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Transitioning from HR Leader to Chief people officer

Transitioning from HR Leader to Chief people officer . “ and their Super Hero capes are invisible”. Jack Smalley, SPHR ~ Director HR Learning and Development. Leadership and the Desert Island. One = Can live without Leadership Two = If they are totally compatible

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Transitioning from HR Leader to Chief people officer

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  1. Transitioning from HR Leader to Chief people officer “ and their Super Hero capes are invisible” Jack Smalley, SPHR ~ Director HR Learning and Development

  2. Leadership and the Desert Island • One = Can live without Leadership • Two = If they are totally compatible • Three or more = Someone has to take the lead! • Survivor • Big Brother

  3. Key Competencies of Chief People Officers Accountability Ownership Influence Consistency Integrity

  4. ACCOUNTABILITY

  5. Accountability Disclaimer:“I am in no way responsible for the content of this section. Any errors, overstatements or outright fabrications are entirely the fault of others, saboteurs or YOU the audience” -Jack F. Smalley

  6. Ensure Accountability • Getting others to accept personal ownership • Must have clear and measurable results

  7. Assigning Accountability • Achilles’ heal of many HR leaders • Assign only to those we trust • Chief People Officers assign accountability for team’s expectations • Insecure leaders deflect failures through denial, blame and excuses • Have difficulty holding subordinates accountable

  8. OWNERSHIP

  9. Passion Ownership Passion about job You care about what you do When you are proud of what you have done, you become passionate You do it better and take pride in what you do

  10. It is Easy to Confuse Accountability and Ownership… Being great at one does not guarantee the success of the other.

  11. High Ownership / Low Accountability OU Football Coach, Bob Stoops “There will be no excuses” – 1999 vs. Lance Armstrong

  12. Responding to Failure, Mistakes and Criticism Answer yes or no • When things go wrong, I automatically blame myself. • When I make a mistake, I have a hard time forgiving myself. • I often walk away from conversations obsessing over what I said or failed to say. Accountability vs. Ownership

  13. Responding to Failure, Mistakes and Criticism Answer yes or no • I remember every dumb thing I have ever done or said. • I take “constructive” criticism personally. **Many politicians fail to take ownership until presented with the facts.

  14. Influence

  15. Who are best at influence? Answer… Babies!

  16. Influence is in the Details Dr. William Osler The value of experience is not in seeing much, but in seeing wisely. The good physician treats the disease; the great physician treats the patient who has the disease.

  17. They influence with: Smiles Anger

  18. Directive vs. Collaborative Jack Welch Colin Powell

  19. Influencing Leadership HR leaders possess directive or collaborative styles. Directive vs. Collaborative • High in accountability • Leads Personally • Lets others know where they stand on issues • High in ownership • Enables subordinates to lead • Is interested where others stand

  20. Influencing Leadership Directive vs. Collaborative • Confident • Persistent – stays on course • Modest - aware of own weaknesses • Flexible – can change course if needed

  21. “Captainitis” “To Directive” • The need to influence • 1982 – Airliner crashes in Potomac River – Washington, DC • Exchange from Pilot to Co-Pilot

  22. “Captainitis” Co-pilot: “Let’s check ice on wing” Pilot: “No, let’s go now” Co-pilot: “This instrument doesn’t‘ seem right” Pilot: “Yes it is” Co-pilot: “Larry, we’re going down” Pilot: “I know” Next sound: Impact – 78 killed

  23. Ability to Influence is Earned Scenario • A subordinate is having performance issues • “You should consider addressing this, it is causing conflict in your department” • Peer that you value, respect and admire • Peer you have little in common with and previous conflict

  24. Scenario • We allow those we respect to influence • Similar values • vs. • Those we don’t relate to

  25. Brown University study on teenage smokers • Teens are more likely to smoke: • 14% history of delinquency • 14% history of depression • 23% one or two parents smoke • 1,000% two of more friends who smoke

  26. The Influence of Scarcity • Opportunities seem more valuable if less available • Twinkies • Good wine year

  27. Consistency

  28. Consistency

  29. Great Leaders are Surrounded by a Great Cast to Ensure Consistency Whitey Ford Yogi Berra Tom Seaver Johnny Bench Steve Carlton Tim McCarver • Baseball pitchers/catcher

  30. What does Luck Have to do With It? Consistency Tom Brady, New England Patriots • 199th pick • Projected as career back-up • Drew Bledsoe injury • MVP Super Bowl Are you ready for “your” moment of opportunity?

  31. What does Luck Have to do With It? Consistency Jack Smalley, SPHR • “C” Student • Pipe inventory clerk • New company wanted HR Assistant from community • Mobil Oil interview at DFW • Maintained contact with Mr. Funk • My moment at ILC

  32. What does Luck Have to do With It? Consistency Though a little luck may assist you in getting in the door…. Consistency ensures opportunity and growth.

  33. What does Luck Have to do With It? Consistency “Success is simply a matter of luck” Ask any failure!

  34. I will enjoy the National Championship for 1 day then begin work on next year.-Nick Saban

  35. To Make a Mistake is Not Failing at Consistency • Fred Astaire told by producer, “Too bald, too skinny, can’t dance • Ginger Rogers Q-TIP Quit Taking It Personally

  36. “I have not failed, I have successfully discovered twelve hundred ideas that don’t work.”- Thomas Edison  Super Hero Leaders are not defined by their mistakes but by who they are after a mistake.

  37. Leading Through Chaos Andy Griffith show • Barney asked two questions... • How to acquire good judgment • Answer: Experience • How to get experience • Answer: Get kicked around a little

  38. “Being Kicked Around a Little” • HS Football coach, Joe Ethridge • Top assistant • Head coach 5 years • Resignation • High School Principal • School Superintendent • 15 years • State Awards

  39. Integrity

  40. Integrity The Human Resource “Do Right Rule” • CPOs must guard their integrity • Lifetime to achieve • Moment to lose • No difficult decisions

  41. Integrity • Gallup survey of 1,300 executives • 16 traits to success • 71% listed integrity #1

  42. Integrity and Honesty Honesty is not always good news.

  43. Integrity vs. Billy Graham Jim Bakker

  44. Integrity vs. John Wooden Mike Rice

  45. Failure is not fatal: but failure to change is!

  46. Learning From Adversity • We are not defined by our mistakes but by who we are afterwards Andy Pettitte vs. Lance Armstrong

  47. Who is the World’s Greatest Super Hero Leader?

  48. Many CPOs model the Leadership style of their Mother • Nurturing like your Mom • Allows you to make mistakes to teach you • Reprimands; but cares • Always has time for you • Mentor • Is always your Mom

  49. The greatest gift of a Chief People Officer Mentoring

  50. Mothers Lead on Monday; same as Saturday • Saturday Leaders • Remain close to family • Stay active in children’s lives • Family time • Monday Leaders • Remain close to subordinate’s needs • Keep communication lines open • Promote accessibility

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