NHS e-Referral Service Arranging Aftercare. Patient and User Journey: The Vision ……. 1. Consultant arranges admission
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Patient and User Journey: The Vision …….
Consultant arranges admission
Following referral from a Musculoskeletal Assessment Service, Dan attends an outpatient appointment with Mr de Souza, a knee specialist. The consultant, examines the patient, reviews the x-ray and advises a knee replacement. They discuss the implications of this and arrange a mutually convenient date for the operation. The admission is booked through the NHS e-Referral Service.
Patient books aftercare
Following the operation, and as part of the discharge process, Mr de Souza wants Dan to have six weeks of physiotherapy, which he asks Nadia, the Ward Manager, to arrange. Nadia logs onto the NHS e-Referral Service on behalf of Mr de Souza and finds a community physiotherapy service at a health centre close to Dan’s home. They agree a suitable initial appointment for the following week.
Consultant authorises follow-up appointment
Mr de Souza tells Dan that, after his physiotherapy, he should not need a planned orthopaedic follow-up appointment. Instead, Mr de Souza asks Nadia to provide Dan with instructions on how to book a follow-up appointment, using the NHS e-Referral Service, if required. Dan is told that the appointment request is valid for up to 12 months and he asks for the details to be emailed to him.
Secretary books interpreter
Rosa is not very good at translating medical terms; she therefore requests that an interpreter is present for Dan’s consultation. Nicola uses the NHS e-Referral Service to book an interpreter to attend the appointment, and asks Rosa how they would like to receive the appointment information. Rosa requests an electronic copy, so Nicola emails the appointment and interpreter confirmation.
NHS e-Referral Service vision – making paperless referrals a reality