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Departments

Explore the essential aspects of effective HR management, including recruitment, job descriptions, interviews, retention, training, and disciplinary actions. Learn about key legislations like the Equal Pay Act 1970 and the Disability Discrimination Act 1995.

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Departments

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  1. Departments

  2. Human Resources • Recruitment • Job description • Person specification • Job adverts • Applications and CVs • Interviews • Retention • Disciplinary Action • Training and Development • Promotion • Trade Union Negotiations • Legislation: • Equal Pay Act 1970 • Sex Discrimination Act 1975 & 1986 • Race Relations Act 1976 • Disability Discrimination Act 1995 • Health and Safety at Work Act 1974 • Employment Rights Act 1996

  3. Finance Department • Financial Accounting • Recording all transactions • Keeping all financial records • Preparing financial reports • Costs and Budgets • Work out all costs of products/services • Analysing past costs • Setting targets and department budgets • Comparing budgets to actual figures • Managing Finance • What resources are needed • Raising additional capital for new resources • Payroll • Recording employee hours worked • Calculating pay and deductions

  4. Administration Gives support to the whole business and to all the functions • Clerical, filing and keeping records • Photocopying • Secretarial services • Reception/telephone • Incoming and outgoing mail

  5. Operations Raw Materials Production Process Finished Product • Types of production: • Job – one off item, i.e. a painting • Batch – make a load of one item i.e. bread • Continuous flow – made along a production line i.e. a car • Quality Control • Quality control/inspection • Quality assurance

  6. Customer Service • Information of product/service ranges • Delivery information • Product safety • Product/service advice and information • Information on credit facilities • After sales service – guarantees, help lines

  7. ICT Support In house support to all departments Setting up departmental systems Website updates

  8. Marketing and Sales • For the customers to buy a good or service it must be: • The right product • In the right place • At the right time • At the right price • Marketing mix: • Product • Price • Promotion • Place • Two types of market research: • Primary research (Field) • Secondary Research (Desk) • Products need to be promoted in order to gain sales, this can be through: • Point of sale • Advertisements • Sponsorship • Competitions

  9. Activity Marketing the Can! FIZZO

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