June 2004. No Business IntelligenceCrystal Enterprise 8.5 (not enterprise-wide, not supported), Crystal Reports 9.x, Crystal Reports 10Discussions of better integration of systems were underway. . Bearing Point Assessment. Fall 2004 engagementInterviewed participants in major departments at all hotels and corporateWhat are Key Performance Indicators (KPIs)?What should BI look like?How long will it take to build and at what cost?What challenges do we face?.