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12.1 Introduction. Queuing is the study of waiting lines, or queues.The objective of queuing analysis is to design systems that enable organizations to perform optimally according to some criterion. Possible CriteriaMaximum Profits.Desired Service Level.. Analyzing queuing systems requires a clear understanding of the appropriate service measurement.Possible service measurementsAverage time a customer spends in line.Average length of the waiting line.The probability that an arriving 224

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