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Managing Technology and Information. Chapter 15. Learning Goals. Distinguish between data and information and explain the role of management information systems in business. List the components and different types of information systems.

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Learning Goals

Distinguish between data and information and explain the role of management information systems in business.

List the components and different types of information systems.

Outline how computer hardware and software are used to manage information.

Describe the networking and telecommunications technology and types of computer networks.

Discuss the security and ethical issues involving computer information systems.

Explain the steps that companies go through in anticipating, planning for, and recovering from information system disasters.

Review current trends in information systems.








information systems
Information Systems

Data – raw facts

and figures

Information –

knowledge gained

from processing data


System –

organized method for

collecting, storing,

and communicating

information on operations

Chief Information

Officer –

executive responsible for

directing information

systems and operations

components of information systems
Components of Information Systems

Computer Hardware

Computer Software

Telecommunications and Computer Networks

Data Resource Management

types of information systems
Types of Information Systems

Operational Support Systems

Transaction Processing System

Process Control System

Management Support Systems

Management Information System (MIS)

Decision Support System (DSS)

Executive Support System (ESS)

computer hardware
Computer Hardware

The tangible elements of a computer system

The components that store and process data, perform calculations

Input devices like the keyboard and mouse allow users to enter data and commands.

Storage and processing components consist of the hard drive and other storage components like flash drives.

types of computers
Types of Computers

Desktop (Personal) Computers




Notebook Computers

Handheld Devices

computer software
Computer Software

Programs, routines, and computer languages that control a computer

Operating System

Windows Operating System

Mac Operating System

Application Software

Microsoft PowerPoint


computer networks
Computer Networks


Local Area Networks (LAN)

Wide Area Networks (WAN)

Wireless Local Networks


Virtual Private Networks (VPN)

Voice over Internet Protocol (VoIP)

security issues
Security Issues


Computer Viruses


Trojan Horses


ethical issues affecting information systems
Ethical Issues Affecting Information Systems

Use of information systems by employees and vendors:

Personal Use


Organizational use of information:

Employment records

Employee monitoring

disaster recovery backup
Disaster Recovery & Backup

Natural Disasters

Power Failures

Equipment Malfunctions

Software Glitches

Human Error

Terrorist Attacks

The most basic precaution – Backup.

90% of firms that sustained a loss of critical data went out of business within two years.

information systems trends
Information Systems Trends

The Distributed Workforce

Employees who work in virtual offices

Application Service Providers

A firm that provides computers and application support

On Demand, Cloud, and Grid Computing

Renting software time