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Conflict Resolution – 12 Skills

Explore the impact of emotions on conflict resolution outcomes and learn techniques for managing emotions effectively. Discuss various emotions, their expression, containment, and expression, and gain insights into the 12 skills for conflict resolution.

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Conflict Resolution – 12 Skills

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  1. Materials based on Conflict Resolution Network www.crnhg.org, used with permission 9 – Managing Emotions Conflict Resolution – 12 Skills

  2. Discussion: • Think of a conflict, what emotions did you feel? • In what part of your body did you experience the emotions? • What effects do emotions have on the outcome of conflict? • Are there times when emotions are overwhelming – what happens then? ? Emotions

  3. Anger Resentment Hurt Guilt Regret Fear Conflict emotions

  4. FEAR • Fantasy • Experienced • As • Reality • False • Evidence • Appearing • Real

  5. What are some of the ways we express or deal with our emotions? • Ongoing • One-off Expressing emotions

  6. To express or not to express?! Suppression (implosion) Explosion Containment Expression

  7. Suppressing vs containing

  8. In what part of your body do you notice tension when you are angry? Go through handout together Handling our own anger

  9. What’s happening in the next session? Conflict resolution – 12 skills

  10. Win/win approach • Creative response • Empathy • DISC exercise • Listening skills • Assertiveness • Co-operative power • Managing emotions • Willingness to resolve • Mapping the conflict • Designing options 12 skills – 12 classes

  11. Ah conflict! What an opportunity!

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