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Mediation in the Workplace: a case study. Andrea Pattico, HR Manager 12 June 2009. Agenda. Background Why mediation? Process Preparing for the meeting The outcome What have we learned?. Background. Ongoing disagreement

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mediation in the workplace a case study

Mediation in the Workplace: a case study

Andrea Pattico, HR Manager

12 June 2009

agenda
Agenda
  • Background
  • Why mediation?
  • Process
  • Preparing for the meeting
  • The outcome
  • What have we learned?
background
Background
  • Ongoing disagreement
  • Employee felt bullied by Manager who raised poor performance issues
  • Manager felt bullied by Employee and forced to ignore poor performance issues
  • Unrealistic expectations by both parties
  • Parties not communicating clearly with each other
why mediation
Why mediation?
  • A judgement call – mediation looked unlikely
    • Deadlock conflict
    • Working relationship on decline
    • Unable to resolve between themselves or with manager intervention

BUT

  • Both parties wanted resolution
  • Internal ‘mediator’ trusted by both individuals
preparing for the meeting
Preparing for the meeting
  • Separate meetings initially
  • Open and honest discussion
    • Outlined problem
    • Summarised main events
    • Defined ideal outcome
    • Ground rules
  • Agreed representative for support
  • Agreed attendance of senior business leader
the outcome
The outcome
  • Joint meeting
  • Continue to use ground rules
  • Contracted on;
    • Behaviour and conduct
    • Performance
    • Providing feedback
    • Next steps
  • Follow up every 3 months
  • Restored working relationship
what have we learned
What have we learned?
  • Requires accurate judgement of situation
    • Is Mediation the right process or is the situation beyond that?
  • Commitment from Senior Leaders to the process is key
  • Telephone support is adequate for HR professionals for less tenuous issues
  • Success is not achieved overnight
  • Mediation is not a guarantee to permanent resolution
  • Follow up is necessary and important