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Using Performance Measures to Drive Organizational Change

Using Performance Measures to Drive Organizational Change. Change Management in State Departments of Transportation Pete Rahn Missouri Department of Transportation. Identifying Direction. MoDOT Mission.

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Using Performance Measures to Drive Organizational Change

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  1. Using Performance Measures to Drive Organizational Change Change Management in State Departments of Transportation Pete Rahn Missouri Department of Transportation

  2. Identifying Direction MoDOT Mission Our mission is to provide a world-class transportation experience that delights our customers and promotes a prosperous Missouri.

  3. Defining Success MoDOT Tangible Results • Uninterrupted Traffic Flow • Smooth & Unrestricted Roads/Bridges • Safe Transportation System • Roadway Visibility • Personal, Fast, Courteous & Understandable Response • To Customer Requests • Partner With Others To Deliver Transportation Services • Leverage Transportation To Advance Economic Development • Innovative Transportation Solutions • Fast Projects That Are Of Great Value • Environmentally Responsible • Efficient Movement Of Goods • Easily Accessible Modal Choices • Customer Involvement In Transportation Decision-Making • Convenient, Clean & Safe Roadside Accommodations • Best Value For Every Dollar Spent • Attractive Roadsides • Advocate For Transportation Issues • Accurate, Timely, Understandable & Proactive Transportation • Information

  4. Around 100 individual measures Senior and mid-level managers involved Meaningful Measures Gauging Progress

  5. Quarterly review meetings Presentations regarding performance Discuss actions … NOT PLANS! Accountability Integrating the Management Process

  6. Supplement breaks down measures for internal use Districts and divisions have their own Trackers Individual performance plans Cascading Effect Linking All Levels

  7. Links performance with Tangible Results Self-sustaining budgets Quarterly payouts of up to $500 Generating savings Engaging Employees

  8. 3 levels of evaluation completed within 15 working days Evaluated for impact on Tangible Results Implementation expected Engaging Employees

  9. Seeks input from partners into department operations Brings together contractors, engineers, vendors, citizens and public agency leaders Better, Faster, Cheaper Engaging Our Partners Partnering for Innovative Efficiencies

  10. Applying Practical Design Keeping bids low Closing roads to speed up construction Applying contractor innovations Slashing administrative budgets Radical Cost Controls Delivering Results

  11. Leading the nation in reducing traffic fatalities Improving overall system performance –jumped 11 spots nationally in just one year Delivering record amounts of highway improvements We Delivered! Delivering Results

  12. Delivering Results 2007 Missouri Quality Award

  13. Thank You!For more information, contact: Pete Rahn Missouri Department of Transportation (573) 751-4622Pete.rahn@modot.mo.gov

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