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Chapter 2. SUPERVISION CHALLENGES. Chapter Outcomes. Explain how globalization affects supervisors. Describe how technology is changing the supervisor’s job. Explain the concept of e-business and e-commerce

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chapter 2

Chapter 2

SUPERVISION CHALLENGES

chapter outcomes
Chapter Outcomes

Explain how globalization affects supervisors.

Describe how technology is changing the supervisor’s job.

Explain the concept of e-business and e-commerce

Identify the significant changes that have occurred in the composition of the workforce.

Explain why corporations downsize.

Understand the concept of continuous improvement and identify its goals.

Describe why supervisors must be able to “thrive on chaos”

Define ethics

globalization
Globalization

Parochialism

Cultural environments

Cultural variables

Individualism

Power distance

Uncertainty avoidance

Quantity of life

Quality of life

technology
Technology

Equipment

Tools

Operating methods

Communication

Effects on supervisor’s job

e business
E-Business

Differentiate from e-commerce

Activities associated with a successful Internet-based enterprise

Developing strategies for running Internet-based companies

Improving communication with suppliers and customers

Collaborating with partners to coordinate design and production

e business venues
E-Business venues

Internet

Intranet

Extranet

facts about today s workplace
Facts about today’s workplace

Line between work and non-work time is blurred

Globalization created unlimited work hours

Communication technology creates enhanced opportunities to do business

Employees are expected to work longer hours

Dual-career couples

slide8

EXHIBIT 2–3

The diversifying of the American workforce.

workforce diversity
Workforce Diversity

Defined

Gender

Race

Ethnic origin

Age group

Family status

Physical abilities

changing how business operates
Changing how business operates

Downsizing

Continuous improvement

Work process engineering

Thriving on chaos

slide11

EXHIBIT 2–4

The foundations of continuous improvement.

the good organization
The “good” organization

Social responsibility

Social obligation

Social responsiveness

Ethics

slide13

EXHIBIT 2–5

Social obligation versus social responsiveness.

ethics
Ethics

Rules or principals that define right and wrong conduct

Subjective concept

Making decisions is easier when a code of ethics is in place

Not all companies embrace concept of enforceable code