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MGMT 371: Managing Diversity. Defining diversity; layers Evolution of thinking Business Case Challenges Diversity Life Cycle Evolution of Practices. Diversity Management. Definition; Four Layers (Fig. 4-3) Diversity involves managing differences and similarities Abilene Paradox

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MGMT 371: Managing Diversity


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mgmt 371 managing diversity
MGMT 371: Managing Diversity
  • Defining diversity; layers
  • Evolution of thinking
  • Business Case
  • Challenges
  • Diversity Life Cycle
  • Evolution of Practices
diversity management
Diversity Management
  • Definition; Four Layers (Fig. 4-3)
  • Diversity involves managing differences and similarities
    • Abilene Paradox
    • Which is harder?
  • Giraffe and the Elephant Fable
    • What do they represent?
managing diversity
Managing Diversity
  • Affirmative Action vs. Valuing Diversity vs. Managing Diversity
  • Evolution:
    • Assimilation
    • Acculturation
    • Acceptance
    • Accommodation
    • Appreciation
managing diversity4
Managing Diversity
  • Making a Business Case for Diversity:
    • Workforce Realities
    • Competitive Advantage
      • Costs
      • Attitudes
      • Recruiting
      • Sales/Profits
      • Creativity/problem solving
managing diversity challenges
Managing Diversity: Challenges
  • Ethnocentrism
  • Stereotypes/biases/prejudices
  • Nonsupportive environment
  • Work/family balance
  • Not a priority
  • Nonaccommodating systems
  • Resistance to change
diversity life cycle
Diversity Life Cycle
  • Goal: Diversity Maturity
  • Phases:
    • Organizing for change
    • Identifying the culture
    • Raising awareness
    • Anchoring the change
    • Evaluate and follow-up
options for managing diversity r roosevelt thomas
Options for Managing DiversityR. Roosevelt Thomas
  • Include/Exclude
  • Deny
  • Assimilate
  • Suppress
  • Isolate
  • Tolerate
  • Build Relationships
  • Foster Mutual Adaptation
morrison s diversity practices
Morrison’s Diversity Practices
  • Table 4-2, p. 111:
    • Accountability practices
    • Development practices
    • Recruitment practices