listening responding l.
Download
Skip this Video
Loading SlideShow in 5 Seconds..
Listening & Responding PowerPoint Presentation
Download Presentation
Listening & Responding

Loading in 2 Seconds...

play fullscreen
1 / 12

Listening & Responding - PowerPoint PPT Presentation


  • 360 Views
  • Uploaded on

Listening & Responding. HCOM-100. (Beebe & Ives, 2004, pg102). Communication Principles. (Beebe & Ives, 2004, pg105). Listening & Responding Preview. The principle of Listening and Responding How we listen Listening goals Listening barriers Listening skills Responding skills

loader
I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
capcha
Download Presentation

PowerPoint Slideshow about 'Listening & Responding' - johana


An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript
listening responding

Listening & Responding

HCOM-100

(Beebe & Ives, 2004, pg102)

communication principles
Communication Principles

(Beebe & Ives, 2004, pg105)

listening responding preview
Listening & RespondingPreview
  • The principle of Listening and Responding
  • How we listen
  • Listening goals
  • Listening barriers
  • Listening skills
  • Responding skills
  • Responding with Empathy
what you do with your communication time
What You Do With Your Communication Time
  • Speak = 30%
  • Read = 16%
  • Write = 9%
  • Listen = 45%

(Beebe & Ives, 2004, pg 104)

how we listen
How we Listen
  • Listening v. Hearing
  • Selecting
  • Attending
  • Understanding
  • Remembering
  • Responding

(Bachin & Beck, 1985, pg10)

listening barriers
Listening Barriers
  • Self Barriers
    • Self focus
    • Emotional noise
    • Criticism

(Beebe & Ives, 2004, pg109)

listening barriers7
Listening Barriers
  • Information Processing Barriers
    • Processing rate
    • Information Overload
    • Receiver apprehension
listening barriers8
Listening Barriers
  • Context Barriers
    • Barriers of time and place
    • noise
listening skills
Listening Skills
  • Stop: Turn Off Competing Messages
    • Decentering
  • Look: Listen With Your Eyes
  • Listen: Understand Details and Ideas
    • Identify your listening goal
    • Mentally summarize the details
    • Link Message details with major idea
    • Practice
    • Transform barriers into goals
responding skills
Responding Skills
  • Be Descriptive
  • Be Timely
  • Be Brief
  • Be Useful
  • Be Active
responding with empathy
Responding with Empathy
  • Emotional Intelligence
  • Understanding Your Partner’s Feelings
  • Ask Appropriate Questions
  • Paraphrase the Content
  • Paraphrase Emotions

(Beebe & Ives, 2004, pg119)

what questions do you have
What questions do you have?

Homework:

1.) Reading?

2.) Turn in Assignments?