Call recording for small & medium businesses using IP PBXs - PowerPoint PPT Presentation

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Call recording for small & medium businesses using IP PBXs
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Call recording for small & medium businesses using IP PBXs

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  1. Call recording for small & medium businesses using IP PBXs

  2. AboutVoice Recorders Ltd • Voice Recorders Ltd UK Established in 1999 are value added resellers of CallRex IP call recording solutions. • Provide a turnkey solution with CallRex IP software pre configured on recording servers. • We install train and support. Our technicians are highly trained and motivated and we also have the added back up support from a large US Corporation. We are an ISO9001 Quality Assured Company

  3. About Telrex Telrex is the leading provider of workplace recording and monitoring solutions for small and medium businesses • Call Recording/Monitoring for IP and IP-enabled PBXs • Computer Monitoring for Inside-Out Security Telrex was founded in 2000, and developed the first packet-based call recording & monitoring technology

  4. Telrex ProductSuite • CallRex Professional IP PBX call recording & monitoring • CallRex Multi-Media Add-On Call center computer recording & monitoring for CallRex Professional • CallRex Express IP PBX call recording & monitoring for up to 15 phones • IntelRex Computer/internet recording & monitoring for security and productivity

  5. VoIP Call Recording • Affordable for the SMB market – significantly less expensive • Voice traffic is packetized so the call can be captured at the data switch – It is entirely software-based • Requires no physical integration with the IP phone system • Small storage foot print: 60k per minute, 1 GB = 293 hrs • Windows based application – XP Pro, 2000 Server, 2003 Server

  6. Supported Telephone Systems

  7. CallRex Professional • The leading packet-based call recording/ monitoring solution for SMBs using IP PBXs • Companies use CallRex Professional to • Improve customer service • Resolve customer disputes • Enhance employee productivity • Meet legal and contractual obligations • Increase security

  8. Key Features • Real-Time Call Recording and Monitoring • Listen to phone calls in real-time – even from remote locations • On-Demand Licenses • Extend call recording to every employee • Look-Back Call Recording • Begin recording at any time during the call and you’ll still capture the entire call (“TiVo for call recording”). Perfect for On-Demand licenses!

  9. Tell Me More: On-Demand Licenses • Record a call anytime by pressing “Record” or “**” • Ideal for managers to spot-monitor employee phone calls or record their calls on an as-needed basis

  10. Key Features continued • Multi-Media Add-On • Allows call center managers to hear what is said on the telephone and see what is occurring on the computer - all in real-time! • Gets you into SMB call centers and opens up more structured call center opportunities • Multi-Site Recording • Record/monitor telephone calls at remote locations, all from one user interface • Advanced Search • Find specific recordings quickly and easily using date/time, user name, inbound number, caller ID name, phone number, flagged name or value, and recording group

  11. Tell Me More: Multi-Media Add-On • Monitor computer activity and phones in real-time. Ideal for Call Center Managers! • Screenshots are used for training agents on use of internal applications • Track call center agents’ internet and intranet activity – make sure that they are accessing the appropriate resources for problem resolution

  12. What’s New with CallRex Professional? • Increased performance • Faster call processing • Improved CRAC performance • Automated process monitoring (with Platinum Plan) • Automated nightly routine server maintenance • On-Demand licenses • **## for Look-Back Recording & Cisco TAPI • Richer multi-site support • Grab any recording, anytime • Auto-Restart if connection is lost • Increased scalability with Load Balancing Agent (LBA) • G.729(a) and G.729(simple) codec support • G.711 required for monitoring • Mixed G.711-G.729 codecs supported for recording New Version 3.1!

  13. Let’s take a look

  14. User Status • The CallRex Professional interface was designed with the manager in mind. • View agent status in real-time, silently monitor phone calls, record calls on-demand and monitor desktop computers in real-time.

  15. Recorded Calls • Managers can easily search and retrieve calls for playback • Double-click to play calls through your PC speakers

  16. Computer Monitoringwith Multi-Media Add-On • Call Center managers monitor an employee’s computer activity in real-time and ensure agents are using the correct resources for problem resolution.

  17. Key Markets Using CallRex Professional • Financial Services • Healthcare/Medical Offices • Insurance • Call Centers/Telemarketing/Collections • Legal Do you have a legal obligation to record calls?

  18. Beyond the Key Markets Concrete/Gravel Supply Auto Dealerships Telephone Betting Energy Traders Schools Government Collections Agencies Travel Agencies Museums Police • Call recording is a Standard Business Practice • CallRex Professional is used by a wide variety of organizations: You name it – we’re probably there.

  19. Why CEOs Like CallRex Professional • Meets legal obligations • Improves customer service • Increases employee productivity • Affordable – Quick ROI! • Addresses security concerns • Get the organization’s “pulse”

  20. Why IT Managers Like CallRex Professional • Easy installation & maintenance • Unobtrusive packet-sniffing technology • Supports centralized deployments and remote site recording

  21. Contact Voice Recorders Ltd UK 0207 232 0253 for Sales 0207 7417 7781 (fax) sales@voicerecorders.co.uk Unit 20 City Business Centre Lower Road, London. SE16 2XB