confirm its relevance; obsolete knowledge must be discarded
facilities management current situation


Facilities management: Current Situation

Distributor is overcharging

Stock levels too high (raw materials, finished goods)

Inefficient usage of floor space and equipment

facilities management future situation


Facilities management: Future Situation
  • Reduce distribution costs
  • Optimize stock levels
  • Review floor plan layout and equipment usage profile
facilities management short term plan 1 year


Facilities management: Short-term Plan (1 year)
  • Revising the contract with the distributor (contract management/outsourcing)
  • Create detailed asset database (Park, 1998)
  • Create a detailed space allocation plan (space management)
  • Undertake a work station assessment (space management)
facilities management mid term plan 1 3 years


Facilities management: Mid-term Plan (1-3 years)
  • Assign project manager (contract management/ outsourcing)
  • Create an inspection plan of current property ensuring that they maintain safety standards (property and health & safety management)
facilities management long term plan 3 5 years


Facilities management: Long-term Plan (3-5 years)
  • Review all the contracts with external contractors for quality issues (project manager) (contract management/outsourcing)
  • Expand the database to include critical to quality issues for equipment (property management)
  • Create requirements plan for any future expansion or diversification (property and health & safety management)
2 security management


2- Security Management


To ensure the continuity of business operation before and during a crisis

To ensure that both tangible and intangible assets are protected from any incident

To protect workers from accidents and hazardous environment at workplace

3 health safety


3- Health & Safety
  • Why is it Important?
    • Excellent organisations look after their people.
    • It's the LAW
  • What are the Benefits?
    • Protects your Assets – Workforce, Building and Equipment
    • Reduce Absence and Sick leave
    • Improved Staff Retention and Moral
    • Improved Productivity and Effectiveness
    • Reduced Insurance Premiums, Compensation Payouts & Legal Costs
    • Maintain Business Reputation
health safety current concerns


Health & Safety: Current Concerns
  • Current Situation within Waveriders
    • Poor Use of PPE
    • Exposure to FRP Dust
    • Exposure to Styrene products and Fumes
    • Exposure to Iso-cyanate paint mist
    • Awkward working positions
  • Poor separation of Fire and Explosion Risk from ignition sources
    • Chemicals used during manufacture of FRP are highly flammable.
    • Dust released during trimming operations is combustible.
health safety action plan


Health & Safety: Action Plan
  • Short-term (1 year):
    • Enforce correct use of PPE equipment.
    • Enforce correct working practices for spray booth.
    • Segregated Safe zone for FPR layup, grinding and trimming operations
    • Equipment used inside Safe Zones must be suitable for use in explosive atmospheres (IP54)
    • Immediate purchase of local exhaust ventilation systems/ Air flow benches.
    • Improved Clean up practices
    • Regular Health monitoring
health safety action plan1


Health & Safety: Action Plan
  • Mid-term (1-3 years):
    • Reduce dependency on Isocyanate paints
    • Improve overall internal working environments within workshop(s). (Heat, lighting and Ventilation)
    • Work with community to address external H&S concerns
  • Long-term (3-5 years):
    • Isocyanatefree paint systems
    • Revised construction methods reducing content of hazardous materials.
    • OHSAS 18000 Occupational H&S management systems integrated fully integrated with Quality management and Environmental management systems
4 environmental management


4- Environmental management
  • Where are WaveRiders now?
    • Environmental Management is at it’s infancy in WaveRiders’
    • Few formal procedures in place to manage the environment.
environmental management


Environmental management

What do we need to do?

  • EFQM 4C
    • Develop an active Environmental Management System.
    • Aim to exceed legal requirements long term.

How do we get there?

    • Develop and Implement a 5 year action plan for WaveRiders’ Environmental Management
environmental management short term 1 year


Environmental management: Short term(1 year)

Short-term (1 year):

  • Improve waste disposal techniques/system
    • Improved protection against accidental discharges into Drainage System.
    • Segregation of Hazardous Waste.
    • Complete review of Clean-Up procedures.
    • Improved Stock Control (Hazardous materials).
  • Target 5-7% reduction in Utility bills
    • Equipment standby procedures
    • Waste Reduction – packaging
environmental management mid term 2 3 years


Environmental management: Mid-term(2-3 years)

Mid-term (2-3 years):

    • Reduce content of Hazardous materials .
    • Integrate End of life initiatives into design processes.
    • Review delivery scheduling with outsourced logistic company
    • Implement Odour Reduction policy (through filter ventilation).
    • Develop Robust Emergency Response Plan (See Portfolio)
  • Target 10-15% reduction in Utility Bills
    • Target 25% reduction in waste
    • Replace all lighting with energy efficient solutions
environmental management long term 3 5 years


Environmental management: Long-term(3-5 years)

Long-term (3-5 years)

  • Manufacturing process should Go as green as possible
    • Review potential benefits of renewable energy solutions, e.g. solar panels
    • Complete Review of usage and substitution of hazardous materials where technically feasible.
    • Review potential for ‘Brown water’ recycling for use in manufacturing processes.
    • Integrate Environmental Management system with Quality and H&S systems
    • Target 25% reduction in Utility bills.
5 life cycle management


5- Life-cycle management

Current situation:

Cost estimation is based on expert judgment

Costing activities are not documented

Forecasting is done on a yearly basis

End of life disposal is not considered for raw materials selection

life cycle management future situation


Life-cycle management: Future situation

Linking life cycle management action points to the EFQM criteria for

life cycle management s hort term 1 year


Life-cycle management: Short-term (1 year)
  • Reduce forecasting intervals to a quarterly basis
  • Hazardous materialsto comply with current and future legislation
  • Do a ‘parametric analysis’ for the costs of raw materials
  • Documentand review
life cycle management mid term 1 3 years


Life-cycle management: Mid-term (1-3 years)
  • Monthly forecasting
  • Consider strategies for end of life disposals
  • All materials to comply with current and future legislation
life cycle management long term 3 5 years


Life-cycle management: Long-term (3-5 years)

Reduce forecasting intervals to a weekly basis

Total lifecycle costing and analysis (depreciation, purchase price, disposal, maintenance, etc.)

6 maintenance management


6- Maintenance management
  • Importance:
    • Efficient utilization of resources
    • Minimize asset operation failures
    • Maintain and improve service levels
maintenance management action plan


Maintenance management: Action plan

Short-tem (1 year)

  • Create a maintenance plan
    • Assign 2 operatives and 1 supervisor to be in charge of maintenance
    • Finished maintenance tasks should be reported and, then documented in the knowledge management system

Mid-term (1-3 years)

  • Review the maintenance plan
    • Reconsider number of member in the maintenance team
    • Run an annual inspection of maintenance (maintenance team, works manager)
    • Initiate preventive maintenance project

Long-term (3-5 years)

  • Apply the preventive maintenance plan
7 resource utilization


7- Resource utilization
  • Problem
    • Waste material in production process
    • High inventory volume
    • Outdated demand plan? (Entry Euro Market)
  • Action plan
    • Understand the constraints in production process
    • Combine forecasting plan with Just-In-Time (JIT) production

Create a team (one to three people) with the specific purpose of managing company’s assets

Create greater awareness and benefits of knowledge and asset management within the business


The success of the asset management plan is highly dependent on achieving management buy-in

Plan will require careful change management

  • Mertins, K; Heisig, P; & Vorbeck, J(2003)Knowledge Management: Concepts and Best Practices. 2nd Edition. Springer-Verlag.
  • EFQM Excellence Model (2010). EFQM Publications.
  • Pan, S.L & Scarbrough, H (1999)Knowledge management in practice: An exploratory case study. Technology Analysis & Strategic Management. 11 (3), Pp. 359
  • Frost, Alan (2010) An Integrated Knowledge Management Framework. [Online] Access Date: 19/04/2012
  • Jennex Murray (2005) Case Studies in Knowledge Management. Idea Group Publishing. Hershey: USA.
  • Campbell, J.D., Jardine, A.K.S & McGlynn, J. (2010). Asset Management Excellence: Optimizing Equipment Life-Cycle Decisions, Second Edition. CRC Press 2010
  • Gordon Sinnamon and Susan Milner, 1996, ”Just-In-Time Schedules For The Small Make-To-Order Shop”, Canadian Journal of Administrative Sciences, vol. 12, issue 4, pp. 340-351
  • R.J. Tersine, 1994, “Principles of inventory and materials management”, Englewood Cliffs, N.J.; London:Perntice-Hall International