What’s Your LMSs Status?

1. What’s Your LMSs Status? Online Learning Conference 2013 The Educe Group

2. Introductions & Format Brandon Williams Business Consultant @ The Educe Group • Focal points: • Internal Social Collaboration Platforms and Strategy • Learning and Performance Management Systems Session Information: • Feel free to ask questions along the way • I love being interrupted NOTE: I’ll be posting the full presentation to SlideShare • Links via email or Twitter

3. Informal Polls to Start… Who here uses informal or collaborative technology within their organization? Who here uses a learning management system? Are they integrated into a larger talent management suite? *either together or in combination with Performance*

4. The Big Picture: A Reminder • “You’ve lost…that…learn-ing feel-ing…” • Do we understand the importance of learning or have we been wrapped up in buzzwords and trends? • Do our sponsors “get it”? • The purpose: Utilize these systems to empower, enable, develop potential of our people • Not just another IT project, not just business goals • It behooves us to align our systems properly

5. The Social Networking Barrage 10/6/12 www.soravjain.com

6. The Social Networking Barrage

7. Where’s the LMS in all this? ?

8. LMS: Registration and Tracking • Self-registration • Manage ILT/VC processes • Deliver WBT • Tracking of compliance and continuing education • Assessments “A social learning model will not replace, eliminate, or displace traditional formal learning. Companies will still need to create, deliver, manage, and report on certification and compliance initiatives.” David Wilkins, T+D

9. LMS Statistics The LMS is ranked as one of most important systems in a company’s HR infrastructure. More than 70% of large organizations have an LMS, and almost 1/3 are considering replacing them. “LMSs are the infrastructure that drives learning, making training administration more efficient and reaching more people through e-learning and reusable content.” CLO Magazine, August 2009 Bersin by Deloitte, December 2012 CLO Magazine Survey, 2010 Bersin by Deloitte, 2011 CLO Magazine Article, 2012

10. Common Complaints about the LMS It’s not user friendly Too many clicks Too hard to find anything Don’t know what I need to take Not intuitive Can’t get the reports I need Have to go to too many places to get what I need I finished my training but it’s not on my transcript Too hard to search Can’t keep up with patches and upgrades

11. LMS: Knowledge Base

12. LMS: Catalog Set Up How is your catalog structured? Does it allow learners to find training that will build targeted skills and competencies? Saba “Categories” Cornerstone “Subjects”

13. LMS 2.0: Catalog Set Up How is your catalog structured? Does it allow learners to find training that will build targeted skills and competencies? Saba “Categories” Featured Categories/Content Expert Search Grouping by content type and user generated tags

14. LMS: Portal to Learning Virtual Classroom Web Based Training Podcast Mobile Learning Reference Document ILT Gateway to multiple learning methods

15. Evolution of LMS Talent Management Curricula / Blended Learning Registration and Tracking Web Based Training Development Plans/Skills and Competencies ? Collaborative Capabilities

16. LMS and Web 2.0 today “For sure, learning management systems are here to stay. But this is the time to determine whether your LMS stays in the back office and is focused on traditional tasks or if it becomes a cornerstone for new learning and talent requirements” - Josh Bersin “You can lead people to Twitter, but you cannot make them tweet” – Bill Sherman, Intulogy

17. Metrics in a 2.0+ World • Focus: • Less on utilization metrics • More on the impact skill and training has on employee and organizational performance • Which metrics are more important for business? Source: “Begin With the Business in Mind,” Matt Donovan, CLO Magazine, January 2012

18. Web 2.0 Technology Use Web 2.0 has a major role in the learning function Not using web 2.0 now, but plan to adopt Web 2.0 has a minor role in the learning function Not using web 2.0, no plans to adopt Using web 2.0 but not for learning “Transforming Learning with Web 2.0 Technologies”, ASTD Research Report

19. Why adopt Web 2.0 for learning? • Improve knowledge sharing • Foster learning • Provide more informal learning opportunities • Improving communication • Finding resources more easily • Boosting collaboration • Building organizational relationships I4cp/ASTD study sponsored by Booz Allen Hamilton

20. Why adopt Web 2.0 for learning? IBM Institute for Business Value November, 2012

21. The Evolution of Work • From hierarchies to a more flattened structure • From fixed working hours to flexible working hours • From hoarded information to shared information • From on-premise to the cloud • From email as primary form of communication to being a secondary form of communication • From siloed and fragmented to connected and engaged The Collaborative Organization: A Strategic Guide to Solving Your Internal Business Challenges Using Emerging Social and Collaborative Tools

22. Future of LMS: Integrated Talent Management 1) Increase peer-to-peer learning.  2) Encourage the development of talent ecosystems. “Companies are not making the headway they need to ensure that they have adequate talent — managerial, technical, and functional — in their people pipeline. Many are either ‘hit-or-miss’ in their people-management practices — or have identified their priorities but aren’t translating plans into action.” Mind the (Skills) Gap, Harvard Business Review http://blogs.hbr.org/2012/09/mind-the-skills-gap/ Creating People Advantage (2012) – BCG/WFPMA

23. Possible Scenarios Registration and Tracking Portal to Learning LMS Collaboration Knowledge Base Talent Management

24. Learning Strategy • What do you want your LMS to be? • Many of today’s issues with the LMS are tomorrow’s issues with web 2.0 technologies. • Is your learning environment “user friendly”? The system has to be intuitive for adoption to take hold. • Vendor relationships – what influence do you have in determining their functional direction? • Who owns the business process? Technology decisions should be made looking at environment in its entirety.

25. Overall Learning Strategy Chat and Discussion Virtual Classroom Strategy User-generated content Skills and Competencies Mobile Learning LMS Talent Integration Knowledge Base/Repository

26. Thank you for your interest! Contact Us Brandon Williams Email: bwilliams@educegroup.com Phone: 301.760.3005 Twitter: @bdotw Additionalinformation and white papers can be found at: www.educegroup.com 27