MARKETING STRATEGY O.C. FERRELL • MICHAEL D. HARTLINE. 2. Strategic Marketing Planning. Marketing Plan “…a written document that provides the blueprint or outline of the organization’s marketing activities, including the implementation, evaluation, and control of those activities.”.
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Five basic questions to be answered:
Who are we?
Who are our customers?
What is our operating philosophy?
What are our core competencies or competitive advantages?
What are our concerns and interests related to our employees, our community, society in general and our environment?Organizational Mission vs. Organizational Vision(1 of 2)
Width: Too broad or too narrow?
Stability: Frequency of modifications
Customer-Focused Mission Statements
Ben and Jerry’s 3-part Mission Statement
TylenolOrganizational Mission vs. Organizational Vision(2 of 2)
goals, and objectives.
goals and objectives?
would better meet objectives?