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Session 1B3: Advanced Collaboration Services Jerry Labie CEO, Open-Xchange Inc May 8 th , 2:30pm – 3:00pm SME Market Under served re: IT Cost/expertise Need/demand is there SaaS is the solution Hosters well positioned to offer SaaS Demand for E-mail & collaboration strong

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slide1

Session 1B3: Advanced Collaboration Services

Jerry Labie

CEO, Open-Xchange Inc

May 8th, 2:30pm – 3:00pm

sme market
SME Market
  • Under served re: IT
    • Cost/expertise
  • Need/demand is there
  • SaaS is the solution
  • Hosters well positioned to offer SaaS
  • Demand for E-mail & collaboration strong
  • TTM is critical
  • Open-Xchange supports these needs

Presentation Title (Manually Change in Master Slide)

collaboration needs are changing
Collaboration Needs Are Changing
  • SMB market is driving growth of groupware
  • Hosting providers must offer competitive solutions
  • Cost effective solutions create additional revenue from customer base

“Growth in the hosted business e-mail segment will be driven by SOHOs and small to medium-sized businesses.The continually improving functionality of hosted business e-mail services is a boon for these businesses, enabling them to deploy advanced messaging and collaboration features to end users without having to purchase and manage costly insourced software.”

Source: Radicati Group

Hosting E-mail Market, 2006-2010

Advanced Collaboration Services

sme users today are challenged by information overflow
SME users today are challenged by information overflow

Creates demand for functionality beyond eMail

But needs to be integrated, cheap, safe and secure

4

slide5

Low

High

Functionality/Level of Customization

Hosted Email Market - 2010

Managed Business

Email Provider

Very Large

Managed Business Email (7.8M)

Large

Courtesy of the Radicati Group - Hosted E-mail Market, 2006-2010

Hosted Business

Email Providers

Target Market

SMEs

ISP/Webmail & Hosted (383M)

ISP/Webmail

Providers

SME Market

Consumer ISP/Webmail

Consumers

5

Advanced Collaboration Services

hosters need key differentiators to compete with ms and google
Hosters need Key Differentiators to compete with MS and Google

Hosters today

Price competitive thanks to Open Source Software

Existing strong SMB customer base

Under attack from two sides - Web and Software companies

Hosters competitive strategy

Evolve from Technology to Service Provider

Requires applications which fit their DNA

Need to fully integrate apps into existing infrastructure and business processes

Demand for a flexible licensing model

Ability to offer a high-value service at a disruptive price point

6

open xchange hosting infrastructure

Webmail Servers

OX Servers

Open-Xchange Hosting Infrastructure

Load Balancer

Request

Billing Servers

Web Servers

Provisioning Servers

Mail Store

MTAs

Edge MTAs

Database Servers

Incoming Email

7

Advanced Collaboration Services

open xchange delivers what hosters need
Open-Xchange delivers what Hosters need

Functionality

Integration

Scalability

Business Model

8

questions and answers
Questions and Answers

Q&A

9

Advanced Collaboration Services