1 / 17

Nonprofit Category

2011. Malcolm Baldrige National Quality Award. Nonprofit Category. Baldrige Performance Excellence Program | www.nist.gov/baldrige. Addition of Nonprofit Category. 2004: Legislation authorized Baldrige Program to expand to include nonprofit organizations.

jemima
Download Presentation

Nonprofit Category

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. 2011 Malcolm Baldrige National Quality Award Nonprofit Category Baldrige Performance Excellence Program | www.nist.gov/baldrige

  2. Addition of Nonprofit Category • 2004: Legislation authorized Baldrige Program to expand to include nonprofit organizations. • 2006: Appropriation provided funding for nonprofit category. • Since 2007: Four nonprofit organizations have received the Baldrige Award.

  3. Eligible Organizations U.S.-based nonprofit, public, private, or government organizations, such as • local, state, and federal organizations • trade associations • charitable organizations • social service agencies • credit unions • professional societies

  4. Baldrige and the Nonprofit Sector • Any organization can use the Criteria to improve and innovate. • Nonprofit health care and education organizations have applied since 1999.

  5. Changes to the Criteria to Include Nonprofit Organizations • Language adjusted throughout the Criteria booklet • Some item notes modified or added • Several glossary terms revised

  6. Nonprofit Characteristics Addressed throughout the Criteria Competition Collaboration Workforce Includes volunteers Customers Stakeholders Profits Budgets Products Programs

  7. Nonprofit Applicant Data

  8. Award Recipients―Nonprofit • Concordia Publishing House, St. Louis, Missouri (2011) • VA Cooperative Studies Program Clinical Research Pharmacy Coordinating Center, Albuquerque, New Mexico (2009) • City of Coral Springs, Coral Springs, Florida (2007) • U.S. Army Armament Research, Development and Engineering Center (ARDEC), Picatinny Arsenal, New Jersey (2007)

  9. Concordia Publishing House―Background • Publishing arm of the Lutheran Church–Missouri Synod (LCMS) founded in 1869 • Provides members of the LCMS with Christian ministry resources (over 8,000 products in a variety of formats and languages) for worship, education, and nurturing of their faith • Workforce: 247 employees • Revenue: $35 million

  10. Concordia Publishing House―Highlights • Electronic products increased from 457 in 2008 to 1,927 in 2010 • Over four-year period, customers consistently spent two times more per church member than customers of a primary competitor spent • Overall customer satisfaction is over 98 percent, exceeding levels set by annual Purdue University Benchmark Study of U.S. Call Centers • Among the “Best Christian Workplaces in the United States” in 2009, 2010, and 2011

  11. Cooperative Studies Program Clinical Research Pharmacy Coordinating Center―Background • Federal government organization that supports clinical trials targeting veterans’ health • Packages, stores, labels, distributes, and tracks clinical trial materials (drugs and devices) • Workforce: 111 employees • Revenue: $21 million

  12. Cooperative Studies Program Clinical Research Pharmacy Coordinating Center―Highlights • Benefits more than 90,000 patients per year at approximately 1,600 sites using nearly 300 drugs • Budget from new studies grew 143 percent • Overall customer satisfaction went from 83 percent “good/excellent” to 100 percent • Federal Executive Board Employer of Choice for 2008 and 2009 and in top ten on “New Mexico Best Place to Work for 2009” list

  13. City of Coral Springs―Background • City government follows a corporate management model • 4th-largest city in Broward County and 13th-largest in Florida • Workforce composed of approximately 1,100 employees and 700-plus volunteers • Multiple facilities including fire and police stations, parks, sports complex, and conference center

  14. City of Coral Springs―Highlights • Strong financial performance―AAA bond rating from major rating agencies • Customer focus commitment―“Slice of the Springs” meetings • Public safety improvements―10th-lowest crime rate overall in the United States • High employee satisfaction―90% or higher for 10 consecutive years

  15. ARDEC―Background • R&D center for armaments used by the U.S. Army, Special Operations Command, and other organizations • Over ten years, ARDEC developed and released more than 20 products that have provided U.S. troops with “world’s best” capabilities • Workforce of 2,971 at five locations: NJ, MD (two sites), IL, and NY • Revenue: $1.2 billion in FY2007

  16. ARDEC―Highlights • Revenue growth―$600 million in FY2001 to $1.2 billion in FY2007 • Benchmark in technology transfer―about 75% of technology projects transition into development • Army Research and Development Lab of the Year • Workforce engagement exceeds productivity and quality benchmarks―job satisfaction at 92% in FY2007 • SWORDS robot―a “most amazing invention”

  17. 2011 For More Information • Criteria booklets • Self-assessment tools based on the Criteria • Award recipient videos and profiles • Case studies • Baldrige community www.nist.gov/baldrige baldrige@nist.gov (301) 975-2036 Baldrige Performance Excellence Program | www.nist.gov/baldrige

More Related