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Patron Queuing System

Patron Queuing System. Team Gong Archit Agarwal Thanh Nguyen Adnan Salam. Overview. Background Deliverables Restrictions Principles of Operation Development Approach System Block Diagram Marketing Q & A. Background. Customers waiting in line Avoid wasting time

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Patron Queuing System

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  1. Patron Queuing System Team Gong Archit Agarwal Thanh Nguyen Adnan Salam

  2. Overview • Background • Deliverables • Restrictions • Principles of Operation • Development Approach • System Block Diagram • Marketing • Q & A

  3. Background • Customers waiting in line • Avoid wasting time • Avoid waiting in line • Profitable to businesses • Less waiting time = more happy customers = more business = more money • Consistent customer flow

  4. Deliverables • A robust sensor system • Intelligent algorithms computing waiting time • User friendly web site • ECS Portal Advertising • Cost effective system • Technical Manual • Feasible future implementation

  5. Special Restriction • The PQS system can only work in the presence of an Wireless Internet connection. • The sensing area should be narrow enough so that only one patron will get counted at a time. • Different settings require different setups; i.e. it’s not generic • Any further restrictions will be considered upon evaluation results.

  6. Principle of Operation • Simple setup – One transmitter and two receivers • The PQS project relies heavily on the accuracy of the sensors • The controller board stores the current count for the number of customers at our clients location • Determine Congestion Level

  7. Principle of Operation • Apache server hosting a multi-thread java server and Web services • A real time updated graph – every 5 minutes interval • Advance Algorithms will be used to calculate wait time • Data transmitted via WIFI network

  8. Development Approach • Implement and install a PQS • Implement Apache Server • Develop a eye-catching Web site • Implement advanced algorithms • Advertise System to Public • Measure Performance • Refine Sensor Arrangement

  9. Design Constraints • Human Nature • Strict Queue • Users entering through exits • Lumped Queue • Requires Smart Controller • Web Interface • Database management • Security

  10. Number people in line sensed by the infrared sensors Reset counter by the users Number of people on the line and approximation of wait time showing on PQS Webpage. Input/ Output Acceptance test - The system will be installed fully functional at Marcus Café. Its performance will be tracked over time and compared data to observe congestion.

  11. System Block Diagram

  12. Sensor Configurations

  13. Sensor Configurations

  14. Sensor Configurations • Lumped Queue • Volume Detection • Customers and non-Customers mixed • Multiple Detection Points/ Areas

  15. Sensor Configurations

  16. Determining Success • Installed and Functioning PQS • PQS data must correspond to observed data • Patron Feedback • Customer Feedback • Reasonable Cost

  17. Why PQS ???? • Improve an existing system • Testing • Marketing • Business Analysis

  18. Marketing • Marcus Café • Market Web site • ECS Portal • Bursars Office • Daily Collegian • Posters • Rao’s Coffee • Rao’s Web site • News paper publicity

  19. Milestones • 10/13 - Have a complete system up and running • 10/20 - Install system in Marcus café. and Beta1 Website will be launched. • 10/22 - Run tests and learn in & out of the whole system • 11/02 - Convert existing Assembly code to C++ • 11/03 - Use Java to update database • 11/08 - Re-Design and HTML code of website • 11/16 - Link database with website • 12/01 - Additional feature will be incorporated with 2nd database. and Beta 2 Website will be ready to launch.

  20. Q & A • Questions and Comments

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