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Shelter Positions: Incident Command System, Roles and Responsibilities. Unit 2: Shelter Positions. Scope Statement ICS for the overall incident ICS as it relates to the shelter Roles and responsibilities of the shelter staff and volunteers. ICS. To work effectively as part of a response

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unit 2 shelter positions
Unit 2: Shelter Positions

Scope Statement

  • ICS for the overall incident
  • ICS as it relates to the shelter
  • Roles and responsibilities of the shelter staff and volunteers

To work effectively as part of a response

  • Must know
  • Understand
  • Adhere to
fema course
FEMA Course

  • IS-100.b Introduction to Incident Command System
  • IS-200.b ICS for Single Resources and Initial Action Incidents
  • IS-700.a National Incident Management System (NIMS)
  • IS-800.b National Response Framework


  • IS-10.a Animals in Disaster: Awareness and Preparedness
  • IS-11.a Animals in Disaster: Community Planning
  • IS-111.a Livestock in Disaster
benefits of ics
Benefits of ICS
  • Organized system
    • Roles
    • Responsibility
    • Span of control
  • Dynamic management system
    • Increase or decrease positions
benefits of ics1
Benefits of ICS
  • Prioritized response checklist
    • Ensures accountability of position functions
  • Documentation
    • Accountability
    • Cost recovery
  • Common language
ics structure1
ICS Structure
  • Organizational chart helps facilitate communication
    • Chain of command
    • Promotes effective communication
  • Span of control
    • Number of people, resources and tasks that can be effectively managed
    • 7:1 and 5:1
    • 2:1 - boat rescue operations
animal operations structure1
Animal Operations Structure
  • Under the overall operations section
    • Animal search and rescue
    • Set-up and operation of the animal shelter
  • Supervisors communicate with director and each other
    • Animal needs
    • Incoming animals
    • Restock of supplies and equipment
animal operations structure2
Animal Operations Structure

Animal Branch Director

Oversees all operations with animals being rescued and housed

Work closely with other members of animal ops

Oversees shelter and field supervisors

animal operations structure3
Animal Operations Structure

Shelter Supervisor

  • Overall leader in shelter
  • Reports to Animal Branch Director
  • Works closely with Field Supervisor
  • Responsible for the planning and daily operations
    • Consults with key members of the leadership team
      • Veterinarian
shelter leadership
Shelter Leadership

Safety Officer

Shelter scene safety

Safety for all people and animals

Works closely with Shelter Supervisor

s helter leadership
Shelter Leadership


  • Procures resources
    • Equipment
    • Food & water
    • Volunteers
  • Works with Shelter Supervisor
shelter leadership1
Shelter Leadership

Team Leads

  • Provide leadership based on span of control
    • Animal Intake
    • Dog Unit
    • Cat Unit
    • Veterinarian
  • Help manage volunteers
roles and responsibilities
Roles and Responsibilities
  • Emergency sheltering is unique
  • Not like the local animal shelter
    • Disaster event
    • Mass numbers of animals arriving at once
    • Various groups of people helping
roles and responsibilities1
Roles and Responsibilities
  • Specific roles are assigned by leadership
    • Veterinarian
    • Animal handler
    • Cage cleaner
    • Paperwork
  • Everyone needs to be screened and credentialed
roles and responsibilities2
Roles and Responsibilities

Shelter Supervisor

Plans shelter layout

Assigns jobs

Establishes daily procedures

Day-to-day happenings

Point of contact for emergencies, concerns, etc

Reports to animal operations director

roles and responsibilities3

Roles and Responsibilities


Emergency shelter medicine is not like an office practice, or even shelter medicine.

roles and responsibilities4
Roles and Responsibilities


  • Key member of the leadership team
  • Assists with shelter layout
  • Triages
  • Provides immediate care
roles and responsibilities5
Roles and Responsibilities

Considerations for Veterinarian

  • Intake routine
    • Vaccinations?
    • Maintains care
      • Sends out for advanced care
  • Vet hospital or emergency care facility
  • Assistance
    • Vet tech
    • Shelter workers
roles and responsibilities6
Roles and Responsibilities

Animal Intake Processor

Clear & consistent handwriting

Familiar with paperwork

People skills

roles and responsibilities7
Roles and Responsibilities

Animal Intake Paperwork

  • Triplicate
  • Detailed description of the animals
    • Identifiable markings
  • Unique animal identification number
roles and responsibilities8
Roles and Responsibilities

Animal ID Number

  • Intake paperwork
  • ID band around the animal’s neck
  • ID band on the owner’s wrist
    • Co-location
    • Providing care at temporary shelter
  • Daily observation sheet
roles and responsibilities9
Roles and Responsibilities

Master Log

  • Keep track of every animal
  • Masterlist of all animals
  • Master database
    • Animals location
    • Head count
    • Daily care
    • Medical care
    • Shelter map w/ animal


roles and responsibilities10
Roles and Responsibilities

Work Teams - Dog

Designated by shelter supervisor

Daily care routines posted

Work same area with same animals

roles and responsibilities11
Roles and Responsibilities

Work Teams - Dog

  • Teams of two
    • Animal handler
    • Cage cleaner
  • Teams of three or more
    • Multiple Animal handlers
    • Cage cleaner
    • Rotate roles
roles and responsibilities12
Roles and Responsibilities

Animal Handler

Place slip lead on dog

Remove dog from cage

Walk to and around exercise area

Clean up the dog’s feces

Ensure dog is returned to the proper cage

roles and responsibilities13
Roles and Responsibilities

Animal Handler

Keep dogs separate unless family unit

Watch smaller dogs or puppies in an exercise pen

Maintain control of the dog not leash trained

roles and responsibilities14
Roles and Responsibilities

Cage Cleaner

  • Spot clean or remove floor to clean
    • Spic-n-Span (label recommendations for dilution)
    • Quaternary solution, such as Kennel-Sol
    • Bleach (1:32 solution)
roles and responsibilities15
Roles and Responsibilities

Cage Cleaner

10 minutes of contact

Rinse it off

Clean bowls

Thoroughly dry floor

roles and responsibilities16
Roles and Responsibilities

Work Teams - Cat

Designated by shelter supervisor

Daily care routines posted

Work same area with same animals

roles and responsibilities17
Roles and Responsibilities

Work Teams - Cat

  • Teams of two
    • Clean the cage and litter pan
    • Clean bowls and refresh
    • Both watch the cat in the cage
roles and responsibilities18
Roles and Responsibilities


  • Spot cleaning
    • Team keeps the cat from escaping the cage
  • Full Clean
    • Remove cat from cage
    • Place in a clean vari-kennel or cage
roles and responsibilities19
Roles and Responsibilities

Cage Cleaner

  • Remove litter clumps and feces
  • Dump out the litter pan and refill
    • As needed
  • Spot clean cage floor
  • Bedding
    • Remove soiled
    • Leave clean to reduce stress
roles and responsibilities20
Roles and Responsibilities

Cage Cleaner

  • No Phenols (Lysol, Pine-Sol)
    • Highly toxic
  • Spray-clean the cage floor with a disinfectant
    • Spic-n-Span (label recommendations for dilution)
    • Quaternary solution
    • Wipe off with clean paper towels
roles and responsibilities21
Roles and Responsibilities

Cage Cleaner

Completely dry

Give fresh, clean water

Fresh, clean food

roles and responsibilities22
Roles and Responsibilities


  • Valuable resource and biggest challenge
  • Both trained and convergent volunteers
    • Skilled and unskilled
  • Volunteers under age 18?
volunteer intake
Volunteer Intake

Trained Volunteers:

Part of a national, state or local response team

Screened and paperwork processed in advance

Trained in the Incident Command System (ICS)

volunteer intake1
Volunteer Intake

Trained Volunteers:

  • Clear identification
    • Uniform shirts
    • Colored vests
    • Colored armbands
    • Name tag or other credentialing ID
volunteer intake2
Volunteer Intake

Convergent Volunteers:

  • Public wanting to help
  • Decided in advance whether to take
    • Screening process
  • Not recommended in a seizure case or a co-location shelter
convergent volunteer
Convergent Volunteer


  • Untrained/unskilled
  • ICS
  • Mass numbers
  • Security


Live in the community

May have skills needed

Additional resources

convergent volunteer1
Convergent Volunteer
  • Jobs not with the animals or proprietary information
    • Shadowed a trained volunteer and cleared
  • Proper identification
    • Different-colored vest
    • Nametag or other credentialing ID
daily check in checkout
Daily Check-in/Checkout

Establish a Procedure

  • Daily sign-in and sign out
    • Tracks volunteer hours for reimbursement
  • Credentialing
  • First-time orientation
volunteer forms
Volunteer Forms

Volunteer Intake/Liability

Volunteer Agreement

Photo Release

volunteer ratios
Volunteer Ratios

Factors to Consider:

Number of animals & species

Skills & efficiency

Shelter type & working conditions

Socialization of animals

volunteer ratios1
Volunteer Ratios

15 per 300 minimum if:

Trained workers

Experienced in emergency sheltering

Good animal handling skills

Well socialized animals

volunteer ratios2
Volunteer Ratios

As factors change, needs change

Fearful/aggressive animals = more time so more people

Large number of dogs needing to be walked = more people

Less skilled workers = more people

Don’t be shorthanded

Routines become set = fewer people