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Empowering Citizens Through E-Governance: The Lokvani Initiative in Uttar Pradesh

Lokvani is an innovative e-governance initiative in Sitapur, Uttar Pradesh, aimed at empowering citizens through a network of internet kiosks. Established without government funding, it provides transparent access to public services, grievance redressal, and essential information related to government schemes. Despite challenges such as the digital divide and employee resistance, Lokvani has registered over 25,000 complaints in just seven months, marking a significant step in e-governance in rural India. Future plans include home delivery of documents and touch-screen kiosks.

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Empowering Citizens Through E-Governance: The Lokvani Initiative in Uttar Pradesh

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  1. lR;eso t;rs Taking IT to Masses Lokvani: An e-ffort to empower

  2. Challenges of E-governance in UP • Computerization seen more as a publicity tool, a fashion than for any real purpose. Hence no people’s support for it. • Mindset of Government employees (fear of losing extra income). • More efforts for G2G than G2C, leading to no perceptible benefits to common people. • Infrastructure, power, and communication problems. • Education, illiteracy Lokvani: An e-ffort to empower

  3. Lokvani -the voice of the people An e-governance initiative by District Administration and National Informatics Centre in Sitapur (U.P., India) Lokvani: An e-ffort to empower

  4. What is Lokvani? Lokvani, Sitapur is an internet kiosk based system for providing various informations and public grievance redressal in a transparent, accountable and time-bound manner. Lokvani: An e-ffort to empower

  5. Our Role Models • Computerized railway reservation system • Bhoomi, Karnataka Lokvani: An e-ffort to empower

  6. Outline of presentation • Demonstration & technical details (WHAT?) 1. Front-end 2. Back-end • Process of implementation & administrative details (HOW?) Lokvani: An e-ffort to empower

  7. Lokvani: Introduction • An internet based network of 42 public kiosks (Lokvani centre) at tehsil and block level. • Established by private entrepreneurs without any government expenditure. • Fixed charges of Rs 5/- to Rs 10/- for availing facilities. • All the information/services put on web. Lokvani: An e-ffort to empower

  8. Available Facilities • Availability of land records (Khataunis) on internet. • Online registration, disposal and monitoring of public grievances. • Information of various government schemes/prescribed government forms • List of different development works / Schemes / Expenditure / Beneficiaries etc. • On line status of arms license applications. • GPF Account details of basic Education Teachers. • Details of work done under MPLAD / Vidhayak Nidhi. • Allotment of funds to Gram Sabhas under different development schemes. • Allotment of Food grains to Kotedars (fair price shops). • Other useful information of public interest. • Online tender submission / monitoring. Lokvani: An e-ffort to empower

  9. Public Grievence Redressal EXISTING SYSTEM ? Senior Officers Departmental officers Field level officers/employees Lokvani: An e-ffort to empower

  10. Lokvani - Process DM Concerned Department Lokvani Server Third Party, Lokvani Kiosk Lokvani: An e-ffort to empower

  11. Strengths of Lokvani • Transparency and accountability to complainant. • Complete transparency in all works / schemes / beneficiaries / selection / expenditure etc. • Compulsion to come to District / Tehsil Head Quarter avoided. • Effective monitoring of all complaints / grievances. • 24X7 services. • Monitoring of performance of district level officers is possible by senior officers at state headquarter. Lokvani: An e-ffort to empower

  12. Strengths of Lokvani Contd. • Manipulation/fudging of records not possible • Permanent, transferable and easily accessible records to everyone • Any kind of analysis possible • Job creation in rural areas • Bridging the digital divide • Easily replicable • A new way of interacting with the government without having to go to any government office Lokvani: An e-ffort to empower

  13. Achievements • More than 25,000 complaints registered and 20000 disposed off in about 7 months. • First successful E-Governance project in Uttar Pradesh • First District in country to provide On line Land records on Internet in Hindi. • Successful implementation of project in spite of heavy power shortage (6 to 7 hours electricity availability) • Successful even in adverse conditions (illiteracy, attitude, work culture etc.) • Wide media coverage at local and national level • Replication of Lokvani is underway in entire state. • Already been implemented in several districts of UP. Lokvani: An e-ffort to empower

  14. Challenges • Mindset of government functionaries. • Lack of satisfaction of meeting personally with the officer. • Enclosures cannot be attached with application. • Possibility of fake complaints. • Quality vs. Quantity • Sustainability Lokvani: An e-ffort to empower

  15. How we did it Lokvani: An e-ffort to empower

  16. How we did it Contd. Lokvani: An e-ffort to empower

  17. Future Plans • Home Delivery of “Nakal Khatauni” via courier services. • Installation of touch screen Kiosk. • Court Judgments and cause List on Lokvani. Lokvani: An e-ffort to empower

  18. Lessons Learnt • Better copy than reinvent the wheel • Seeing is believing • Team spirit (giving credit/appreciation/freedom) • Best is the enemy of good • Failure is the pillar of success • Socialising helps • No subsidies • Strategy (calculated moves) • Use of media and politicians • No need to be a technocrat Lokvani: An e-ffort to empower

  19. Thank You • When we both take • one step each, • We come two steps closer. Lokvani: An e-ffort to empower

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