good practice in client consultation forum
Download
Skip this Video
Download Presentation
Good Practice in Client Consultation Forum

Loading in 2 Seconds...

play fullscreen
1 / 14

Good Practice in Client Consultation Forum - PowerPoint PPT Presentation


  • 63 Views
  • Uploaded on

Good Practice in Client Consultation Forum . Thursday 15 th May 2008 2pm – 5pm . What Is Client Consultation?. More than just client feedback / input Involving clients (service users, carers etc) in Key decision making processes Service development / planning Service review.

loader
I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
capcha
Download Presentation

PowerPoint Slideshow about 'Good Practice in Client Consultation Forum' - jake


An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript
good practice in client consultation forum

Good Practice in Client Consultation Forum

Thursday 15th May 2008

2pm – 5pm

what is client consultation
What Is Client Consultation?
  • More than just client feedback / input
  • Involving clients (service users, carers etc) in
    • Key decision making processes
    • Service development / planning
    • Service review
how do we currently consult with out clients
How Do We Currently Consult With Out Clients?
  • Annual questionnaire
    • Feedback not client consultation
  • Clients on Board / steering committee
    • Avoid tokenism?
why do we need to consult with clients
Why Do We Need To Consult With Clients?
  • Service Agreements
    • Indicate this is a mandatory expectation
  • Disability Service Standards
    • Clients have a right to have service input and to have a say in the development of service direction
  • Disability State Plan
    • Expectation that services create opportunities and provide support to client so meaningful participation can occur
  • Other Quality Standards
    • “Quality” can only exist if the service meets clients’ needs.
what are the benefits
What Are The Benefits?
  • We can ensure that the service is developing in a way which is relevant to clients;
  • We can identify service barriers;
  • We can create opportunities for clients so that the clients feel “valued” and be involved in the service;
  • Service development can occur in a way which is “client focused” and meets the changing needs of the clients.
what are the challenges for meaningful client consultation
What Are The Challenges For “Meaningful” Client Consultation?
  • How do we support clients with cognitive impairments?
  • How and where do we start?
agenda
Agenda

2.00pm – 2.10pm Josie Prioletti - Facilitator

2.10pm – 2.30pm Anne Brinsden (for Arthur Rogers- Executive Director Disability Services DHS)

2.30pm – 2.50pm Sally Jope - Consultant Community Services

2.50pm – 3.10pm Jodie Willmer - Chief Executive Officer Travellers Aid Society of Victoria

3.10pm – 3.25pm Questions from Audience

3.25pm – 3.45pm BREAK

3.45pm – 4.05pm Pauline Taylor - Program Manager Baptcare

4.05pm – 4.25pm Cath McNamara - Action for Community Living

and Anthony Giles Peters - Australian Ventilators Users Network

4.25pm – 4.40pm Questions from Audience

4.40pm – 4.50pm Resources and Ongoing Opportunity for Discussion

5.00pm Close

anne brinsden for arthur rogers executive director disability services dhs
Anne Brinsden for Arthur RogersExecutive Director Disability Services DHS
  • DHS expectations in regards to client consultation
sally jope consultant community services
Sally JopeConsultant Community Services
  • Development of ‘Consumer Participation Resource Kit 2008’
  • Resources relevant to Disability services
jodie willmer chief executive officer travellers aid society of victoria
Jodie WillmerChief Executive Officer Travellers Aid Society of Victoria
  • Client Consultation regarding service review
  • Supporting clients to have meaningful input
pauline taylor program manager baptcare
Pauline TaylorProgram ManagerBaptcare
  • From the beginning: client consultation regarding the commencement of a service
  • How to support clients with a cognitive impairment
  • Importance of a Client Consultation Plan
cath mcnamara action for community living and
Cath McNamaraAction forCommunity Livingand
  • Consultation above and beyond!

Moving beyond consultation to consumer directed services

Anthony Giles PetersAustralian Ventilator Users Network

where to from here
Where To From Here?
  • Research resources available
  • Training
  • Consider the development of a Client Consultation Plan or Policy
  • Network / chat with other agencies
next forum
Next Forum

Disability and Sexuality Forum

Melbourne

Wednesday 30th July

Hume Global Learning Centre

2pm – 5pm

Geelong

Wednesday 6th August

Geelong West Town Hall

2pm – 5pm

ad