1 / 30

Billing

Billing. A Bill Contains Charges For Services. Metered Services. Bill. Non Metered Services. Intangible Services. Deposit. Payment Arrangement. Land Lease. Charitable Contribution. An Account Must Have A Service Agreement For Every Service That Is Billed.

johnsonmaria
Download Presentation

Billing

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Billing

  2. A Bill Contains Charges For Services Metered Services Bill Non Metered Services Intangible Services Deposit Payment Arrangement Land Lease Charitable Contribution

  3. An Account Must Have A Service Agreement For Every Service That Is Billed Each service agreement contains information that controls how much the customer pays for the service, and when they are billed for the service. Person Account Electric Service Agreement Deposit Service Agreement Water Service Agreement

  4. An SA’s SA Type Controls Many Billing Functions SA Type Service Type Distribution Valid Rates -Rev Distribution Payment Information -Priority (if partial) -Overpayment Info -Financial Algorithm -Late Payment Billable -Bill Segment Type -How to charge -Financial Algorithm -Calendar Billing Valid SP Types Debt Class Severance Criteria E RES E A/R-UTIL ERES-1, -2, -3 -R (Residential) Normal -Priority 30 -Allowed -C=Pay,P=Pay -Normal Yes -SP-RATED -Cons/Rate -C=Bill,P=Pay -N/A E-RES REGU ELEC-LS, NORM DEPOSIT O A/P-DEPO Not Allowed Normal -Priority 20 -Not Allowed -C=Pay,P=Pay -N/A Yes -RECUR-AS -Recur w/ AS -C=Bill,P=0 -N/A Not Allowed DEPOS EXPIRE ONLY WRITE-OFF O E-W/O Not Allowed Normal -Priority 10 -Not Allowed -C=Pay,P=Pay -N/A No Not Allowed WO None PAY ARR O A/R-ARRG Not Allowed Normal -Priority 10 -Not Allowed -C=Pay,P=Pay -Normal Yes -RECUR-AS -Recur w/ AS -C=Bill,P=0 -N/A Not Allowed REGU PAY-ARR SEV Special Role Recur Charge Info -Total Bill Amt -Recurring Charge -Recurring Freq -Label N/A -Not Allowed -Optional -Monthly -Budget Amt: N/A -Required -Required -No proration -Install Amt: Write Off Pay Arrange -Not Allowed -Required -Monthly -Arrange Amt:

  5. What’s A Bill

  6. Definitions

  7. Bill ERD Bill Message Bill Routing Unbilled FTs are swept onto a bill when it’s completed FT Derived from Account and Customer Class Account Bill Derived from Account/Person SA Bill Segment Created for each billable SA that’s ready to bill

  8. Bill Lifecycle We will discuss bill completion and reopening at the end of this chapter. For now, just keep this state transition in mind

  9. Bill Cycles

  10. Important Bill Cycle Concepts • Every account references a bill cycle • The cycle has a schedule • The schedule defines when the system should attempt to create a bill for an account • The billing background process uses this schedule to drive the billing process Bills may be produced online / real time at the discretion of a user

  11. Bill Cycle ERD Controls when the BILLING background process attempts to produce a bill for an account Bill Cycle Bill Cycle Schedule Account Bill

  12. How An Account Get Its Bill Cycle • When an account is first created, it doesn’t have a bill cycle • The system will assign an account’s bill cycle when a metered SA is activated • It uses the SA’s SP’s Meter Read Cycle’s Bill Cycle • You can protect an account’s bill cycle (this prevents the system from changing it) • A ToDo list entry highlights accounts without a bill cycle that have active SAs

  13. Bill Segments

  14. Bill Segments • A bill typically contains one bill segment for every active service agreement linked to its account • There may be scenarios that result in many bill segments for a single service agreement • Refer to Business Process guide – Billing – The Big Picture of Billing for more information • A bill segment contains information showing how the segment was calculated and how it should be printed on the customer’s bill • Very few fields are directly modifiable by a user. You must change source information (e.g., service agreement, rate, meter read) and then regenerate the bill segment to change field values

  15. Bill Segment Lifecycle

  16. Freeze At Bill Completion • Remember that freezing a bill segment financial transaction affects the general ledger and the customer’s balance. • Some installations may want to the ability to only affect the customer’s balance for new charges when the bill containing these charges is about to be sent to the customer. • A flag on the installation options controls whether a user may freeze bill segments at will (and thus affect the customer’s balance) or whether it should be part of bill completion. Install Option Bill Seg Freeze Option Options are ‘Freeze At Will’ and ‘Freeze At Bill Completion’ Refer to the Administration guide – Defining Financial Transaction Options – Preventing SA Balances And The GL From Being Impacted Until Bill Completionfor more information

  17. Bill Segments - Metered Services

  18. Creating A Bill Segment For A Metered SA Start read, end read, and exchanges Find Reads Badged and unbadged Find Items Metered, lamps & rate rule-derived Build SQ Will estimate consumption if SA allows it, rate allows it and bill cycle allows it More about rates in the next chapter Apply Rate A user may override SQs if they need to fudge billed consumption Determine Bill Period Calculate Lines Generate FT The bill segment end date is the read date of the end meter read Freeze

  19. How Do We Know An SA Is Metered? Get Consump. Algorithm BS Type Must use the Get Consumption Algorithm Get Consumption from SP SP SA/SP There should be at least 1 metered service point linked to the SA Account SA Type SA

  20. How Do We Know To Apply A Rate? BS Create Algorithm BS Type Must use the BS Create Algorithm Apply Rate Account SA Type SA

  21. Metered Bill Segment ERD Rate Version Bill Calc Header Bill Line Read Detail Items Detail Service Quantity SQI End Start Register Register Read Item Type UOM TOU Account Bill SA Bill Segment

  22. Bill Completion

  23. Bill Lifecycle

  24. Completion Rules • All bill segments must be frozen or canceled • If the Freeze At Bill Completion installation option is enabled, the bill completion process may need to do some extra work: • Freeze all freezable adjustments for which the Adjustment Freeze Option Flag is Freeze At Bill Completion • If BS Freeze Option Flag is Freeze At Bill Completion, freeze all freezable Bill Segments after all bill segments have been generated for the account and all bill segments are freezable

  25. Lots Happens When A Bill Is Completed • SA type pre-bill completion algorithms are executed • Customer class pre-bill completion algorithms are executed • Due date is calculated (more about this later) • Bill routings are created • SA type post bill completion algorithms are executed • Customer class bill completion algorithms • Bill message codes are extracted from whatever source and linked to the bill • Payments, adjustments, and corrections that have been frozen since the last bill are linked to the new bill • Automatic payments are created (EFT bank transactions) • Late payment date is calculated • The account is scheduled for review by the ADM on the due date plus the customer class’ grace period • The bill’s status becomes Complete Refer to the Bill Lifecycle documentation for more details

  26. SA Type Pre and Post Completion Algorithms An SA type may have pre-completion algorithms and post-completion algorithms Pre- Complete Algorithm Post-Complete Algorithm SA Type/ Algorithm Account SA Type The system executes these algorithms 1st in the order of the SA type’s bill processing sequence (if populated) then in the order of the algorithm’s sequence on the SA type SA Bill Segment

  27. Customer Class Pre and Post Bill Completion Algorithms A customer class may have pre-completion algorithms, completion algorithms and post-completion algorithms Pre-Bill Completion Algorithm Bill Completion Algorithm Customer Class CC / Algorithm Account Post Bill Completion Algorithm SA The system executes these algorithms in the order of the algorithm sequence specified on the customer class Bill Segment

  28. Closing Bills

  29. Closing Bills • There really is no such thing as a closing bill; the notion of closing is only relevant to bill segments • A closing bill segment is the final segment produced for a service agreement (the end date of the bill is the stop date of the SA) • A bill may contain a combination of closing and normal bill segments (when a customer only stops a subset of services)

  30. Lots Happens At Completion Of A Closing Bill Segment • If the SA is for a deposit, • The deposit balance is refunded to the customer (using the refund algorithm on the deposit class) • Note: final interest is calculated when the deposit SA transitions from pending stop to stopped • If any money is left, it will be refunded as part of the write-off process (discussed under credit and collections)

More Related