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Managing Information Systems and Communication Technology

Managing Information Systems and Communication Technology Presenters: Tim Stoik & Ethan Turenne What to Leave With An understanding of Total Cost of Ownership (TCO) and why it is a big deal when Managing Information Systems and Communication Technology

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Managing Information Systems and Communication Technology

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  1. Managing Information Systems and Communication Technology Presenters: Tim Stoik & Ethan Turenne

  2. What to Leave With • An understanding of Total Cost of Ownership (TCO) and why it is a big deal when Managing Information Systems and Communication Technology • An understanding of the process involved with Total Cost of Ownership

  3. Main Topic for Today • Factors and Elements that make up the Total Cost of Ownership (TCO) for Desktop Computing Source: study Conducted by the University of Tennessee

  4. What is TCO? Definition: TCO is a financial estimate designed to help consumers and enterprise managers assess direct and indirect costs related to the purchase of any capital investment, such as (but not limited to) computer software or hardware.

  5. Many unexpected events add to a company’s TCO • video

  6. Total Cost of Ownership • From a recently released Gartner study they asked how much would TCO be of 10 computers that are $2,000 each after administration and management costs are added up. Any Guesses?

  7. Why Bother with TCO? • Nearly 80% of IT costs occur after the purchase of the unit – half lie outside the budget • If a company can save Millions by switching there POS from Linux to Windows, that’s what makes TCO important to consider

  8. Windows Vs Linux For TCO • When the Facts are there! • Link To a Cool Video

  9. What Makes Up TCO • Purchase Price • Training Costs • Application costs • Maintenance • Environmental Change • Contracted Technical Support

  10. Purchase Price • Direct: • Desktop computer – Operating systems • Utility Apps – Communication equipment and software • Indirect: • Departmental Fileserver or Departmental Printer

  11. Training Costs • Both Direct and Indirect cost apply: • Formal and informal training occurs at the installation of every desktop • Cost and Method for training vary • Computer based training • Local vendors to out-of-town vendors • Local experts to local classes

  12. Application Costs • Includes any change necessary to the system in order to maintain compatibility within the institution:

  13. Maintenance and Support Costs • Labor force and personnel needed to support the desktop computer environment • Labor force and personnel includes: • Telephone support lines • Desktop service specialists • Desktop installers and troubleshooters • Customer service help for first-hand help

  14. Environmental Change Costs • communication linkage to the institutional communication backbone • Starts with software and network interface card • Ends with the maintenance of the communication environment for the enterprise

  15. Contracted Technical Support Costs • Cost includes the acquisition and maintenance of vendor contracts which provide expert tech support for the desktop – includes: • Warranty and maintenance agreements • Second and third level software expertise

  16. Average percentage of TCO for a desktop computer for one Year

  17. Average percentage of TCO for the same computer after five Years

  18. Recommendations to Lower the TCO for Purchasing • Develop standards configurations and review them quarterly. • Basic, intermediate, MultiMedia, and Power level • Limit the number of vendor / manufacturers • (6 choices) • Simplify acquisition of new systems - • (web based or e-commerce methods) • Certify vendor models and configurations • Including OS and NOS, and some peripherals • Aggressively retire legacy hardware and software systems • Make new technology affordable

  19. Recommendations to lower the TCO for Training • CBT contract that provides a large # of courses • Use CBT material as quick reference via its online indexing • Offer course via the web • CD’s with course material

  20. Vender Training vs. CBT

  21. Recommendations to Lower the TCO for Applications • Simplify the profiles by selecting a Company “soft standard” • An industrial standard utility suite • Aggressively retire legacy systems • Automate the updates and distribution software

  22. Lowering the TCO for Maintenance and Support • Establishing “soft Standard” based on industrial standards • Centralize and automate management and support • Simplify the reporting and problem tracking procedures • Develop a tracking system to measure improvements

  23. Lowering the TCO for Environmental Changes • Same as Maintenance and support for the most part • Simplify the environment and limit the # of choices

  24. Lowering the TCO for Tech Support • Centralize the management and support of vendor contracts • Limit the # of choices and contracts available • Develop and advertisement methods to inform the organization of there existence

  25. Refresher TCO is a major factor in every companies budget. Using and understanding TCO right will make or break an Organization in the long run. TCO is very critical when there are mass purchases of computers or software in the organization. Know the facts about a product and chose wisely.

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