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  1. lR;eso t;rs Taking IT to Masses

  2. What is Lokvani? Lokvani, Sitapur is an internet kiosk based system for providing various informations and public grievance redressal in a transparent, accountable and time-bound manner.

  3. Public Grievence Redressal EXISTING SYSTEM ? Senior Officers Departmental officers Field level officers/employees

  4. Lokvani - Process DM Concerned Department Lokvani Server Third Party, Lokvani Kiosk

  5. A Typical Lokvani Kiosk

  6. Lokvani – Business Model • 3 key components : • Viability • Sustainability • Replicability

  7. Average Income of Kiosks (from single service)

  8. Highest Earning Kiosk

  9. Proposed Services • Online court cases, cause lists, judgements • Online Electoral Rolls • Vehicle Registration, Driving License • Payment of electricity bills, phone bills • Ration cards and allotment to qotedar. • Police thana computerization / networking connectivity • Tourist Related information • Daily rates of Fruits/ Vegetables/ Grains • Online pensioners info. / Installation of IVRS – SMS • Parivar register Database (Rural & Urban) • All employees Database • University/ College info. (Seat Availability, Admission)

  10. Proposed Services (Contd…) • Health info. (All Hospitals/ Nursing Homes/ Laboratories) • Recovery Certificates (R.C.s) • Industries info (Durry exporters etc.) • Registry of properties • Banking Services • Drinking Water facilities Database • Development from MP/MLA funds • Khasra and Jamabandi records • SC/ST tracker

  11. Achievements • Successful implementation of project in spite of heavy power shortage (6 to 7 hours electricity availability) • Successful even in adverse conditions (illiteracy, attitude, work culture etc.) • People have appreciated, as the media reports and feedback shows • Replication: 18 districts have already implemented it. Government has asked all districts to implement through G.O.dated 16th June 2005.

  12. Achievements contd… • Best session of phase-2 in LBSNAA, Mussoorie • Appreciation by LOKAYUKTA, UP • Independent case study by IIM Lucknow • Grievances concerning central govt. departments also being resolved through Lokvani • Kiosk opened by army for welfare of serving and ex-soldiers • Accepted and extensively used by the common man. An average of 150-200 grievances being received daily

  13. Challenges • Mindset of government functionaries. • Lack of satisfaction of meeting personally with the officer. • Enclosures cannot be attached with application. • Possibility of fake complaints. • Sustainability • Quality vs. Quantity

  14. Lessons for future • No subsidies and loans • First increase the no.of services delivered through kiosks and then increase their reach in rural areas • Kiosks must be self-sustainable and profit driven • A combination of govt. and private services to be delivered through kiosks to ensure sustainability

  15. Road Ahead Making kiosks a single window ATM for all citizen related government services of the state and central government.

  16. Road Ahead contd… Using the model for the effective implementation of RTI Act, 2005.

  17. Road Ahead Going beyond the RTI Act in not only giving the information but also ensuring positive action on that information. “Strengthening the largest democracy of the world”