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A Frontline Decision Support System for Georgia Career Centers. Randall W. Eberts and Christopher J. O’Leary W. E. Upjohn Institute for Employment Research www.upjohn.org. Goals of One-stop Career Centers.

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a frontline decision support system for georgia career centers

A Frontline Decision Support System for Georgia Career Centers

Randall W. Eberts and Christopher J. O’Leary

W. E. Upjohn Institute for Employment Research

www.upjohn.org

goals of one stop career centers
Goals of One-stop Career Centers
  • To integrate and coordinate employment services into a comprehensive and cohesive delivery system
  • To facilitate employment and career development through informed choice and high quality services
goals for fdss
Goals for FDSS
  • To inform customer choice
  • To integrate information from customer application, administrative records and labor market information systems
  • To present relevant information in an accessible way for customers and staff
  • To appropriately target services to customers
targeting
Targeting
  • With limited WIA funds, not all workers receive intensive or training services
  • Currently, funds are allocated using informal “targeting” methods
    • First-come, first-served basis
    • Preference to certain groups
  • Is there a better way to target WIA resources?
fdss tools
FDSS Tools

Tools assist career center staff to:

  • Quickly assess needs of customers
  • Target services to meet customers’ needs
  • Deliver services in an effective and efficient manner

… And aid customers to:

  • Become better informed about job options (reality check)
  • Quickly and systematically access labor market exchange information and services
  • Find better job matches more quickly
  • Identify services that best meet their needs
  • Determine eligibility for services
georgia fdss
Georgia FDSS
  • Frontline Decision Support System is a joint effort of the USDOL/ETA, the Georgia Department of Labor, and the Upjohn Institute
  • It provides customized guidance for each individual seeking assistance
  • FDSS informs choices during:
    • The job search process
    • The service referral process
slide7

“As a case worker I would spend at least

30 minutes with each client inputting information

that I knew was not going to be used to help my

client directly, but only to fill out reports…

…Now we have an opportunity to use this

information to do a better job helping clients.”

State ESD Staff person

slide8

Service Flow of Career Centers

Intake

Core Services

Referrals

Training Services

Intensive Services

career center services
Career Center Services

Core

  • Assessment interviews
  • Resume workshop
  • Labor market information
  • Job interview referral
career center services10
Career Center Services

Intensive

  • Individual and group counseling
  • Case management
  • Aptitude and skill proficiency testing
  • Job finding clubs
  • Job search plan
  • Career planning
  • Job search review
  • UI eligibility review
career center services11
Career Center Services

Training

  • Adult basic skills education
  • On-the-job training
  • Work experience
  • Occupational skills training
  • Youth educational achievement services
  • Additional support for youth services
  • Citizenship skills for youth
fdss tools12
FDSS Tools
  • Tools are customized to reflect an individual’s needs and propensities
  • Based on the experience of people who have similar characteristics and similar histories of program participation and work
  • Tools relate outcomes to personal characteristics and other factors
fdss tools13
FDSS Tools

Two components:

  • Tools to help job seekers appraise employment prospects
  • A ranking of services that may be most effective given a claimants background characteristics
fdss tools14
FDSS Tools

Systematic Job Search Module

  • Chance of returning to same industry
  • Estimate likely reemployment earnings
  • Scan job prospects
  • Identify related occupations
  • Provide targeted information about specific jobs

Service Referral Module

  • Rank services by effectiveness for re-employment
  • Indicate typical use
slide15

FDSS Tools

Intake

Core Services

Systematic Search Module

  • Review intake info & work history
  • Estimate chance of returning
  • To industry/occupation
  • Earnings history & estimate
  • Search job orders
  • Choose related occupations

Referrals

Service Referral Module

Training Services

Intensive Services

data sources
Data Sources
  • UI wage records

Employment/earnings history

  • Program records:

ES, UI, JTPA/WIA

WtW

Worker/client characteristics

Program participation

Employment history

  • Labor Market

Information

Local unemployment rates

Occupation/industry

projections

Related/transferable

occupations

Massive layoffs

individual customer time lines
Individual Customer Time Lines

Program participation

(services)

Work History

Registration

Work Outcomes

  • Industry of post job
  • Labor market
  • Conditions
  • Industry of prior job

Personal

Characteristics

Occupation

customized
Customized
  • Modules are customized for different types of job seekers
    • UI claimants: by risk of exhausting benefits
    • ES registrants not eligible for UI
    • Veterans
    • Job seekers referred to special assistance unit, because of barriers to employment
    • Youth
customized20
Customized
  • And different regions
    • Atlanta
    • Coastal
    • Northern
    • Balance of Georgia
systematic job search module
Systematic Job Search Module
  • Chance of returning to same industry and occupation
  • Expected job growth in prior occupation
  • Estimate likely employment earnings
  • Explore “What if” scenarios
  • Scan job prospects
  • Identify related occupations and continue search
systematic job search module22
Systematic Job Search Module
  • Chance of returning to same industry and occupation
  • Expected job growth in prior occupation
  • Estimate likely employment earnings
  • Explore “What if” scenarios
  • Scan job prospects
  • Identify related occupations and continue search
job prospects returning to same industry and earnings
Job Prospects (Returning to Same Industry) and Earnings

Relates job outcomes to:

  • Education
  • Dislocated worker status
  • Disadvantaged worker status
  • Age
  • Prior occupation and industry
  • Work history
  • Military service
  • Barriers to employment (eg., transportation, etc)
  • Local labor market conditions
service referral algorithm
Service Referral Algorithm
  • Provides a customized list of services that have been shown to be most effective in helping participants possessing similar characteristics find and retain jobs
    • Core and intensive list
    • Training list
  • Based on information about the characteristics and outcomes of recent participants in programs
service referral
Service Referral
  • Two basic components
    • Estimate likelihood of finding a job (needs assessment)
    • Ranking of services that lead to successful outcomes for individuals with specific measurable characteristics
four step process
Four Step Process
  • An employability score is computed and assigned to each participant
    • The employability score identifies individuals according to their propensity to find a job
    • The score is divided into quintiles
  • The effectiveness of each service is computed for clients within each quintile and client type
  • Services are ranked according to their effectiveness in assisting clients gain steady employment
  • For each service, the percentage of clients within each quintile is also displayed
pilot offices lessons learned
Pilot Offices: Lessons Learned
  • Two pilot career centers—
    • Cobb/Cherokee and Athens

“MUSTS”:

  • Involve local (and especially line staff) in initial planning and design
  • Make the system easy for staff and customers to understand and use
  • Allow experimentation
pilot offices lessons learned40
Pilot Offices: Lessons Learned

Our “To Do” List:

  • TEST, TEST, TEST!!!
    • Then correct and test again
  • Add eligibility component
  • Look for ways to keep information timely
  • Experiment with a self-service version
summary and conclusion
Summary and Conclusion
  • FDSS is an enhancement of existing one-stop operating systems
  • It automatically assembles and presents information to inform the choices of individual job seekers
  • Re-training of one-stop staff is essential and FDSS offers a framework for staff training
a frontline decision support system for georgia career centers42

A Frontline Decision Support System for Georgia Career Centers

Randall W. Eberts and Christopher J. O’Leary

W. E. Upjohn Institute for Employment Research

www.upjohn.org