NHS e-Referral Service Enhanced P atient Communication

1. NHS e-Referral Service Enhanced Patient Communication Patient and User Journey: The Vision …….

2. 1 Patient sees GP Hilda sees her GP with shortness of breath and worsening chronic obstructive pulmonary disease (COPD). Her GP, Dr Allenby, feels that all practice-based treatments have been exhausted and now needs specialist input into Hilda’s care. Enhanced Patient Communication

3. 2 GP refers patient for test Hilda wants to be seen locally. Dr Allenby types “COPD” into the NHS e-Referral Service and is prompted that the local services require breathing tests. He therefore fills in the appropriate electronic referral template. Enhanced Patient Communication

4. 3 Patient books appointment on her Smartphone Hilda asks to have her appointment booking information sent to her Smartphone. She follows the instructions and downloads the NHS e-Referral Service app, which she is then able to use to book her appointment and receive the confirmation. Enhanced Patient Communication

5. 4 Patient attends appointment Tim Williams, the respiratory technician, reviews and accepts the referral. Hilda attends the appointment and has the breathing tests. The result is uploaded to the NHS e-Referral Service and Dr Allenby receives a notification. Enhanced Patient Communication

6. 5 GP refers patient for test Dr Allenby telephones Hilda and explains that the results confirm worsening COPD; he advises referral to a respiratory specialist. Hilda says she would like to be seen at the same hospital. Enhanced Patient Communication

7. 6 Patient books appointment Once again, Hilda wants the information to be sent to her Smartphone and she books the appointment via the NHS e-Referral Service app. Enhanced Patient Communication

8. How can YOU get involved? • Take part in the consultation at: www.hscic.gov.uk/ers • Contact us on email: nhs.ers@hscic.gov.uk NHS e-Referral Service vision – making paperless referrals a reality